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SureCritic / Monument Street Auto Center
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Monument Street Auto Center

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,344 Reviews)
87
Write a Review
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Score Details

5 stars
83%
4 stars
11%
3 stars
2%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores™
2.0
ReScore™ Average
87
Net Promoter Score ®

Business Details

Categories
Contact
(410) 522-3737
Visit Website
Closed
Business Hours

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
3700 E Monument St. Baltimore, MD 21205
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Monument Street Auto Center's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,344 Reviews)
Write a Review
Recent Reviews
LS
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Leonid S.
Rosedale, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2025
10
Unusual request, and excellent service.
I wanted to leave another review for this company. Excellent service, very friendly, polite, helpful staff headed by the director, Garry Church. I made an unusual request for my Ford F-150 truck to install Driveline Disconnect Shafts for towing behind a motorhome, a flat-tow setup. Everything was prepared and completed with excellent quality. Once again, thank you very much for your service, attention, and desire to help with any questions.
George from Monument Street Auto Center responded on 07/15/2025 09:36 AM

We appreciate your fantastic feedback and are pleased we could tackle your unique request with excellence. It seems your F-150 is now ready for the adventure of a lifetime.

TT
Troy T.
Baltimore, MD
Chevrolet Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2025
verified customerVerified Customer
Category: Service
Troy said his vehicle runs good and is doing its job. He has no complaints, and suggested to keep up the good work.
Recommended
George from Monument Street Auto Center responded on 07/16/2025 09:38 AM

We appreciate your feedback and commitment to our work—your vehicle must be cruising like a well-oiled machine! Rest assured, we will keep the momentum going.

LS
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LEONID S.
Rosedale, MD
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2025
verified customerVerified Customer
10
Thank you for the great job!
This was a very non-standard project to modify my pick-up truck, Ford F-150 (2012). A significant amount of time was spent by the technical staff and the manager of Garry Church, and as a result, the work was completed perfectly. Additionally, the payment was taken at the minimum rate. Thank you again to all the staff for the excellent service, responsiveness, and willingness to help with even the most unusual requests. I wish you all the best in your future endeavors. Best regards, L. Shats
George from Monument Street Auto Center responded on 07/11/2025 09:47 AM

We appreciate your feedback on your unique project; it sounds like your F-150 is now truly one-of-a-kind. Our team loves a challenge, and we wish you all the best on the road ahead!

MV
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MARIA V.
Baltimore, MD
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2025
verified customerVerified Customer
10
Assistance
Mr. Gary went beyond and above his work to assist me in my car “issues”. Am grateful to a have a hearing ears who understands and listens…
Grateful
George from Monument Street Auto Center responded on 07/08/2025 09:35 AM

We appreciate your kind words about our team effort; it seems Mr. Gary has earned a new title as the ‘car whisperer’. Your satisfaction fuels our enthusiasm!

KW
Keyon W.
Maryland
INFINITI G35 Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
Category: Service
Keyon said their service was fast and punctual.
Recommended
George from Monument Street Auto Center responded on 07/03/2025 09:39 AM

We appreciate your feedback and are glad to know our speed matches your busy schedule. Punctuality is our middle name, after all!

LP
Lakeisha P.
Baltimore, MD
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2025
verified customerVerified Customer
Category: Service
Lakeisha said they communicate pretty well.
Recommended
George from Monument Street Auto Center responded on 06/27/2025 09:39 AM

We appreciate your comments on our communication; it’s nice to know we’re not just talking to ourselves here. Your feedback motivates us to keep the lines open and clear.

DH
Dwayne H.
Maryland
Mercedes-Benz E350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2025
verified customerVerified Customer
Category: Service
Dwayne said it was a wonderful experience, straight and to the point.
Recommended
George from Monument Street Auto Center responded on 06/20/2025 09:39 AM

We appreciate your positive feedback and are delighted that our service met your expectations—it’s great to keep things straightforward!

KB
Kenneth B.
Baltimore, MD
INFINITI Q50
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2025
verified customerVerified Customer
Category: Service
Kenneth said it was good. They found out everything he needed to do with his vehicle and what was wrong with it. They did an inspection on his vehicle, it was a simple process, and the communication was good. He will be taking his vehicle there for maintenance. They're fast and they don't take a long time to do the work. Parts usually get shipped within the same week and once the part gets there, they're done the next day.
Recommended
George from Monument Street Auto Center responded on 06/18/2025 09:37 AM

We appreciate your feedback and are pleased to know our swift service and effective communication made your experience smooth. It sounds like your vehicle is in good hands with us, almost like it's getting VIP treatment.

Verified Customer
Havre De Grace, MD
Volvo V60 Cross Country
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2025
verified customerVerified Customer
10
Top notch
Needed emergency service due to pot hole damage. Staff are friendly and professional. Work was done quickly and was affordable. Definitely recommend.
George from Monument Street Auto Center responded on 05/31/2025 09:48 AM

We appreciate your kind words about our team and services. It seems we turned your pothole disaster into a speedy success!

SK
Sylvester K.
Rosedale, MD
Ram 1500 Classic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2025
verified customerVerified Customer
Category: Service
Sylvester said he has been there several times and they always had good service. He appreciated what they did.
Recommended
George from Monument Street Auto Center responded on 05/24/2025 09:40 AM

We are pleased to hear that you consistently receive good service; your car must feel right at home here. We look forward to keeping it pampered!

EH
EVELYN H.
Baltimore, MD
Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2025
verified customerVerified Customer
10
Work done n a timely manner
Didn't have to wait long for work to be done, receptionist was very curtious
George from Monument Street Auto Center responded on 05/20/2025 09:37 AM

We appreciate your feedback; our team believes in quick service and a smile that lasts! Feel free to drop by anytime.

Verified Customer
Baltimore, MD
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
Great Job
I have been going to this Auto Shop for almost 5 years or so, and do great services and good advises how to save and have your car in good running condition….
George from Monument Street Auto Center responded on 05/16/2025 09:38 AM

We are pleased to be your go-to auto shop for the past five years; keeping your car in top shape is our specialty! Here’s to many more years of smooth rides and savvy savings.

WC
William C.
Baltimore, MD
Chevrolet Tahoe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/15/2025
verified customerVerified Customer
Category: Service
William said the vehicle took 2 weeks, there was a crack on the windshield, the light came back on, and it is still taking its time starting.
Recommended
George from Monument Street Auto Center responded on 05/19/2025 07:10 AM

We appreciate your feedback and are sorry to hear about your experiences.Please allow us to help resolve these issues.

AA
Amir A.
Baltimore, MD
Hyundai Genesis Coupe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/15/2025
verified customerVerified Customer
Category: Service
Amir said he paid $70 for an estimate. They didn't even do the full estimate and now he has to go somewhere else to get a full estimate done. They also gave him a different cost estimate for the work that needed to be done than what was printed on the paperwork.
Not Recommended
George from Monument Street Auto Center responded on 05/19/2025 07:11 AM

We appreciate your feedback and are sorry to hear about your experience. Please reach out so we can discuss this further.

KC
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KEN C.
Annapolis, MD
Chevrolet Sonic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2025
verified customerVerified Customer
9
Always great service
Always great communication and on time
George from Monument Street Auto Center responded on 05/14/2025 09:38 AM

We appreciate your acknowledgment of our communication and timeliness; it's our way of ensuring your vehicle gets the royal treatment. After all, a car on schedule is a happy car!

Service Coupons and Posts
Thanks for the "great" review! We're thrilled to keep your wheels turning and your spirits high.
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Thanks for the fantastic review! We're glad you experienced our excellent customer service. Gary and the team are always here to help with your automotive needs.
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Thanks for the glowing review! We’re here to be your car’s best friend, keeping it happy and healthy just like you.
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Thanks for the kind words! If only fixing your car's AC could cool down our office coffee, right? We appreciate your trust in us!
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We appreciate your dedication to quality! At Monument Street Auto Center, we believe great service is worth its weight in gold.
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Thanks for the kind words! At Monument Street Auto Center, we believe in fixing more than just cars—it's all about fixing mistakes with style.
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Thank you for the kind words! We love all vehicles, young or old—every ride has its charm!
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We're thrilled you enjoyed our service! Our team works hard to keep things running smoothly—just like your car!
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Thank you for the stellar review! ? We're thrilled to hear the alignment was on point and the pricing hit the right note. Your support means the world to us. We can't wait to welcome you back for more auto magic! ?✨ #CustomerAppreciation #AutoCare
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We appreciate the kind words! ?✨ It's great to know that our team, including Gary, is making your experience amazing. We're all about making cars happy (and owners too)! Thanks for spreading the love! ? #MonumentStreetAuto #HappyCars
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Thanks for the stellar review! ? We're glad our oil change team was quick and thorough – we aim to keep you and your car running smoothly. Feel free to pop by anytime for a check-up or a quick tune-up! ?? #AutoCare #QuickService
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Thanks for the stellar review, Andrew! ? We're thrilled you appreciated our prompt response and fantastic customer service. We strive to exceed expectations! ? #CustomerSatisfaction #AutoCare
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? Thank you for the fantastic review! We're delighted to hear that you had a great experience with us. We appreciate your support and look forward to welcoming you back! ?? #CustomerAppreciation #AutoServices
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Thanks for the ⭐️⭐️⭐️⭐️⭐️ review, Sidone! Being called honest and dependable is music to our ears! We're thrilled to have earned your trust. Let's keep the good vibes rolling! ?✨ #FiveStarService #Grateful
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Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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