Reviews
NS
Nicole S.
Abingdon, MD
Toyota Venza
Verified
Nicole said she was able to take her vehicle in early. The service was done while she was at work. When she got off work it was finished and her vehicle was ready.
Recommended
This review was collected via phone interview by Customer Research Inc.
LD
Lauren D.
Baltimore, MD
Volkswagen Passat Sedan
Verified
Lauren said the staff did what she asked in a timely manner.
Recommended
This review was collected via phone interview by Customer Research Inc.
HB
HERBERT B.
Baltimore, MD
Jeep Grand Cherokee
Verified
Gary , Elisabeth and the mechanic
Gary, Elizabeth and the Mechanic do a great job. Prices are very competative, no over selling.
Recommended
ES
ELLEN S.
Baltimore, MD
Dodge Caliber
Verified
Love this place...
Gary and Elizabeth take wonderful care of me and I feel like family.
Recommended
YZ
Yaohun Z.
Elkridge, MD
Toyota Corolla
Verified
Yaohun said his experience with this business was good. He would use them again.
Recommended
This review was collected via phone interview by Customer Research Inc.
JG
JONATHAN G.
Baltimore, MD
Toyota RAV4
Verified
Honest and efficient
I brought my car in in the morning, it was ready by noon. Price was fair and I trust that my car is in good enough shape for a cross-country drive.
Recommended
DP
Deshawn P.
Baltimore, MD
Chevrolet Silverado SS
Verified
Deshawn said when he tried to leave this business' parking lot, he was not told he needed his receipt. He had a tire changed and now his vehicle is making a noise.
This review was collected via phone interview by Customer Research Inc.
Garry C. from Monument St Auto Center responded on 07/27/2017
Good Morning Deshawn,
I am sorry you are not completely satisfied with your experience. I would ask you to bring the truck by to check the noise you are hearing to determine the cause of the noise. As all the work we did was install a used tire that you supplied on a 15 year old vehicle.
As we are on Johns Hopkins Property it is required by the parking facility that you have your invoice for free parking. I apologize if you were not informed of this procedure properly.
As always, I am looking foreward to hearing from you to resolve any issues you may have with our service
Garry
MH
Miranda H.
Rosedale, MD
Dodge Caliber
Verified
Miranda said they did a great job.
Recommended
This review was collected via phone interview by Customer Research Inc.
JP
JEFF P.
Hanover, MD
Ford Explorer
Verified
they repaired my car
they repaired my car, what more can I say
Recommended
HK
Heather K.
Baltimore, MD
Mazda Mazda3
Verified
Heather said the business did exactly what they said and they charged a fair price. They let her know what was going on with her vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
ER
Effie R.
Baltimore, MD
Lexus GS 430
Verified
Effie said this business was professional, the issue with her vehicle was addressed, and they did what was promised.
Recommended
This review was collected via phone interview by Customer Research Inc.
DC
David C.
Alexandria, VA
Toyota Highlander
Verified
David said he thought the business was a little expensive.
Recommended
This review was collected via phone interview by Customer Research Inc.
KR
Kyle R.
Baltimore, MD
Chevrolet Malibu
Verified
Kyle said everything was handled very quickly. The staff was very professional and kind. The range of options was made available to him. The pricing was great and he is very satisfied.
Recommended
This review was collected via phone interview by Customer Research Inc.
KB
Kim B.
Essex, MD
Nissan Rogue
Verified
Kim said the business was able to fit her vehicle in right away, everyone was pleasant, and they finished the same day.
Recommended
This review was collected via phone interview by Customer Research Inc.
KW
KEISHA W.
Baltimore, MD
Dodge Grand Caravan
Verified
Fast and great service
I always get clean and wonderful service I really love this company
Recommended
ES
ELLEN S.
Baltimore, MD
Dodge Caliber
Verified
Running like a charm
I am always happy when I go to these guys. I feel they care about my car and my wallet. I trust them, as someone recently asked me. I certainly do. Thank you Garry and crew!!
Recommended
EC
Eric C.
Baltimore, MD
Toyota Camry
Verified
Eric said he's always received good service.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Liz F.
Baltimore, MD
Buick LeSabre
Verified
Liz said this business was concerned about what she could afford. They were quick and explained everything thoroughly. They followed up to make certain it was running alright. She said this is definitely one of the best businesses she has ever been to.
Recommended
This review was collected via phone interview by Customer Research Inc.
AH
ABNER H.
Edgewood, MD
Nissan Rogue
Verified
tire
always good doing business with gary staff...
Recommended
MP
MARK P.
Essex, MD
Dodge Journey
Verified
Great prices and good location
Nice staff, good prices, convenient
Recommended