Napleton's Hyundai of Urbana


Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

856 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.25/5Overall Rating 4.25/5Overall Rating 4.25/5Overall Rating 4.25/5rating 4.25
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
93% Would Recommend
100% Business Response
Latest Review about 3 hours ago
Benjamin D. on 02/22/2018
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"Customer service "
Always a great experience
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 02/19/2018
Service Type: Repair
Review Created: 02/22/2018 11:30 AM
Verified Customer on 02/22/2018
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"Loved the experience"
Appointment started right on time and all the maintenance was done on a timely manner. The service was explained clearly and I did not feel pressured to purchase any of their suggested maintenance. The free WiFi, donuts, coffee/tea were also a nice bonus :)
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/19/2018
Service Type: Repair
Review Created: 02/22/2018 07:08 AM
Lindsey S. on 02/21/2018
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"5 Star Customer Service"
I typically HATE going to car dealerships or auto shops. Napleton made me feel welcomed as soon as I entered, guided me to the right person, and provided me with more than enough information to make a decision about my auto repairs. Doug was really helpful, and honest and my shuttle driver was great too! I will definitely be back, it was very convenient to get to and from work.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/19/2018
Service Type: Repair
Review Created: 02/21/2018 01:02 PM
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WILLIAM J B. at Napleton's Hyundai of Urbana responded on 02/22/2018

Thank you for the great review! We appreciate your business!

Verified Customer on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good job on recall work"
The recall repair was done quickly and easily.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/19/2018
Service Type: Repair
Review Created: 02/21/2018 11:10 AM
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WILLIAM J B. at Napleton's Hyundai of Urbana responded on 02/22/2018

Thank you for the great review! We appreciate your business!

Verified Customer on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
The service staff was extremely friendly and efficient. Work was done quickly and I was checked out in a timely manner
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/19/2018 02:56 PM
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WILLIAM J B. at Napleton's Hyundai of Urbana responded on 02/20/2018

Thank you for the great review !! We appreciate your business!

Charles W. on 02/19/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good clean facility"
Hello, good place thanks
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/15/2018
Service Type: Repair
Review Created: 02/19/2018 10:25 AM
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WILLIAM J B. at Napleton's Hyundai of Urbana responded on 02/19/2018

Thank you for your review! We appreciate your business!

Robert L. on 02/18/2018
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"Comfortable Service Dept"
Lots of amenities that make the wait while they Service your vehicle very enjoyable
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/18/2018 05:48 PM
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WILLIAM J B. at Napleton's Hyundai of Urbana responded on 02/19/2018

Thank you for the great review! We appreciate your business!

Verified Customer on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Napoleon has outstanding employees"
I have been with O'Brien and Napleton since 1997 and have always been treated like a valued customer. I wish I could take this business with me to Tennessee when I move next week. I hope I can find another Hyundai dealer who will treat me as good as they have.
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/13/2018 09:08 PM
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WILLIAM J B. at Napleton's Hyundai of Urbana responded on 02/14/2018

Thank you for the great review! We appreciate your business!

Verified Customer on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"THE QUALITY OF SERVICE"
MY SERVICE REPAIRS WERE REPAIRED TO FULL SATISFACTION
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/13/2018 01:54 PM
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WILLIAM J B. at Napleton's Hyundai of Urbana responded on 02/13/2018

Thank you for the great review! We appreciate your business!

Verified Customer on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"LRussell"
Staff was friendly , accommodating and informative.
Vehicle: 2006 Hyundai Azera
Category: Service
Service Date: 02/03/2018
Service Type: Maintenance
Review Created: 02/10/2018 07:46 AM
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WILLIAM J B. at Napleton's Hyundai of Urbana responded on 02/12/2018

Thank you for the great review! We appreciate your business!

Verified Customer on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Brakes checked"
Everything was great
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/09/2018 11:17 AM
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WILLIAM J B. at Napleton's Hyundai of Urbana responded on 02/12/2018

Thank you for the great review! We appreciate your business!

Tommie W. on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Warning Light"
Great Service.Customer Service Oriented.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 02/05/2018
Service Type: Repair
Review Created: 02/09/2018 10:32 AM
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WILLIAM J B. at Napleton's Hyundai of Urbana responded on 02/12/2018

Thank you for the great review! We appreciate your business!

Verified Customer on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Everything was great
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/06/2018
Service Type: Repair
Review Created: 02/08/2018 07:49 PM
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WILLIAM J B. at Napleton's Hyundai of Urbana responded on 02/09/2018

Thanks for the great review! We appreciate your business!

Charles B. on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service"
Excellent communication and very friendly , businesslike staff.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/06/2018
Service Type: Repair
Review Created: 02/08/2018 11:49 AM
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WILLIAM J B. at Napleton's Hyundai of Urbana responded on 02/08/2018

Thank you for the great review! We appreciate your busienss!

Verified Customer on 02/08/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Customer Service"
The customer service is exceptional.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/06/2018
Service Type: Maintenance
Review Created: 02/08/2018 11:38 AM
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WILLIAM J B. at Napleton's Hyundai of Urbana responded on 02/08/2018

Thank you for the review! We appreciate your business!

R H. on 02/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Your excellent staff, follow up, "
Excellent staff, follow up, everything!!!
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 02/05/2018
Service Type: Repair
Review Created: 02/07/2018 01:29 PM
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WILLIAM J B. at Napleton's Hyundai of Urbana responded on 02/08/2018

Thank you for the great review! We appreciate your business!

Karen G. on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They always do a good job"
The time was less than they thought.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 01/31/2018
Service Type: Repair
Review Created: 02/06/2018 10:30 AM
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WILLIAM J B. at Napleton's Hyundai of Urbana responded on 02/06/2018

Thanks for the great review ! We appreciate your business! 

Bradley R. on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality service"
Great service department, on time, thorough, and friendly.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 02/06/2018 09:45 AM
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WILLIAM J B. at Napleton's Hyundai of Urbana responded on 02/06/2018

Thanks for the great review! We appreciate your business!

Isaac B. on 02/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very Comfortable"
Was a good waiting room
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 01/31/2018
Service Type: Repair
Review Created: 02/05/2018 10:29 PM
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WILLIAM J B. at Napleton's Hyundai of Urbana responded on 02/06/2018

Thank you for the great review! We appreciate your business! 

Linda S. on 02/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"No Surprises"
Excellent, prompt, and friendly service and reasonable prices with no surprises.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/30/2018
Service Type: Repair
Review Created: 02/05/2018 04:09 PM
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WILLIAM J B. at Napleton's Hyundai of Urbana responded on 02/06/2018

Thank you for the great review! We appreciate your business!

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