Napleton's Hyundai of Urbana


Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

698 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.25/5Overall Rating 4.25/5Overall Rating 4.25/5Overall Rating 4.25/5rating 4.25
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
93% Would Recommend
100% Business Response
Latest Review 4 days ago
John R. on 10/19/2017
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"coffee and donuts while waiting"
Like Hyundai's so much that I bought a 2018 ----- different dealer
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/19/2017 04:21 PM
William J B. at Napleton's Hyundai of Urbana responded on 10/21/2017

Thanks for the great review! We appreciate your business!

Verified Customer on 10/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"No Comment."
No Comment.
Vehicle: 2010 Hyundai Tucson
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 10:55 AM
William J B. at Napleton's Hyundai of Urbana responded on 10/17/2017

Thank you for your survey responses! We appreciate your business!

Donald F. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service is always good."
all good and great
Vehicle: 2007 Hyundai Elantra
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/15/2017 04:47 PM
William J B. at Napleton's Hyundai of Urbana responded on 10/16/2017

Thanks for the great review! We appreciate your business!

Karen G. on 10/15/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Nothing any more"
Staff not as friendly as last previous staff. It was nice to be called by name when I came in. I only come back because I have a service agreement.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/15/2017 09:28 AM
William J B. at Napleton's Hyundai of Urbana responded on 10/16/2017

Thanks for the review Karen. We do have some new faces , but we are all here to assist you in any way possible. We appreciate your business!

Verified Customer on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
Always Pleasant with Great Service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/13/2017 08:57 AM
William J B. at Napleton's Hyundai of Urbana responded on 10/16/2017

Thanks for the great review! We appreciate your business!

Verified Customer on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recent service and recall fixes"
Took less time than was indicated so I gained back some of my day!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/12/2017 01:54 PM
William J B. at Napleton's Hyundai of Urbana responded on 10/13/2017

Thank you for the great review! We appreciate your business!

Verified Customer on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and efficient"
Always satisfied with service
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/11/2017 09:07 AM
William J B. at Napleton's Hyundai of Urbana responded on 10/11/2017

Thanks for the great review! We appreciate your business!

Verified Customer on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Excellant
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/05/2017
Service Type: Repair
Review Created: 10/09/2017 01:32 PM
William J B. at Napleton's Hyundai of Urbana responded on 10/10/2017

Thanks for the great review.  We appreciate your business.

Verified Customer on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy to schedule appointments "
I can schedule an appointment to fit my schedule. The staff is always respectful of my time. They handle the service on my vehicle efficiently and thoroughly.
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 09/30/2017
Service Type: Maintenance
Review Created: 10/09/2017 03:13 AM
William J B. at Napleton's Hyundai of Urbana responded on 10/09/2017

Thanks for the GREAtT review!!!

Brittney G. on 10/06/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"N/a"
N/a
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/06/2017 12:05 PM
William J B. at Napleton's Hyundai of Urbana responded on 10/09/2017

Thanks for the GREAtT review!!!

Luis C. on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service, but prices a bit high."
As always, Napleton - and previously O'Brien - do excellent, quality work. However, my feeling is that the prices are getting too high, especially as our car gets older (2014) and requires more service. There should be some "reduction in prices" for those who buy their car at dealership and regularly get services there.
Vehicle: 2014 Hyundai Elantra Gt
Category: Service
Service Date: 10/02/2017
Service Type: Maintenance
Review Created: 10/04/2017 11:18 AM
William J B. at Napleton's Hyundai of Urbana responded on 10/04/2017

Thanks for the great review! We appreciate your business!

Verified Customer on 10/03/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Fast and cost-effective"
Pickup and drop off service available, reasonable prices and fast service time.
Vehicle: 2014 Hyundai Genesis
Category: Service
Service Date: 09/30/2017
Service Type: Maintenance
Review Created: 10/03/2017 12:36 PM
William J B. at Napleton's Hyundai of Urbana responded on 10/04/2017

Thanks for your review1 We appreciate your business!

Michelle M. on 10/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"-"
-
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 09/29/2017
Service Type: Repair
Review Created: 10/03/2017 11:17 AM
William J B. at Napleton's Hyundai of Urbana responded on 10/03/2017

Thanks for the great review! We appreciate your business!

Verified Customer on 10/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service was courteous and excellent "
Good service and excellent communication.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/27/2017
Service Type: Repair
Review Created: 10/02/2017 05:31 PM
William J B. at Napleton's Hyundai of Urbana responded on 10/03/2017

Thanks for the great review! We appreciate your business!

Verified Customer on 10/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice to be able to get somework done while waiting"
Free wifi, a computer shelf with outlets and 2 office chairs, and free coffee and a doughnut are all I needed to get some work done while waiting for my car to be fixed.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/28/2017
Service Type: Repair
Review Created: 10/02/2017 10:29 AM
William J B. at Napleton's Hyundai of Urbana responded on 10/02/2017

Thank you for the great review! We appreciate your business!

James C. on 10/02/2017
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Historically pleased - recent hiccup"
All our past experiences with Napleton have been positive and we're hopeful this was just an honest oversight and an isolated incident.
For our most recent service appointment, the routine maintenance we paid for was not fully performed. We wouldn't have known were it not for a leaky tire being in the same position after a tire rotation. We brought it back and found out some of the fluids were still 'a bit low'. The manager was very helpful and resolved the situation quickly. Hopefully this was just a one-off situation and won't happen again.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/05/2017
Service Type: Repair
Review Created: 10/02/2017 07:31 AM
William J B. at Napleton's Hyundai of Urbana responded on 10/02/2017

Thank you for your response - we appreciate your comments. With our customer's feedback we can work toward improving our processes. Our apologies for the return visit.

Jerry H. on 10/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Thank you, Doug and the service crew at Napleton's for the work on our Sonata and doing in a timely manner.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/22/2017
Service Type: Maintenance
Review Created: 10/01/2017 02:52 PM
William J B. at Napleton's Hyundai of Urbana responded on 10/02/2017

Thanks for the great review! We appreciate your business!

John G. on 09/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Very Satisfied
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/26/2017
Service Type: Maintenance
Review Created: 09/28/2017 06:53 PM
William J B. at Napleton's Hyundai of Urbana responded on 09/29/2017

Thank you for th great review! We appreciate your business!

Joyce C. on 09/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service is excellent"
yes
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/25/2017
Service Type: Repair
Review Created: 09/28/2017 05:26 PM
William J B. at Napleton's Hyundai of Urbana responded on 09/29/2017

Thank you for th great review! We appreciate your business!

Verified Customer on 09/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wonderful Customer Service "
Took care of all the details - from working with Hyundai to setting up rental car - took stress out of a very stressful situation
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/22/2017
Service Type: Repair
Review Created: 09/27/2017 08:55 AM
William J B. at Napleton's Hyundai of Urbana responded on 09/27/2017

Thanks for the great review! We appreciate your business!

Displaying Review 1 - 20 of 698 in total