Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1157 Reviews

ReScore Reviews™ (7)

ReScore
Overall Rating 4.5714286/5Overall Rating 4.5714286/5Overall Rating 4.5714286/5Overall Rating 4.5714286/5rating 4.5714286
Original
Overall Rating 2.57143/5Overall Rating 2.57143/5rating 2.57143rating 2.57143rating 2.57143
93% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


AH
Anita H.
Rantoul, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
They're service oriented
Excellent
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 11/15/2018

Thank you for the great review! We appreciate your business!


Verified Customer
Tolono, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Fast
Good visit
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 11/12/2018

Thank you for the great review! We appreciate your business!


JC
Jan C.
Rantoul, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Good people, great service
Good people, great service
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 11/12/2018

Thank you for the great review! We appreciate your business!


JF
Jerry F.
Illinois
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Mr
Great
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 11/12/2018

Thank you for the great review! We appreciate your business!


ST
Steven T.
Champaign, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Recall
The service was prompt and completed faster than I expected. Everyone was professional and courteous.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 11/12/2018

Thank you for the great survey! We appreciate your business!


DM
David M.
Urbana, IL
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Friendly, service well carried out, free carwash and coffee
Friendly, service well done, waiting time reasonable, free carwash and coffee
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 11/08/2018

Thank you for the great review! We appreciate your business!


DW
Danette W.
Champaign, IL
2010 Hyundai Veracruz
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/07/2018 Category: Service
Service Repairs
My vehicle is still having issues after paying over a thousand dollars and almost 2 weeks in the shop. There were issues with selling me a vehicle with a mileage alteration, a recall, and then the repairs itself.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 11/08/2018

i apologize that you are having issues with the vehicle.  the recall was perfromed in 2014 with all correct parts, they failed again and this is why hyundai covered the alternator repairs.  I am unsure about the title issues, this may be somehting that you want to speak with Hyundai about.  Maybe there was an error made somewhere.  That is not something that we can investigate on the service side at the dealership level


Verified Customer
Champaign, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Great
Great, no problems. In and out, great service.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 11/07/2018

Thank you for the great review! We appreciate your business!


KK
Kimberly K.
Homer, IL
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Great service!
Another great service visit! Pleasant, helpful people and reasonable wait time for service to be done!
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 11/07/2018

Thank you for the great review! We appreciate your business!


VS
Valarie S.
Ridge Farm, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Great service, friendly people and waiting is comfortable
Great
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 11/06/2018

Thank you for the great review! We appreciate your business!


SL
Sandra L.
Champaign, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
Staff friendly service and cleanliness
Thank y’all
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 11/06/2018

Thank you for the great review! We appreciate your business!


Verified Customer
Urbana, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
Service
Friendly
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 11/06/2018

Thank you for the great review! We appreciate your business!


EC
Ellen C.
Rantoul, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018 Category: Service
Good
DOUG IS all ways very helpful
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 11/02/2018

Thank you for the great review- we appreciate your business!


CA
Chester A.
Mahomet, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018 Category: Service
Quick turnaround
I appreciate the service team’s good work and the kindness and flexibility they displayed in getting my car serviced in time to make it my class on time.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 11/02/2018

Thank you for the great review- we appreciate your business!


BS
Brittany S.
Urbana, IL
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018 Category: Service
Great employees, terrible prices.
Everyone was great but $130 to change the cabin air filter and the engine air filter is nuts. I bought fram filters for both, around $15 each and installed them both in less than 5 minutes. Figure out your prices and I'll consider coming back for more services.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 11/02/2018

Thank you for your review- we appreciate both your comments and your business! 


TE
Tammy E.
Tolono, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
the people
They were very pleasant and helpful.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 10/29/2018

Thank you for the great review! We appreciate your business!


Verified Customer
Champaign, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
1st time
I am new to the area and needed an oil change. Had appointment scheduled, they were very timely. I was able to get an additional service and they advised me of an item that Hyundai was needing to replace, free of charge and did that. My wait for completion of the services was 1.5 hours. They offered to take me to a destination but I declined. Clean waiting area. Speed of checkout was great plus a free car wash!
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 10/26/2018

Thank you for the great review! We appreciate your business!


Verified Customer
Champaign, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Quick and accurate service
Quick and accurate service. Nothing to complain.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 10/26/2018

Thank you for the great review! We appreciate your business!


BR
Beverly R.
Champaign, IL
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Good Service
Every time I get my car serviced at Napletons, I am very satisfied and I feel good leaving in a clean car.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 10/25/2018

Thank you for the great review! We appreciate your business!


SS
Susan S.
Effingham, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
My opinion
Great service-I appreciate the reminders when service is needed & what is needed. All staff are courteous & informative & they listen to what I have to say no matter how busy they are. Great job guys-keep up the good work.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 10/24/2018

Thank you for the great review! We appreciate your business!