Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67
4.7

( 1432 Reviews )

ReScore Reviews™ (10)

ReScore
Overall Rating 4.700001/5Overall Rating 4.700001/5Overall Rating 4.700001/5Overall Rating 4.700001/5rating 4.700001
Original
Overall Rating 2.4/5Overall Rating 2.4/5rating 2.4rating 2.4rating 2.4
93% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


CF
Charles F.
Tolono, IL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019 Category: Service
Their professional work and customer support is excellent
Always enjoyable.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 09/09/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


CG
Cynthia G.
Champaign, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2019 Category: Service
5 Star Service
I took my car in on Labor Day. I have special needs and was taken care of. I even test drove a car. I may upgrade soon.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 09/05/2019

Thank you Cynthia, we really appreciate the kind words and the 5 star rating!


CC
Cindy C.
Tuscola, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019 Category: Service
Customer Service
Great customer and friendly service as always. Dropped off my vehicle first thing in the morning and was able to pick it up by mid-afternoon which worked out great for me.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 09/03/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


RR
Rebecca R.
Champaign, IL
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019 Category: Service
Great service
Service advisor was so nice. Kept me informed through the whole repair process
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 09/03/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


AW
Annette W.
Urbana, IL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019
The service
I enjoy the service

AW
Annette W.
Urbana, IL
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/29/2019 Category: Service
It a service
Thank you
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 08/30/2019

Thanks for the review!  We appreciate your business.  Please let me know what we can do in the future to earn a 5 star review.  WE always strive for the perfect 5 star review.  My personal email is jberbaum@napleton.com


Verified Customer
Champaign, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Good service
The service is good, but very expensive.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 08/29/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


Verified Customer
Decatur, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2019 Category: Service
Great service
As always
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 08/26/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


DW
Dawn W.
Urbana, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
The Service is great and can be trusted.
I bought my car here. The Service is great and can be trusted.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 08/20/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! You may be receiving a request to post a review online about us.  We would greatly appreciate that.  Thank you for your business.


MK
Mona K.
Loda, IL
2012 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
customer service
They did a great job of getting me in and out since i had to wait for my car.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 08/19/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


MK
Melissa K.
Champaign, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
service is great
service is great
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 08/16/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


Verified Customer
Mahomet, IL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
oil change
It did not take long at all for the oil change and overall inspection.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 08/14/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


CF
Christie F.
Villa Grove, IL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Customer
Doug was very nice service tech nice facility
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 08/14/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


JG
James G.
Rantoul, IL
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
JLG
Napleton's has always treated me fairly. They provide prompt service with real good communication. JG
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 08/14/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


Verified Customer
Austin, TX
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Service
Great
Great service
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 08/12/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


DM
David M.
Urbana, IL
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Service
Excellent Service
Ddoug went over the repair they made (screw in a tire), explained how they fixed it. There was no charge because of the service benefits that were included in our purchase of the car.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 08/12/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


Verified Customer
Rantoul, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Service
2018 Hyundai Sonata
Service dept staff was all courteous and prompt which makes for a pleasant experience.
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 08/12/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


CC
Carol C.
Champaign, IL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Service
Service and availability
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 08/08/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


BF
Becky F.
Mansfield, IL
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Becky F.
Napleton’s always makes me feel welcome & they always listen to my concerns & take care of the issues at hand with utmost of professionalism. Thanks guys!!
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 08/08/2019

Thank you so much for the 5 star review!  These act as our report card to Hyundai.  They are very important to our staff.  If for some reason in the future you cannot give us a 5 star please let us know.  Thank you again for your business! 


RH
Rebecca H.
Urbana, IL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/04/2019 Category: Service
oil change
expensive oil change
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 08/08/2019

Sorry to see we did not earn a 5 star rating, we will strive to do better next time.  Thank you for the review.