Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68
4.7

( 1435 Reviews )

ReScore Reviews™ (11)

ReScore
Overall Rating 4.7272727/5Overall Rating 4.7272727/5Overall Rating 4.7272727/5Overall Rating 4.7272727/5rating 4.7272727
Original
Overall Rating 2.45455/5Overall Rating 2.45455/5rating 2.45455rating 2.45455rating 2.45455
93% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


RS
Rendi S.
Fisher, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/20/2017 Category: Service
Friendly service and speedy service
Only issue I had was if they are supposed to vacuum front carpet mine wasn't done very well and also I'm not sure if you have to ask to get the vehicle washed after servicing I didn't get that either.
William J B. from Napleton's Hyundai of Urbana responded on 02/21/2017

Thank you for your feedback! The car wash is available for you to use whenever you are in for service. Just show the gentleman your paperwork and he'll guide you through. Thank you for your business!


GN
Glenn N.
Melvin, IL
2009 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/10/2017 Category: Service
Good, friendly, fast staff Maybe a little too fast for first time customerer!.
Seem to be very friendly, courteous and helpful and fast! Was disappointed that car was not vacuumed unless I misunderstood and the car wobbling after tire rotation!
William J B. from Napleton's Hyundai of Urbana responded on 02/17/2017

Thank you for the GREAT survey response. We appreciate your continued business!


Verified Customer
Waldron, AR
2008 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/07/2017 Category: Service
Would recommend for people in the area
Book an appointment. Let them know what you need done and just let them do their job. Never had any problems.
William J B. from Napleton's Hyundai of Urbana responded on 02/09/2017

Thanks for the GREAT review!


Verified Customer
Saint Joseph, IL
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2017 Category: Service
Napleton Service
Service was timely and people were attentive to my needs.
William J B. from Napleton's Hyundai of Urbana responded on 02/09/2017

Thanks for the GREAT review!


LB
Llyod B.
West Liberty, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/31/2017 Category: Service
Service
Great service
William J B. from Napleton's Hyundai of Urbana responded on 02/06/2017

Thanks for giving us a review.  We appreciate your business.


VA
Vicki A.
Urbana, IL
2012 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/24/2016 Category: Service
Car service
Service done timely. Dan was very nice.
William J B. from Napleton's Hyundai of Urbana responded on 01/04/2017

Thanks for taking the time to give us a review.


BR
Beverly R.
Champaign, IL
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/23/2016 Category: Service
Timely
Maintenances included in payments
William J B. from Napleton's Hyundai of Urbana responded on 11/25/2016

Thanks for the GREAT review!


AF
Andrea F.
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/17/2016 Category: Service
Good service,great people working there..not so good warranty service
I've already said it all
William J B. from Napleton's Hyundai of Urbana responded on 11/22/2016

Thanks for the GREAT review!


MC
Melissa C.
Rantoul, IL
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2016 Category: Service
Nice staff
Staff was friendly and answered questions to my satisfaction. Shuttle driver was pleasant and fun to talk with.
William J B. from Napleton's Hyundai of Urbana responded on 11/16/2016

Thanks for the GREAT review!


MJ
Mary J.
Urbana, IL
2014 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2016 Category: Service
Quick and efficient
Again, in and out in record time for oil change, tire rotation and overall multi check .
William J B. from Napleton's Hyundai of Urbana responded on 11/16/2016

Thanks for the GREAT review!


SM
Suzette M.
Urbana, IL
2016 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/03/2016 Category: Service
Screwed tire
Napletons does a good job and have recommended them to my friends.
William J B. from Napleton's Hyundai of Urbana responded on 11/08/2016

Thanks for the GREAT review!  I agree, the manufacturers stopped putting spares in most models to save weight and increase fuel economy.  Which is not really a big deal, until you have a flat tire and need a spare.  Thank you for your business.


AH
Anita H.
Rantoul, IL
2009 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/10/2016 Category: Service
It's where I bought my car. I think the staff is friendly and for the most part very helpful.
Yes. if somebody wanted one of the model cars they wanted, it's the closest to where we live.
William J B. from Napleton's Hyundai of Urbana responded on 10/11/2016

Thanks for the GREAT review! We appreciate your business


Verified Customer
Saint Joseph, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/07/2016 Category: Service
Quality work
Quality work. Aside from the hefty "Misc." fee tacked on at the end, I am a satisfied customer. Misc. fee is the only reason they didn't get 5 stars.
William J B. from Napleton's Hyundai of Urbana responded on 10/11/2016

Thanks for the review! We appreciate your business


Verified Customer
Tolono, IL
2010 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2016 Category: Service
None
None
William J B. from Napleton's Hyundai of Urbana responded on 10/03/2016

Thanks for the great review! We appreciate your business.


SM
Susan M.
Champaign, IL
2013 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/22/2016 Category: Service
Nice facility for waiting many ammenities
Nice customer service
William J B. from Napleton's Hyundai of Urbana responded on 09/26/2016

Thanks for the great review! We appreciate your business.


Verified Customer
2016 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/15/2016 Category: Service
Easier than I thought
Easy to schedule, multiple available appointments, quick and courteous service
William J B. from Napleton's Hyundai of Urbana responded on 09/20/2016

Thanks for the GREAT review! We appreciate your business.


RH
Richard H.
Mahomet, IL
2012 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/15/2016 Category: Service
Good friendly service
Quality work
William J B. from Napleton's Hyundai of Urbana responded on 09/20/2016

Thanks for the GREAT review! We appreciate your business.


KC
Kathleen C.
Saint Joseph, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/29/2016 Category: Service
Great service
Everyone is so friendly and efficient!! DONUTS!! Need I say more?
William J B. from Napleton's Hyundai of Urbana responded on 09/01/2016

Thanks for the great review!


Verified Customer
Danville, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/26/2016 Category: Service
Justin
Yes
William J B. from Napleton's Hyundai of Urbana responded on 08/31/2016

thanks for the review


EK
Eric K.
Waldron, AR
2008 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2016 Category: Service
Might take some time, but the quality of service helped
Took a while before I could retrieve the car but I like everyone there.
William J B. from Napleton's Hyundai of Urbana responded on 08/31/2016

thanks for the review