Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

166 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


GL
Greg L.
Ellicott City, MD
Volvo XC90
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2019 Category: Service
Greg said the employees here are a great group of people, and they do great work.
This review was collected via phone interview by Customer Research Inc.

MN
Mark N.
Ellicott City, MD
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2019 Category: Service
Mark said he thought the service was really good and they went above and beyond.
This review was collected via phone interview by Customer Research Inc.

RH
Richard H.
Ellicott City, MD
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/23/2019 Category: Service
Richard said the staff members were very accommodating and he was able to get in and out.
This review was collected via phone interview by Customer Research Inc.

CA
Chris A.
Ellicott City, MD
Lexus RX 350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2018
I can always trust your work!
Everything was great as usual. However, you forgot to put the oil change sticker in the corner of the windshield.

CD
Claire D.
Ellicott City, MD
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/04/2018
Service is Good
I am never disappointed with the service at Neubauer's. Everyone is very helpful and courteous. Will continue
to put my car in their hands.
Sarah W. from Neubauer's Auto Repair responded on 12/04/2018

 "Thank you" for the Review and trusting us to take care of your vehicle.  We aim to please and help any way we can !! 


Verified Customer
Ellicott City, MD
Acura MDX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/18/2018
Great service
Straight forward quality service. They stand behind their work.
Sarah W. from Neubauer's Auto Repair responded on 11/20/2018

Thank you for the review.  We appreciate your business!!


RS
Robert S.
Ellicott City, MD
Toyota Avalon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/10/2018
Close by and great service
Diagnosed problem I’d been having and resolved it quickly; same day service!

WS
Willie S.
Halethorpe, MD
Cadillac DeVille
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2018 Category: Service
Willie said they were pretty good. Also when he went back to get his vehicle there were still parts that needed to be put on but were forgotten.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Ellicott City, MD
Honda Accord Coupe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/01/2018
Oil change
Reasonable price and reasonable time to complete.

JJ
Jason J.
Ellicott City, MD
Toyota Tundra 2WD Truck
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018
love the confirmation email
I really liked the confirmation emails that came out , however if i had an 8:15 am appointment for oil change, tire rotation and look into a light in the back of the truck it felt like it took too long. We count on the appointment time to be accurate or pretty close. I would have expected the completion time to be noon.

Love the shop

JP
Joe P.
Ellicott City, MD
Toyota Tacoma
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/14/2018 Category: Service
Joe said the staff got the job done for a reasonable price. The service did take a few days longer than expected.
This review was collected via phone interview by Customer Research Inc.