Hi Karen. Thanks for reaching out and giving us an opportunity to address some of your concerns. First and foremost, if you have a recall from the manufacturer of your vehicle you are required to take the vehicle to the authorized dealer of that vehicle brand. We are not a Mazda dealer so that is why we initially told you that we cannot perform the recall for you. We get calls from customers all the time asking if we can perform recalls and have to direct them to the dealer. In this very unusual case, Mazda corporate called us and asked if we would be willing to perform the recall for you to save you the trip to a far away Mazda dealer. In over five years of being in business we have never had a manufacturer ask us to do something like this. I also want to again clarify that we have absolutely no association with Mazda so if you had any problems with dealing with them in the past, that has nothing to do with our business. One of the recalls that Mazda asked us to perform on your vehicle involved the replacement of your lower control arms. In order to remove those parts your sway bar links had to be disconnected from the control arms. Because we live in Maine and your vehicle is over twelve years old the sway bar links broke upon removing them, due to heavy corrosion on them. Had you been at a Mazda dealer they may have not even told you about those parts breaking and would have "goodwill warrantied" them even though they are not covered under the recall. However, you were not at a Mazda dealer so we informed you of the additional parts needed and waited for Mazda to eventually email us back and they approved paying for the broken sway bar links as well. Also, nothing that our highly trained technicians worked on would cause your phone to not connect to your car, that is clearly an unrelated issue, again not surprising considering the age and mileage of your car (nearly 150,000 miles at the time). To wrap up and summarize, we were trying to do you and Mazda corporate a favor by agreeing to perform a recall, something shops such as ours usually never do because manufacturers generally require their dealers to perform the work. Our understanding was that the alternative was that you would have to drive several hours to go to a Mazda dealer. We're sorry you had a bad experience with Mazda but hopefully, after this explanation, you will agree that any issues you had with Mazda corporate are not related to our small business. In the future we will not be able to accept any manufacturer recalls from any of our customers. Thank you and take care.
Hello Alison. Thank you so much for taking the time to leave us such an awesome review and a five star review! We're honored that you continue to choose Paris Autobarn to service your Toyota Prius Prime and Honda Clarity Plug-in Hybrid. Also thanks for the donuts! -The team (Tony, Scott, John, Dennis, and NAKITA)
Hello Arlene. We're very honored that you continue to choose Paris Autobarn to service and maintain your Subaru Outback and that you look to us for advice on how to keep it running smoothly and safely. Thank you so much for writing such an awesome review of our business and for the five star rating. -The team at Paris Autobarn (Tony, Scott, Dennis, and NAKITA)
(and John too!)
Hello! Thank you so much for your five star review and kind words about our business. We are glad you appreciate our efforts to apply environmental consciousness to automotive repair. If you feel compelled to tell your friends and family about our shop it would be greatly appreciated. Thanks!