Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

1254 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 4 days ago

Reviews


PG
Phyllis G.
Sherman Oaks, CA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Phyllis said everything went well.
This review was collected via phone interview by Customer Research Inc.

JB
Jay B.
Sherman Oaks, CA
Chevrolet Blazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Jay said the staff has very nice guys. Luis and Paul did everything he needed them to do, and they gave him good advice on his vehicle.
This review was collected via phone interview by Customer Research Inc.

TB
Tami B.
Sherman Oaks, CA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Tami said the staff provided a simple fix, and got the job done quickly.
This review was collected via phone interview by Customer Research Inc.

SW
Sam W.
Sherman Oaks, CA
Cadillac ATS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018 Category: Service
Sam said the staff gave him good, honest service.
This review was collected via phone interview by Customer Research Inc.

BT
BRIAN T.
Van Nuys, CA
GMC Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018
ANOTHER VERY POSITIVE EXPERIENCE!
In anticipation of having problems with my transmission (234,000 miles on the original one), I made arrangements to have a specially-built transmission delivered to Paul's. I felt that I could squeeze in one more trip before having it replaced. On the return trip home, the "check engine light" came on. I was able to arrive home with no problems. The pre-ordered transmission was waiting for my arrival. One day in, one day out, and I was rolling smoothly. Coincidentally, the code for the "check engine light" indicated a problem with my transmission! Paul's quickly and efficiently installed the transmission at their quoted price.
I am a very happy camper again!!😃 Love Paul's and the great service that they provide.

BR
Brian R.
North Hollywood, CA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Brian said the customer service was great, quick and efficient.
This review was collected via phone interview by Customer Research Inc.

JK
Jacqueline K.
Encino, CA
Jeep Wagoneer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Jacqueline said the business knows what they're doing. The staff is kind and courteous. They fix vehicles in a timely manner.
This review was collected via phone interview by Customer Research Inc.

LM
Luis M.
Van Nuys, CA
Lexus RC F
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Luis said the service was good and fast.
This review was collected via phone interview by Customer Research Inc.

SM
Seth M.
Sherman Oaks, CA
Dodge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Seth said the business did everything he asked. They were professional and timely. They explained the issue really clearly and charged a good price.
This review was collected via phone interview by Customer Research Inc.

HZ
HARRIET Z.
Los Angeles, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018
fast, friendly and you know what you are doing
always do a great job

JM
JOHN M.
Sylmar, CA
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018
Awesome Job You Guys
Communication was great. Repairs were right on target. Fixed right the first time. Follow up call made to inquire into the repair visit. Lewis was very professional. Very cordial. Explained in detail the repairs which were performed.

AF
Andy F.
Los Angeles, CA
Kia Sportage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Andy said the employees were fast, communicative, and helpful.
This review was collected via phone interview by Customer Research Inc.

MA
Morgen A.
Sherman Oaks, CA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Morgen said she would recommend this business.
This review was collected via phone interview by Customer Research Inc.

AW
Alexandra W.
Sherman Oaks, CA
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Alexandra said the staff at this business were nice and they fixed her vehicle.
This review was collected via phone interview by Customer Research Inc.

JA
Jacqueline A.
Sherman Oaks, CA
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
Jacqueline said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

PM
PAUL M.
Sherman Oaks, CA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018
Great service & repairs done very well
Work is done well & in a timely manner. Seldom do you need to take your car back because they didn't originally find the problem. They are excellent diagnosticians.

WB
Walker B.
Sherman Oaks, CA
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Walker said he felt that the staff members were really loyal people to be around and that they would be straight-forward with them. He stated he did not have to worry about them fooling around.
This review was collected via phone interview by Customer Research Inc.

BT
BRIAN T.
Van Nuys, CA
GMC Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018
"THE" Best!
If there is a better auto service facility in this area, I have yet to find it! If you give Paul's a try, you'll have a group of folks that you'll be able to rely on consistently.
I was having problem with my air conditioner (no fun in the heat of the summer), and they were able to
quickly diagnose the problem and send me coolly on my way. As always, the service was provided with a smile, and a sincere "thanks,"
Gotta love that in this day and age!

MY
Marvin Y.
Sherman Oaks, CA
Honda Civic Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Marvin said Paul the owner took him in to his facility at the last minute to perform a smog check. He stated normally they don't do smog checks after 4:00 p.m. but the owner performed it anyway.
This review was collected via phone interview by Customer Research Inc.

RD
Robert D.
Van Nuys, CA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Robert said the staff provide good service, they're friendly, and if he needed some help or an answer to a question, they're always there to help him out.
This review was collected via phone interview by Customer Research Inc.