Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

1220 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 2 days ago

Reviews


RA
Raul A.
California
Toyota Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2016 Category: Service
Raul said an employee finally called and told him he found a part which would cost about $500. It was too much and was going to find it at another place for a much more affordable price.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/19/2016 Category: Service
Raul said he went in for an alignment. He asked an employee if he could find a part for him and the employee never called him to let him know if he found one or not.
This review was collected via phone interview by Customer Research Inc.
Paul T. from Paul's Automotive Service Center responded on 10/20/2016

Raul....we spoke 2 days ago and I gave you a quote after finally finding someone who has a steering box for your 1989 toyota truck. You decided to go to a salvage yard and I agreed to install it.  did I miss something? 


IG
IRVIN G.
Sherman Oaks, CA
Saturn SL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018
Excellent service
I always receive, prompt, courteous, excellent service.

DH
DAVID H.
Panorama City, CA
Lexus ES 300 Luxury Sport Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018
Knowledge
Paul has knowledge of many autos which brings confidence on my part.

MF
Matthew F.
Van Nuys, CA
Pontiac Grand Prix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Matthew said the service the staff provided was quick and they got him in the same day for service.
This review was collected via phone interview by Customer Research Inc.

NF
NANCY F.
Studio City, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018
Paul's Automotive Service Center Great Review
Service is friendly and car runs like a dream. Thank you!!!

KH
KEN H.
Encino, CA
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
NO BETTER PLACE TO HAVE YOUR CAR REPAIRED. EVER!
I've been taking my cars there for about 15 years and wouldn't take it anywhere else. These guys are really straight shooters.

HZ
HARRIET Z.
Los Angeles, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
fast, friendly and you know what you are doing
do great job and honest

PG
Phyllis G.
Sherman Oaks, CA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Phyllis said everything went well.
This review was collected via phone interview by Customer Research Inc.

JB
Jay B.
Sherman Oaks, CA
Chevrolet Blazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Jay said the staff has very nice guys. Luis and Paul did everything he needed them to do, and they gave him good advice on his vehicle.
This review was collected via phone interview by Customer Research Inc.

TB
Tami B.
Sherman Oaks, CA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Tami said the staff provided a simple fix, and got the job done quickly.
This review was collected via phone interview by Customer Research Inc.

SW
Sam W.
Sherman Oaks, CA
Cadillac ATS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018 Category: Service
Sam said the staff gave him good, honest service.
This review was collected via phone interview by Customer Research Inc.

BT
BRIAN T.
Van Nuys, CA
GMC Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018
ANOTHER VERY POSITIVE EXPERIENCE!
In anticipation of having problems with my transmission (234,000 miles on the original one), I made arrangements to have a specially-built transmission delivered to Paul's. I felt that I could squeeze in one more trip before having it replaced. On the return trip home, the "check engine light" came on. I was able to arrive home with no problems. The pre-ordered transmission was waiting for my arrival. One day in, one day out, and I was rolling smoothly. Coincidentally, the code for the "check engine light" indicated a problem with my transmission! Paul's quickly and efficiently installed the transmission at their quoted price.
I am a very happy camper again!!😃 Love Paul's and the great service that they provide.

BR
Brian R.
North Hollywood, CA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Brian said the customer service was great, quick and efficient.
This review was collected via phone interview by Customer Research Inc.

JK
Jacqueline K.
Encino, CA
Jeep Wagoneer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Jacqueline said the business knows what they're doing. The staff is kind and courteous. They fix vehicles in a timely manner.
This review was collected via phone interview by Customer Research Inc.

LM
Luis M.
Van Nuys, CA
Lexus RC F
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Luis said the service was good and fast.
This review was collected via phone interview by Customer Research Inc.

SM
Seth M.
Sherman Oaks, CA
Dodge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Seth said the business did everything he asked. They were professional and timely. They explained the issue really clearly and charged a good price.
This review was collected via phone interview by Customer Research Inc.

HZ
HARRIET Z.
Los Angeles, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018
fast, friendly and you know what you are doing
always do a great job

JM
JOHN M.
Sylmar, CA
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018
Awesome Job You Guys
Communication was great. Repairs were right on target. Fixed right the first time. Follow up call made to inquire into the repair visit. Lewis was very professional. Very cordial. Explained in detail the repairs which were performed.

AF
Andy F.
Los Angeles, CA
Kia Sportage
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Andy said the employees were fast, communicative, and helpful.
This review was collected via phone interview by Customer Research Inc.

AW
Alexandra W.
Sherman Oaks, CA
Volvo XC90
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Alexandra said the staff at this business were nice and they fixed her vehicle.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 1220 in total