Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

1284 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 1 day ago

Reviews


BT
BRIAN T.
Van Nuys, CA
GMC Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2018
PROMPT, EFFICIENT SERVICE
On my most recent visit (rear brakes, oil change and alternator), I received the same expert service that I've become accustomed to at Paul's. They always do what is necessary to keep my Suburban running in tip-top condition, and they NEVER oversell their services or parts. Based on my experiences with repair facilities, Paul's is the best in the Valley!

SG
Sal G.
Los Angeles, CA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2018 Category: Service
Spoke with Mary. She said the employees did a great job and she is very happy with the service.
This review was collected via phone interview by Customer Research Inc.

MR
Mike R.
Sherman Oaks, CA
Acura TSX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018 Category: Service
Mike said the service is quick, the prices are good, and the people are friendly.
This review was collected via phone interview by Customer Research Inc.

DT
Dylan T.
Sherman Oaks, CA
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2018 Category: Service
Dylan said the work was done quickly and affordably. His vehicle is working now.
This review was collected via phone interview by Customer Research Inc.

IG
IRVIN G.
Sherman Oaks, CA
Saturn SL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2018
Excellent service
The service is always great. They call to let me know what the problem is, the price and how long it will take to repair. They call when car is ready. Never a problem after a repair and if there is, they fix it.

CF
Cynthia F.
Beverly Hills, CA
smart fortwo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2018 Category: Service
Spoke with Cynthia's husband. He said he was able to call and have his vehicle towed here and it was fixed by the next day. The employees were very honest on what the problem was and he was able to pay over the phone, the whole process was very smooth for a busy man. There was very little hassle, the employees are very trustworthy and straight forward.
This review was collected via phone interview by Customer Research Inc.

SE
Sherri E.
Studio City, CA
Acura TSX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2018 Category: Service
Sherri said the business got her in really quickly.
This review was collected via phone interview by Customer Research Inc.

JI
JULIE I.
Studio City, CA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018
Great service!
The staff is friendly and knowledgeable. They inform you of what needs to be done and what is recommended for the best performance of your car. They do not try selling you anything that does not need to be done.

ER
Edwardo R.
Van Nuys, CA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2018 Category: Service
Edwardo said that Paul is the best guy and the staff are great. He will be sure to return to the business.
This review was collected via phone interview by Customer Research Inc.

LG
LEE G.
Van Nuys, CA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2018
Excellent
Thank you for timely, careful help.

RK
Richard K.
Sherman Oaks, CA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2018 Category: Service
Richard said that he can trust the employees and that they know what they are doing. He said that the service was prompt and when they do something to his vehicle it holds up.
This review was collected via phone interview by Customer Research Inc.

BV
Britt V.
Sherman Oaks, CA
Lexus GS 300 Luxury Perform Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2018 Category: Service
Britt said she's been with this business for over 25 years.
This review was collected via phone interview by Customer Research Inc.

IG
Irvin G.
Sherman Oaks, CA
Saturn SL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2018 Category: Service
Spoke with Lisa. She said the staff provide great service on all their vehicles.
This review was collected via phone interview by Customer Research Inc.

KO
Kara O.
Sherman Oaks, CA
Scion tC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2018 Category: Service
Kara said that the business got her right in and serviced her vehicle in a timely manner.
This review was collected via phone interview by Customer Research Inc.

RR
Robin R.
Sherman Oaks, CA
Mercury Mariner
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/14/2018 Category: Service
Robin said the prices are too high.
This review was collected via phone interview by Customer Research Inc.

JS
JOY S.
Encino, CA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2018
Great....Louis & Paul are informative and good guys!
Got my car in on same day inquiry and got me out and back on the road!! Thank you all!!

JS
JUDITH S.
Reseda, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2018
Always a great experience!
Just a routine service visit, but they did it quickly and reminded me that my son’s car is also due for service.

JI
JULIE I.
Studio City, CA
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2018
Paul's is great!
The guys who work here are very professional yet very friendly. They explain what needs to be done and what it will cost. They have been working with several of my friends for decades. They give very personal service to each person.

JS
Josephine S.
North Hills, CA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2018 Category: Service
Josephine said the service was very good.
This review was collected via phone interview by Customer Research Inc.

EH
Eddie H.
Van Nuys, CA
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2018 Category: Service
Eddie said the business provides great customer service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 141 - 160 of 1284 in total