Reviews
BT
BRIAN T.
Van Nuys, CA
GMC Suburban
Verified Customer
PROMPT, EFFICIENT SERVICE
On my most recent visit (rear brakes, oil change and alternator), I received the same expert service that I've become accustomed to at Paul's. They always do what is necessary to keep my Suburban running in tip-top condition, and they NEVER oversell their services or parts. Based on my experiences with repair facilities, Paul's is the best in the Valley!
Recommended
SG
Sal G.
Los Angeles, CA
BMW 3 Series
Verified Customer
Spoke with Mary. She said the employees did a great job and she is very happy with the service.
Recommended
This review was collected via phone interview by Customer Research Inc.
MR
Mike R.
Sherman Oaks, CA
Acura TSX
Verified Customer
Mike said the service is quick, the prices are good, and the people are friendly.
Recommended
This review was collected via phone interview by Customer Research Inc.
DT
Dylan T.
Sherman Oaks, CA
Chevrolet Corvette
Verified Customer
Dylan said the work was done quickly and affordably. His vehicle is working now.
Recommended
This review was collected via phone interview by Customer Research Inc.
IG
IRVIN G.
Sherman Oaks, CA
Saturn SL
Verified Customer
Excellent service
The service is always great. They call to let me know what the problem is, the price and how long it will take to repair. They call when car is ready. Never a problem after a repair and if there is, they fix it.
Recommended
CF
Cynthia F.
Beverly Hills, CA
smart fortwo
Verified Customer
Spoke with Cynthia's husband. He said he was able to call and have his vehicle towed here and it was fixed by the next day. The employees were very honest on what the problem was and he was able to pay over the phone, the whole process was very smooth for a busy man. There was very little hassle, the employees are very trustworthy and straight forward.
Recommended
This review was collected via phone interview by Customer Research Inc.
SE
Sherri E.
Studio City, CA
Acura TSX
Verified Customer
Sherri said the business got her in really quickly.
Recommended
This review was collected via phone interview by Customer Research Inc.
JI
JULIE I.
Studio City, CA
Honda Accord Sdn
Verified Customer
Great service!
The staff is friendly and knowledgeable. They inform you of what needs to be done and what is recommended for the best performance of your car. They do not try selling you anything that does not need to be done.
Recommended
ER
Edwardo R.
Van Nuys, CA
Nissan Sentra
Verified Customer
Edwardo said that Paul is the best guy and the staff are great. He will be sure to return to the business.
Recommended
This review was collected via phone interview by Customer Research Inc.
LG
LEE G.
Van Nuys, CA
Chevrolet Silverado 1500
Verified Customer
Excellent
Thank you for timely, careful help.
Recommended
RK
Richard K.
Sherman Oaks, CA
Honda Civic
Verified Customer
Richard said that he can trust the employees and that they know what they are doing. He said that the service was prompt and when they do something to his vehicle it holds up.
Recommended
This review was collected via phone interview by Customer Research Inc.
BV
Britt V.
Sherman Oaks, CA
Lexus GS 300 Luxury Perform Sdn
Verified Customer
Britt said she's been with this business for over 25 years.
Recommended
This review was collected via phone interview by Customer Research Inc.
IG
Irvin G.
Sherman Oaks, CA
Saturn SL
Verified Customer
Spoke with Lisa. She said the staff provide great service on all their vehicles.
Recommended
This review was collected via phone interview by Customer Research Inc.
KO
Kara O.
Sherman Oaks, CA
Scion tC
Verified Customer
Kara said that the business got her right in and serviced her vehicle in a timely manner.
Recommended
This review was collected via phone interview by Customer Research Inc.
RR
Robin R.
Sherman Oaks, CA
Mercury Mariner
Verified Customer
Robin said the prices are too high.
Recommended
This review was collected via phone interview by Customer Research Inc.
JS
JOY S.
Encino, CA
Ford Escape
Verified Customer
Great....Louis & Paul are informative and good guys!
Got my car in on same day inquiry and got me out and back on the road!! Thank you all!!
Recommended
JS
JUDITH S.
Reseda, CA
Toyota Corolla
Verified Customer
Always a great experience!
Just a routine service visit, but they did it quickly and reminded me that my son’s car is also due for service.
Recommended
JI
JULIE I.
Studio City, CA
Honda Pilot
Verified Customer
Paul's is great!
The guys who work here are very professional yet very friendly. They explain what needs to be done and what it will cost. They have been working with several of my friends for decades. They give very personal service to each person.
Recommended
JS
Josephine S.
North Hills, CA
BMW 3 Series
Verified Customer
Josephine said the service was very good.
Recommended
This review was collected via phone interview by Customer Research Inc.
EH
Eddie H.
Van Nuys, CA
Lexus ES 350
Verified Customer
Eddie said the business provides great customer service.
Recommended
This review was collected via phone interview by Customer Research Inc.