ReScore Reviews™ (78)
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Sorry to hear your visit did not go as planned. Somebody will be in touch with you first of the week to resolve any concerns you may have about the service department.
I was trying to do a simple favor for you, but clearly there is just a negative attitude toward the whole situation. I'm not quite sure why your annual income has anything do with this situtation and publishing it on a public website. It doesn't make any difference to us if you are in the top 1% or the bottom 1% of annual income in this country. Money has nothing to do with this and my offer to you was a simple favor that is all. We truly hope you enjoy your future service visits in Henrico.
I had to phone Hyundai service, and they gave me instructions on how to un-jam it; but it happened more than once (this can be a safety hazard when changing gears in traffic). They did have me bring my Elantra in once in order to make an adjustment -- which helped -- but when I reported to them that it still happened occasionally, the service manager said, "All you have to do is to carry a thin, pointed object in the car to jam down into the gearshift lock whenever it jams." This isn't the type of response I wanted to hear for a car under two years old. In my opinion, I own a lemon and should have been offered another Elantra.
I'm sorry to see such a bad review, we are not used to seeing those. I would love to make this up to you. Please let me know when the best time would be to reach out to you. Have a great day.Thanks,
Red Team Advisor