ReScore Reviews™ (2)
My only suggestion would be that when someone brings their car in for service they should do a complete check on all fluid levels and either top off the fluids or make the own aware of what fluids may need topping off. Doesn't make much sense to have someone drive away after service and then finding out the following day that some fluids are low. Going the extra mile will says a lot about a business that provides service to the public.
As part of most of our services, we normally check & top off fluids. If for some reason, it fell through the cracks on your vehicles service we do sincerely apologize. We appreciate you letting us know, as now we can grow and better ourselves. Please feel free to contact us regarding anything in the future.
I suspected your shop may have been having a hectic kind of day.
All businesses do. I didn’t know. No worries Chris.
I will use Randolph Automotive Service Center in the future and will recommend.
I had to call them twice,they never called me.
As far as the repair of exhaust leak, to early to tell.
So far so good.
Would I recommend?
We appreciate you choosing our shop to repair your vehicle. I do apologize for not calling you sooner, but that day was a bit hectic and we were short a technician. I'll be sure to keep you better informed in the future, and hope you are happy with the quality of work done to repair your exhaust leak.Chris Alexopoulos
We apologize for any mix-up in communication with regards to servicing your vehicle. Unfortunately your extended service contract only allowed for a partial coverage in the repairs. In the furure we will be sure to notify you of any gaps in coverage that come up with your plan. We were glad to be able to repair your vehicle in an apropriate timeframe and get you back on the road safely.
Chris AlexopoulosShop Manager
We're sorry it took a bit longer than usual to get to your vehicle, we have just been inundated with cars lately and we've tried to get them all out in a timely manner. With regards to your oil change, you requested a mileage interval service, and at your current mileage, an oil change was listed on the service check list. We assumed that you wanted to do the service as listed. We will be sure to ask you the next time. We look forward to seeing you again.Chris Alexopoulos
I apologize for any inconvenience the shipment of tires may have caused. Had I know that you needed the vehicle for a certain time, I would have personally run to the warehouse to retrieve them. Sometimes it can get crazy in the shop, and pickup text messages/calls can fall between the cracks. Please, don't hesitate to contact me with and questions or concerns. Feedback is always necessary and we need to know when we, on rare occasion, goof up.Chris Alexopoulos
We apologize if any mix up resulted in your tardiness to work, this does not normally happen, but some mornings are more hectic than others.Chris Alexopoulos