Kevin,
When you brought your vehicle in, the Technicians found a slew of DTC U-codes (U0155, U0164, U0184, U0198, U0199, U0200, U0214, U0230) which are codes determining there is a break in communication with various vehicle modules and a Technical Service Bulletin from GM relating to a repair needed. Technicians also found DTC code P0513: Immobilizer key incorrect. Starting the vehicle with a bad key may have been attempted, leaving said code in the system. Vehicle had a broken Side Object Sensing Module that is broken on the RH side. Technicians found that the sensor rotted off the wiring harness and part of the sensor module is stuck in the harness. Vehicle needed a new harness connector & sensor module. After testing the starting & charging system, we found that the Starter Assembly wasn't properly functioning and would need to be replaced as well. So it was a multifaceted issue coming in. Upon return a week or so later, the vehicle had a slew of communication & Body control module codes that were in the vehcle's ECU, which told us that it needs more service, services which at this point go beyond our expertise and would need to be seen by a GM dealership. we hope this clarifies the issues at hand. Issues with vehicle communication between modules need to be addressed by the Dealerships, which is unfortunate but that is the case with your vehicle. We hope to see yu soon. If you have any questions, feel free to reach out.

Mr. Semerzier,
The reason your vehicle was parked out back was because at the time of completion there were no available spots in front of the building, and we had to park it in our rear lot. This is customary when spots fill up due to the fact that we are constantly busy and parking can be in issue in our front lot. It is not a reflection that your money and business is not needed, and we as a company are highly offended that you would say that without knowing the facts of what had transpired. We are sorry if you feel this way, but we in no way shape or form purposely parked your vehicle in the rear and others in the front. If you examine our parking layout, we have very limited spots availabe in front of our building, six (6) to be exact, one of which is handicap accessible. You walked in without an appointment, and we were able accomodate you at a very reasonable time and get you back on the road safely. We appreciate your business, and hope to see you again for other services, but are highly disappointed that you would jump to conclusions regarding our parking situation. 

Logan,
You were charged the diagnostic fee because of the time it takes technicians to properly diagnose and formulate a plan as to how the necessary and safe repairs should be made. You were informed that it needed a section of fuel line replaced, but also made aware of other potential issues that may arise once the repair starts. Over the years, we have found that other shops have misdiagnosed or not fully diagnosed issues with customers cars, and have made it a point to check & diagnose the vehicle ourselves to ensure that everyone is on the same page. Had we soley replaced that section of fuel line and missed another issue or did not repair any other needed work, you would have been upset. We were upfront with you about other potential needs as we looked into your vehicles issue, and did a thorough job informing you. Our technician's time is valuable and appreciated by our customers. After 57 sucessful years in business, I think we know what we are doing. 

Based on vehicle specifications, your Civic has a total oil capacity of four (4) quarts and Honda specifies 0W-20 for oil weight, which we carry as Mobil1. Oil changes are priced so that everything up to 5qts is the same price and increases after 5 qts. I'm sorry if you didn't get a telephone call.

Myron, 
As part of most of our services, we normally check & top off fluids. If for some reason, it fell through the cracks on your vehicles service we do sincerely apologize. We appreciate you letting us know, as now we can grow and better ourselves. Please feel free to contact us regarding anything in the future. 

Thank you!

We appreciate you choosing our shop to repair your vehicle. I do apologize for not calling you sooner, but that day was a bit hectic and we were short a technician. I'll be sure to keep you better informed in the future, and hope you are happy with the quality of work done to repair your exhaust leak. 

We apologize for any mix-up in communication with regards to servicing your vehicle. Unfortunately your extended service contract only allowed for a partial coverage in the repairs. In the furure we will be sure to notify you of any gaps in coverage that come up with your plan. We were glad to be able to repair your vehicle in an apropriate timeframe and get you back on the road safely. 

Chris Alexopoulos

We're sorry it took a bit longer than usual to get to your vehicle, we have just been inundated with cars lately and we've tried to get them all out in a timely manner. With regards to your oil change, you requested a mileage interval service, and at your current mileage, an oil change was listed on the service check list. We assumed that you wanted to do the service as listed. We will be sure to ask you the next time. We look forward to seeing you again.

Carol,

I apologize for any inconvenience the shipment of tires may have caused. Had I know that you needed the vehicle for a certain time, I would have personally run to the warehouse to retrieve them. Sometimes it can get crazy in the shop, and pickup text messages/calls can fall between the cracks. Please, don't hesitate to contact me with and questions or concerns. Feedback is always necessary and we need to know when we, on rare occasion, goof up.

We apologize if any mix up resulted in your tardiness to work, this does not normally happen, but some mornings are more hectic than others. 

THANK YOU FOR STOPPING IN TODAY! 

Thank you Alison!