Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65
4.6

( 2872 Reviews )

ReScore Reviews™ (45)

ReScore
Overall Rating 3.6222249/5Overall Rating 3.6222249/5Overall Rating 3.6222249/5rating 3.6222249rating 3.6222249
Original
Overall Rating 2.08889/5Overall Rating 2.08889/5rating 2.08889rating 2.08889rating 2.08889
92% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


RS
Robert S.
Alpharetta, GA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Excellent Service
Excellent service, courteous and professional staff.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/12/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Marietta, GA
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Great service department
My service was outstanding ,everyone was friendly and knowledgeable. Will return in the future.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/12/2019

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Alpharetta, GA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
👏🏻
Good service as usual
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/12/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

CG
Carlos G.
Alpharetta, GA
2011 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Looking after customer's needs
Personal service
given
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/11/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JK
Jennifer K.
Alpharetta, GA
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Drew is amazing!!
Always takes care of me when I need service done. If you need to get service repair work done you should most definitely speak to Mr Fleming. AAA++++!!!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/11/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JH
John H.
Dunwoody, GA
2013 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Owner
All good!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/07/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Atlanta, GA
2008 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Excellent service
They were timely and did exactly as explained and expected for a brake repair job
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/07/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Cumming, GA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Knowledgeable
They were friendly, and knowledgeable about maintenance options. Not pushy when I declined. Very happy with this visit to Rick Case.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/06/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

IP
Ivo P.
Alpharetta, GA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Best customer service
Thanks to Ian, Drew and everyone in the RC Service Department, I always have a great experience at this location. They are always busy but go above and beyond to make you feel welcome and they make sure all the issues are addressed. I definitely recommend this location without a doubt. Great work and I appreciate your help.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/06/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JT
Jackie T.
Cumming, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Excellent Sevice
Service is excellent as always !
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/06/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Cumming, GA
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/05/2019 Category: Service
My car was in worse condition after the “repair”
I brought my car in for a sun roof repair and when I got it back the roof was in worse condition than when I brought it in

MR
Matthew R.
Atlanta, GA
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Hyundai
Steve Payne is awesome!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/05/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Alpharetta, GA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Great service
n/a
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/05/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

KD
Karen D.
Roswell, GA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2019 Category: Service
the service tech
andrew always takes the time to explain in terms that i can understand what is being done to my car
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/04/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Atlanta, GA
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/03/2019 Category: Service
time
arrived on time to my scheduled appointment, car sat for an hour before being touched and service was done in 15-30 mins. total wait time 1.5 hours.

Verified Customer
Kennesaw, GA
2019 Hyundai Kona
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/03/2019 Category: Service
Acceptable but not excellent
Oil change too pricy and dirty driver’s side window (fist-sized greasy spot on inside of driver’s side window).

SC
Stephanie C.
Atlanta, GA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
Best Hyundai Service Location
I had an urgent problem with my car and dropped it off to the service station the night before without even having an appointment. They found the problem right away and found out I needed new brakes too. They did everything in half a day and even worked with me on how to pick it up after hours. Best experience yet with a Hyundai service station.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/04/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

MS
Marianne S.
Roswell, GA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
Customer service
Excellent Customer Service
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/04/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

RM
Rachel M.
Austell, GA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
Oil change
Very helpful!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/01/2019

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JA
Jake A.
Dunwoody, GA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
Excellent Service
Friendly team members, quick service.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/01/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com