Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65
4.6

( 2875 Reviews )

ReScore Reviews™ (46)

ReScore
Overall Rating 3.6521709/5Overall Rating 3.6521709/5Overall Rating 3.6521709/5rating 3.6521709rating 3.6521709
Original
Overall Rating 2.1087/5Overall Rating 2.1087/5rating 2.1087rating 2.1087rating 2.1087
92% Would Recommend
100% Business Response
Latest Review about 12 hours ago

Reviews


MS
Marianne S.
Roswell, GA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
Customer service
Excellent Customer Service
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/04/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

RM
Rachel M.
Austell, GA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
Oil change
Very helpful!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/01/2019

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JA
Jake A.
Dunwoody, GA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
Excellent Service
Friendly team members, quick service.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/01/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

SS
Shanbria S.
Atlanta, GA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
Excellent service
Great service and great staff. Staff is always nice. Special thanks to Drew F. for always keeping me up to date on my car.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/01/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

PW
Parag W.
Atlanta, GA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
Generosity and professional
Attentive towards issues and provide value service

Verified Customer
Cumming, GA
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
always excellent service
always excellent service
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/31/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

VA
Vincent A.
Roswell, GA
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Convienent Scheduling & Quick Turnaround
Can always depend on Rick Case Hyundai
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/30/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

WH
William H.
Roswell, GA
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Scheduling
Someone really needs to work on the WebSite for scheduling. It took me 10 days and 2 online chats to get an appointment.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/30/2019

Thank you for your input. We will work on the the website scheduling tool

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

RK
Robert K.
Alpharetta, GA
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Quick Oil Change Service
I called to make an appointment for an oil change on my Santa Fe in the morning. Rick Case was able to fit me into their schedule that same afternoon. I showed up early, and they got my car into the service bay and completed the service in under one hour. Great job guys! I have used Rick Case to service my Hyundai since I moved to Georgia three years ago. Their service staff are efficient and personable. I will continue to use them for all of my future service and repairs.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/30/2019

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

DK
Donnie K.
Alpharetta, GA
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Oil change
I always have great service! Andrew Steadman always makes sure my car is in good shape from tires to brakes! It is greatly appreciated!!!’
I had a blue link question and Kevin stepped up and helped me! Also greatly appreciated!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/28/2019

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JO
Jill O.
Cumming, GA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Excellent Service as always!
Everyone I encounter is always so helpful from the moment I check in, and do a great job keeping me updated on the status of my service. Great job as always!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/28/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Norcross, GA
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Killing it
Good job
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/28/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

WJ
William J.
Canton, GA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Rick Case Hyundai
Always good service
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/28/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

SD
Shruti D.
Alpharetta, GA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2019 Category: Service
-
-
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/28/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

KM
Kevin M.
Canton, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2019 Category: Service
Great job
Oil change was completed fast
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/28/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Canton, GA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2019 Category: Service
They always try to accommodate you
Friendly, courteous service dept.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/28/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

AK
Alan K.
Marietta, GA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019 Category: Service
great service
great service
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/25/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Alpharetta, GA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019 Category: Service
Service
Quick in and out!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/25/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

TF
Teresa F.
Marietta, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Great Advisors, Great Service
Drew took care of me this visit. My vehicle was ready sooner than expected and my repairs are solid.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/25/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

EW
Evans W.
Cumming, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Knowledge and helpful
Ian was very helpful
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/24/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com