Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

2572 Reviews

ReScore Reviews™ (35)

ReScore
Overall Rating 3.2285743/5Overall Rating 3.2285743/5Overall Rating 3.2285743/5rating 3.2285743rating 3.2285743
Original
Overall Rating 1.91429/5rating 1.91429rating 1.91429rating 1.91429rating 1.91429
92% Would Recommend
100% Business Response
Latest Review about 12 hours ago

Reviews


WM
William M.
Ball Ground, GA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2019 Category: Service
Service April 23, 2019
As with all previous visits, I made a service appointment the week before, easily done by phone. I arrived at the dealership about 9:15 for my 9:30 appointment. I was greeted immediately by both service writers. There were a couple of customers ahead of me but within 5 minutes I was being waited on by Ian. An hour later plus or minus 5 minutes I was on my way home with all service completed. This dealership has been effective and efficient in all dealings since the sale and all service appointments. They respect their customers and their time. Well Rick Case.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 04/29/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

GY
Gordon Y.
Roswell, GA
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2019 Category: Service
Great and honest service. Andrew is the best I've had in many years of service at this location.
I've responded already to your request for feedback, so this will be brief. I like the service I've received at Rick Case. Andrew is my service rep and he's the best!
Gordon Young.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 04/26/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Atlanta, GA
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019 Category: Service
Customer service
Great customer service. They aim to please.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 04/26/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JP
John P.
Roswell, GA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019 Category: Service
Service Team Does it Again
Andrew and Drew along with their talented team whisked my car in, completed the service and smiled... In less than one hour. Nice job guys...
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 04/26/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Roswell, GA
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Service
Great service as always
I have purchased 5 cars from Rick Case over the years and plan to continue in the future
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 04/24/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

KP
Kelley P.
Roswell, GA
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Service
Great Service
The service is top notch. Somehow, they always seem to remember me and that makes me feel good with as many people as they deal with. They are always honest with me and I never feel pressured into a service option.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 04/24/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JA
Julie A.
Young Harris, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Service commitment
Consistently great service
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 04/24/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

HB
Hector B.
Oakwood, GA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Excellent service
Great people...
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 04/24/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Atlanta, GA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/23/2019 Category: Service
Great service, but missed some minor details
I always have a positive experience with the Hyundai Rick Case service center. The staff is exceptional and the service is timely and thorough. Occasionally, I will have a minor case of a tire left with low pressure or my car software updated, but not with the same screen I had before.

WM
William M.
Roswell, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
New engine
Awesome services.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 04/23/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Canton, GA
2014 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Oil Change
Fast and friendly service, Ian is a great service advisor.

Verified Customer
Roswell, GA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2019 Category: Service
Service Department
I always receive fast, friendly and efficient service.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 04/22/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

VW
Valerie W.
Alpharetta, GA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019 Category: Service
Great Service
The team at this location goes above and beyond. They are very personable and you feel comfortable talking with each person. You don't feel there's the salesperson mentality and you're a number. I thoroughly like coming to this location. Kudos to each person.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 04/22/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Woodstock, GA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019 Category: Service
Great service - - always!
Good work. Reasonable time. Friendly personnel.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 04/22/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

SA
Steven A.
Alpharetta, GA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
2019-04-16 SERVICE
The service on 4/16/2019 was great. The assistant as very informative answering all of my questions. He also made good recommendations. Steve
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 04/19/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

LL
Lakesha L.
Suwanee, GA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Overall great experience!
I arrived for my appointment and they took my car right in to start my service. The appt didn't take long, they kept me well informed of services going on and that was needed as I waited in the lobby. From start to finish they had me in and out within an hours time! Customer Service was exceptional! Thank you Rick Case Hyundai of Roswell!!!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 04/19/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

DB
Dane B.
Alpharetta, GA
2009 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Great as always
Great as always. That's why I keep coming back.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 04/17/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

LR
Lori R.
Marietta, GA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Andrew provided great service.
Great service
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 04/16/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

SS
Shanbria S.
Atlanta, GA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Shan
Customer service and friendly staff
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 04/16/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Georgia
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/15/2019 Category: Service
Great Service
Although the service took longer than expected, my time was compensated by the service department providing a deep discount. I greatly appreciate their generosity.