Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

2572 Reviews

ReScore Reviews™ (35)

ReScore
Overall Rating 3.2285743/5Overall Rating 3.2285743/5Overall Rating 3.2285743/5rating 3.2285743rating 3.2285743
Original
Overall Rating 1.91429/5rating 1.91429rating 1.91429rating 1.91429rating 1.91429
92% Would Recommend
100% Business Response
Latest Review about 13 hours ago

Reviews


AJ
Anthony J.
Alpharetta, GA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Anthony Jones
Service is great, the advisors are very attentive and professional.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/13/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

TV
Theodore V.
Roswell, GA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Great Services as usual
Well done guys!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/13/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

RR
Russell R.
Marietta, GA
2012 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Honest, professional service.
Andrew Steadman provided excellent service.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/13/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

FS
Freida S.
Jasper, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Good service
Would recommend this service department to anyone.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/12/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Woodstock, GA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
A two Hyundai household
Both my husband & I have been very pleased with the reliability, performance, and value of our Genesis & Sonata. We purchased them used at Rick Case for an affordable price. The sales associate was professional and approachable. We had done our research and appreciated that he did not attempt to pressure us or upsell. We have recommended Rick Case to friends & colleagues.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/12/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JR
Jeanie R.
Roswell, GA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Great car, great warranty, great service
No complaints! We are loving our Santa Fe, the service is fast, and I like the 29/200,000 warranty
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/11/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

BC
Bobbie C.
Roswell, GA
2016 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2019 Category: Service
Mr
Your service people
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/11/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

SI
Sarah I.
Dunwoody, GA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Courteous, friendly, knowledgeable, helpful staff
Always courteous and helpful discussing issues.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/11/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

SJ
Stuart J.
Alpharetta, GA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
fast and curtious
Always professional and curtious. Fast service, even on weekends. Nice waiting area. No pressure for unnecessary repairs
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/11/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

SR
Shannon R.
Cumming, GA
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Most attractive
I have such a crush

SM
Stephen M.
Canton, GA
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
They were efficient, considerate of my time
They were efficient, considerate of my time
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/08/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

BW
Brian W.
Marietta, GA
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019 Category: Service
Good experience, professional treatment
The folks at Rick Case treated e well, got me in and out in a reasonable period of time. They weren't able to find the cause of my issue, but it was a one-time occurrence.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/08/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

DM
Donald M.
Douglasville, GA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019 Category: Service
Loyal Customer
Have been going to this dealership for over three years now. The drive is a bit long (over an hour for me) but after visiting another dealership it is worth it/ Have always been treated fairly and with a smile. The employees listen to what you say and do not pressure you to purchase what you do not want or ask for. I also get follow up phones calls to make sure I was happy with my visit to the dealership. They make visiting a car dealership a pleasant experience and you feel like a valued customer.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/07/2019

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JJ
Jonathan J.
Decatur, GA
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/05/2019 Category: Service
Great Service, but oil stains on my door
The oil change was great, but I don't appreciate the oil stains on my door handle and side panel. Could at least be wiped up.

BM
Barry M.
Marietta, GA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019
Good Sales Experience
My Wife and I once again enjoyed working with the sales professionals at the Roswell location. This was our forth time buying or leasing a Hyundai at this Rick Case Hyundai dealership. Malcolm Burden was wonderful to work with and the Sales Manager met all of our requirements. I would and have recommended the Rick Case Roswell location to anyone looking for a Hyundai product. I also highly recommend Malcolm Burden as the professional to work with.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/06/2019

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

KP
Keith P.
Canton, GA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
Good quick service
'nuf said..
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/04/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Duluth, GA
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019 Category: Service
Excellent!!
Great service experience! Willing to explain everything to me. Everyone was friendly and professional. Job completed quickly.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/04/2019

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JW
John W.
Alpharetta, GA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019 Category: Service
People
There are a lot of companies that do the same thing.The only difference are the people.Take care of your staff and they will take care of your customers.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/04/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

BM
Burt M.
Alpharetta, GA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Service
Great people working service desk
witnessed how one individual handled a difficult customer. among the best I have seen, patient, courteous and businesslike
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/04/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JT
Janice T.
Roswell, GA
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
Friendly Professional
Andrew is always courteous, friendly and professional. The service was done quickly and we were on our way.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/01/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com