Rick Case Hyundai Roswell

Everyone is friendly and service is great!

Vehicle service is great. Wait time usually longer than expected or as told by service reps. (given a wait time of 50min to 1 hr.--waited for over 2 hrs.).

Appreciate Andrew and the service team.

Friendly, fast and professional.

This place rocks!! Ian and the team in service goes above and beyond for the customers!! I will be a customer for life!!

I have three Hyundais and Andrew steadham and the team do a great job taking care of us. W

Andrew always take care of me and my family's cars, if he is off then we use Ian. they both give great service. My only complaint is the girl who handles incoming calls, she is not helpful at all. I had a engine issue and needed to talk to someone and she said everyone was with a customer and never offered to have someone call me back. When I realized she wasn't interested in helping me with my situation I said I guess I"ll figure something out and she thanked me for calling Rick Case. This is not the first time she has been unhelpful when I called.

Service was prompt and expected completion time were accurate.

Was extremely satisfied with the place

Andrew is the best service tech you could have

After purchasing a 2015 Hyundai Sonata from a Used Car Dealer I stopped by Southtowne Hyundai in Newnan, GA. I asked for a complete vehicle review and to take care of any maint. that was due. I was offered a recall repair and that was it! I then went to Pep Boys to try to determine why my car had this incredibly irritating and loud squeaking noise when in drive or reverse. PepBoys happened to have a relationship with the dealer I purchased my car from and they were eager to “take care of everything”. After 2 days of PepBoys having my car they said a Brake Fluid Exchange and Brake line change would fix the squeaking. I picked up my car from them afterhours and my car squeaking and squealed more than when I dropped it off! I decided to drive an hr away to Rick Case Hyundai and my experience from beginning to end was AWESOME! Drew was very welcoming, friendly and understanding. The other staff and techs were very personable and didn’t mind taking the time to explain what was going on with my car and demonstrate what was causing the squeaking. I was surprised when they said its my brake pads because everyone else said they were not the issue. I became more hesitant when the Rick Case crew gave me the price quote for replacement brake pads and resurfacing of my rotors. Drew and the team were confident and knowledgeable and I went for it! From the moment I got back in my car to today, my car is driving like a brand new vehicle with no squeaking! I will certainly be making the drive to have my vehicle taken care of by team Rick Case Hyundai! Thank you all for the service and friendly atmosphere. From the Service dept to Customer Relations to Sales, AWESOME! Please don’t change!

I keep coming back because they keep earning my business.

Car and computer email notice recommended I have a service and I also complained about lane detection system which did not work...service not done apparently not needed?? and lane issues took over a week to fix....not impressed

My appointment was handled quickly, car was completed on time and there was no attempt to up charge for unnecessary work

Rita H

I always have a positive experience when servicing my vehicle at Rick Case in Roswell

My Service Manager Andrew always makes me feel special when I am there. Explains everything in detail and recommends the necessary service for my next visit..

I liked working with Doug, fast service

Have been going to Rick Case for almost 4 years now. I have bought two-cars and have had all but one service done there. In all my times going to Rick Case, I have had only one disappointing time which wa a service call that I felt was too long. All the service work more has been great and I have never had an issue with advisors trying to sell me something I did not need. Malcolm, the car salesman has always kept in touch with me after each service to address any issues I might of have. I truly think this is a dealership that cares about its customers. I live more than an hour from the dealership and continue to travel to them for my service and need because of how well they take care of me.

The service Department is fantastic. Andrew Steadman is a helpful, personal and knowledgeable person. There is no one better.
Also, the young man in the service Tade was most helpful. Hopefully he will be able to help me with my Sonata on my next visit.