Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

2564 Reviews

ReScore Reviews™ (35)

ReScore
Overall Rating 3.2285743/5Overall Rating 3.2285743/5Overall Rating 3.2285743/5rating 3.2285743rating 3.2285743
Original
Overall Rating 1.91429/5rating 1.91429rating 1.91429rating 1.91429rating 1.91429
92% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


DB
Deborah B.
Marietta, GA
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2019 Category: Service
Your service department is friendly and efficient. Andrew in service is always helpful and my service is usually completed in a timely manner.
I have never had bad service at this dealership.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/25/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

LP
Lauren P.
Alpharetta, GA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2019 Category: Service
Pleasant, efficient service experience
For the last three years, since I purchased my car, I’ve had my Elantra serviced at RC. I’ve specifically seen Ian, a service advisor, the last few visits. He makes the whole process much more pleasant. My wait time is minimal, and I never feel like anyone is trying to take advantage of my limited car knowledge, like in the past with other dealerships. The waiting area is clean and comfortable and everyone is friendly and professional.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/25/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Evans, GA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Friendly service people
Service personnel are courteous and do not try to sell services not needed. If something is optional, you are so advised.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/25/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

WP
William P.
Roswell, GA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Replace two tires
fair price and was completed timely
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/25/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

MD
Mohanlal D.
Alpharetta, GA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Fix Tire leak
I went there without an appointment but service guy took me in right away and fixed my tire soon. Excellent waiting area and very pleasant and courteous service people. Thanks
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/21/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Woodstock, GA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Customer Service at its Best!
Ian is wonderful! Although I was there for a routine oil change, he took the time to inquire about other potential issues. As a matter of fact, he informed me that my car required a software update. He took care of everything, all the while treating me kindly and with respect. I would definitely recommend Rick Case Roswell for car buying and service needs.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/21/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Atlanta, GA
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Hyundai Santa Fe
Rick Case has been servicing my car since we purchased it. They have maintained it and always stood by their work. On this last visit, they repaired the axels on our car and were able to get the work covered by the factory powertrain warranty. It was awesome. When I am in the market for another car, Rick Case Hyundai is where I will buy it and continue to have it serviced.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/19/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JG
John G.
Alpharetta, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Engine Replacement
Made the issue as painless as possible. Andrew Steadham always does a great job for us
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/19/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Canton, GA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Highly recommend!!
Rick Case Hyundai always provides great service. If I could give them a higher rating, I would!!!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/18/2019

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

SJ
Stacy J.
Woodstock, GA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
Easy and fast service!
Always easy to schedule and very quick and reliable service!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/18/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

PR
Pamela R.
Cumming, GA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
My car
Friendly and professional staff. Good service.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/18/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Alpharetta, GA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Service
Service dept was top notch. Very helpful explaining my warranty and making me feel good about the process. Work was done in a day and they pointed out a tail light out upon pickup. We asked if its covered under the warranty, boom. Light fixed an hour later. Now I'm running good, feeling new.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/18/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

RS
Robert S.
Woodstock, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Great Service!
Andrew and Ian always provide great service . . . even when Rick and Rita aren't watching!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/18/2019

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Alpharetta, GA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Very efficient.
The service at Rick Case Hyundai the most recent visit was great. They were all very professional and efficient.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/18/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

RJ
Roland J.
Sugar Hill, GA
2008 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Delivered as promised and quoted.
Honest with great staff.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/18/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Marietta, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Good Service
Service was faster than anticipated.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/15/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

MY
Murali Y.
Cumming, GA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Transparent/ Quick / Friendly
Very transparent about problem and repairs.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/15/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Canton, GA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Huge congratulations to ya
rock on cube!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/15/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

FG
Freddie G.
Alpharetta, GA
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Thanks
Great sevice and thanks for always treating me right.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/14/2019

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Cumming, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Great Service !
Great Service !
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/12/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com