Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

2576 Reviews

ReScore Reviews™ (35)

ReScore
Overall Rating 3.2285743/5Overall Rating 3.2285743/5Overall Rating 3.2285743/5rating 3.2285743rating 3.2285743
Original
Overall Rating 1.91429/5rating 1.91429rating 1.91429rating 1.91429rating 1.91429
92% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


Verified Customer
Canton, GA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Highly recommend!!
Rick Case Hyundai always provides great service. If I could give them a higher rating, I would!!!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/18/2019

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

SJ
Stacy J.
Woodstock, GA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
Easy and fast service!
Always easy to schedule and very quick and reliable service!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/18/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

PR
Pamela R.
Cumming, GA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
My car
Friendly and professional staff. Good service.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/18/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Alpharetta, GA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Service
Service dept was top notch. Very helpful explaining my warranty and making me feel good about the process. Work was done in a day and they pointed out a tail light out upon pickup. We asked if its covered under the warranty, boom. Light fixed an hour later. Now I'm running good, feeling new.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/18/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

RS
Robert S.
Woodstock, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Great Service!
Andrew and Ian always provide great service . . . even when Rick and Rita aren't watching!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/18/2019

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Alpharetta, GA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Very efficient.
The service at Rick Case Hyundai the most recent visit was great. They were all very professional and efficient.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/18/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

RJ
Roland J.
Sugar Hill, GA
2008 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Delivered as promised and quoted.
Honest with great staff.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/18/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Marietta, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Good Service
Service was faster than anticipated.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/15/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

MY
Murali Y.
Cumming, GA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Transparent/ Quick / Friendly
Very transparent about problem and repairs.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/15/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Canton, GA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Huge congratulations to ya
rock on cube!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/15/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

FG
Freddie G.
Alpharetta, GA
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Thanks
Great sevice and thanks for always treating me right.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/14/2019

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Cumming, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Great Service !
Great Service !
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/12/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

MA
Michelle A.
Dallas, GA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Super Friendly and SUPER FAST service!!
I recently went to Rick Case Hyundai in Roswell for my first service appointment on my new Hyundai. It was just a simple oil change and all-point inspection. I easily made an appointment with Andrew on the phone and they were ready for me as soon as I arrived. I think the entire time I was there was only 20 minutes!! I couldn't believe it. It was an awesome experience and that is the only place I will have my new Kona serviced.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/12/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

RD
Robert D.
Atlanta, GA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019
Great service! Again
Had my Sonota in for the second time this week, once to diagnose and order parts, then again to repair. Both times work was performed under the time estimate Steve Payne promised. Thanks Steve, you rock!

Verified Customer
Dunwoody, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
As always
Great work, great service, just like last time.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/12/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Cumming, GA
2006 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Five Star Service
Always impressed with the excellent service at Rick Case Hyundai. You are personally greeted and met with technicians who are knowledgeable and professional. I could not ask for better!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/12/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JH
James H.
Roswell, GA
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Andrew Steadman great to work with
My AC had stopped working, something was wrong with the phones and couldn't get to service dept. and as a result I walked into the service area somewhat grumpy. Andrew was the first to recognize me as a customer and thru his personality and his professionalism soothed my cooled my disposition and addressed my problem in a way that gave me complete confidence that it would be fixed not only correctly but in a reasonable amount of time. I walked out with a smile on my face even though my car had a broken part.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/12/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

MD
Mary D.
Atlanta, GA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2019 Category: Service
Andrew in the service center
The Engine in my car had to be replaced by Hyundai ; I have to let you know that Andrew was excellent in keeping me informed. As a Senior Adult I also appreciate his kindness in cpkaining everything to me !!! He really took extra time for me .
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/11/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

CR
Conchita R.
Marietta, GA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Routine service
The staff are courteous and efficient .
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/08/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

VO
Victor O.
Marietta, GA
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Oil Change
It is always a positive experience at Rick Case Hyundai Roswell. The staff is consistently eager to help and to provide a pleasant stay.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/08/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com