Riley & Sons Auto Care


Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

568 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8
Original
Overall Rating 2.4/5Overall Rating 2.4/5rating 2.4rating 2.4rating 2.4
99% Would Recommend
Latest Review 6 days ago
William P. on 11/15/2017
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William said his son works at this business. He got a free oil change and it was veterans day.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 11/11/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Jessica D. on 11/15/2017
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Jessica said this business was accommodating and they did a good job.
Vehicle: Buick Century
Category: Service
Service Date: 11/09/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Melissa C. on 11/14/2017
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Spoke with Michael. He said he's very happy with what the staff did. He was told what was wrong and he trusts them. They fixed it.
Vehicle: Chevrolet Cavalier
Category: Service
Service Date: 11/08/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
Jon V. on 11/14/2017
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Jon said they are always able to accommodate him.
Vehicle: Saturn VUE
Category: Service
Service Date: 10/06/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
Tony R. on 11/03/2017
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Spoke with Tony's wife. She said she has used this in the past. She was happy with the service.
Vehicle: Ford F-150
Category: Service
Service Date: 11/01/2017
Review Created: 11/03/2017
This review was collected via phone interview by Customer Research Inc.
Scott S. on 11/02/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Scott said their estimates were way to high and they tried to overcharge him $1,000 dollars.
Vehicle: Dodge Pickup
Category: Service
Service Date: 10/31/2017
Review Created: 11/02/2017
This review was collected via phone interview by Customer Research Inc.
Dave D. at Riley & Sons Auto Care responded on 11/06/2017

First, I wanted to apologize for any mis-communication or any inconvenience that you may have had on this experience.  I assure you, we take our customer service very seriously and we want to make sure all of our customers are very satisfied. When I investigated your situation I was glad to here that we did not charge you for any of the diagnostic's or any other charges for us to look at your vehicle. I know you had brought your vehicle in for us to look at it for a coolant leak, but unfortunately by diagnosing your vehicle throughly we found a major leak at the radiator, leaks at the water pump, and the front cover and other additional items that needed to be addressed also. Again, I wanted to apologize for any inconvenience or mis-communication you may have had.
Dylan W. on 10/31/2017
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Spoke with Darlene. She said the business provides fine service. Her one concern is they did not give her a discount on the diagnostics. She said other businesses she has been to have given her discounts if they do they work.
Vehicle: Buick Regal
Category: Service
Service Date: 10/27/2017
Review Created: 10/31/2017
This review was collected via phone interview by Customer Research Inc.
Drew A. on 10/30/2017
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Drew said this business did a very good job.
Category: Service
Service Date: 10/26/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
Roger J. on 10/26/2017
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Roger said they did the best work.
Vehicle: Chevrolet HHR
Category: Service
Service Date: 10/13/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
James D. on 10/26/2017
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James said he has traded services with this business for over 20 years. The staff always gives great customer service.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 10/20/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
Jeff V. on 10/20/2017
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"Great service, good people and prices. "
Fixed my truck in a short period of time.
Vehicle: Chevrolet Silverado 1500
Service Date: 10/18/2017
Review Created: 10/20/2017 03:03 AM
Bruce A. on 10/17/2017
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"Simply the Best"
What makes this place the best? Your vehicle gets serviced or fixed; you're not satisfied they'll take care of it. The service manager Jeff truly cares and is knowledgeable and courteous. I love this place!
Vehicle: Kia Sportage
Service Date: 10/16/2017
Review Created: 10/17/2017 08:29 AM
Craig S. on 10/16/2017
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Craig said the business was very prompt and nice. It was a good experience.
Vehicle: Pontiac Torrent
Category: Service
Service Date: 10/06/2017
Review Created: 10/16/2017
This review was collected via phone interview by Customer Research Inc.
Dave D. on 10/11/2017
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"Awesome Service and Trun around time"
The staff at Riley's always do a great job, friendly, trustworthy, and quick service. I would never take my car anywhere else. I have been dealing with the Riley company for over 30 years!
Vehicle: Ford Pickup
Service Date: 10/10/2017
Review Created: 10/11/2017 03:28 AM
Taylor W. on 10/10/2017
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"Quick appointmentment"
Very good service very nice people and very fair pricing.
Vehicle: MINI Cooper Hardtop
Service Date: 10/09/2017
Review Created: 10/10/2017 05:05 AM
Lorin F. on 09/30/2017
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Lorin said they did a good job. They were really nice. His vehicle is fixed.
Vehicle: Chrysler 300
Category: Service
Service Date: 09/29/2017
Review Created: 09/30/2017
This review was collected via phone interview by Customer Research Inc.
Eric G. on 09/28/2017
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Eric said the business did a good job.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 09/22/2017
Review Created: 09/28/2017
This review was collected via phone interview by Customer Research Inc.
Ken S. on 09/19/2017
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Ken said the staff did a really good job and it was done well. It was done quickly.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 09/15/2017
Review Created: 09/19/2017
This review was collected via phone interview by Customer Research Inc.
Gary B. on 09/18/2017
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Gary said he has never been dissatisfied. He has no complaints. The vehicle drives fine. He does not see why the work would not last.
Vehicle: Buick Lucerne
Category: Service
Service Date: 09/14/2017
Review Created: 09/18/2017
This review was collected via phone interview by Customer Research Inc.
Jeff P. on 09/16/2017
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"Awesome work done"
Skilled technicians that produce awesome results with the work they do on on my vehicle!!!
Vehicle: Audi A6
Service Date: 09/14/2017
Review Created: 09/16/2017 05:21 AM
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