Reviews
DJ
Dan J.
New Castle, IN
Jeep Cherokee
Verified
Dan said the service was performed quickly.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Dave D.
Anderson, IN
Ford Pickup
Verified
The Best Ever
The staff at a Riley’s is the best ever! They always give me quick service and awesome service. Th entire staff is always helpful and polite. I would never think of taking my car anywhere else.
Recommended
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Tanny T.
Pendleton, IN
Chevrolet HHR
Verified
Tanny said they were very good with work and how they worked and how efficient they were.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Becky P.
Pendleton, IN
Honda Civic Cpe
Verified
Spoke with Adam. He said the service was done quickly. The work was affordable.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Jeff D.
Markleville, IN
Toyota Corolla
Verified
Spoke with Jeff's wife. She said the first time she took her vehicle into the business they charged her $400 to replace the water pump. A few months later the vehicle started having the same problem, so she took the vehicle back. They told her it would be another $300 to replace the faulty part. As soon as she drove her vehicle all the service lights on the dashboard came up. She took it back again, and they told her that they would need to take off or replace the head gasket and that would cost around $1,400. She took her vehicle to another vehicle and they were able to fix the problem. She would not recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
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Kevin A.
Greenfield, IN
Chevrolet Silverado 1500
Verified
Kevin said the employees were nice, courteous and took care of his vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Justin K.
Herndon, KY
Ford Escape
Verified
Justin said they had a quick response time and got the issue fixed.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Donald M.
Pendleton, IN
Ford Escape
Verified
Donald said that the place is great, the staff is cordial and the work was done well. Aside from the super job itself, he was shocked to be given a bill for double the original estimate amount without an authorization from him.
Recommended
This review was collected via phone interview by Customer Research Inc.
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David H.
Pendleton, IN
Chevrolet Cobalt
Verified
David said everything was done correctly, on time, and the price was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
Jeff P. from Riley & Sons Auto Care responded on 08/24/2018
David,
Thank you for the Great Review if there is anything else we can do for you let us know.
Jeff@ Riley and Sons Auto Care
PB
Paul B.
Pendleton, IN
Ford Escape
Verified
Paul said the staff at the business were nice, but they changed the price on him 3 times and he ended up paying a higher price than he was originally quoted. He could of had the work done for less at another facility.
This review was collected via phone interview by Customer Research Inc.
Jeff P. from Riley & Sons Auto Care responded on 08/24/2018
Paul we are sorry that you had an issue with your visit this time, we always want our customer's satisfied, and after looking into your concern,was able to determine what was the issue and we have worked at resolving that issue and rest assure this has been resolved. Thank you for taking the time to take the survey which helps us improve customer satisfaction.
Jeff @ Riley and Sons Auto Care
DJ
Dennis J.
Pendleton, IN
Mercury Grand Marquis
Verified
Dennis said he would recommend this business for service,
Recommended
This review was collected via phone interview by Customer Research Inc.
Jeff P. from Riley & Sons Auto Care responded on 08/24/2018
Dennis,
Thank you for the Great Review and Recommendations, Have a Great day!!!
Jeff @ Riley and Sons Auto Care
GP
Gary P.
Pendleton, IN
GMC Sierra 3500 Classic
Verified
Gary said the service was great. The service price was a little high.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Sati B.
Terre Haute, IN
Chevrolet Silverado SS
Verified
Sati said the business was able to take care of his vehicle and it might have been a little pricey, but the work got done.
Recommended
This review was collected via phone interview by Customer Research Inc.
Jeff P. from Riley & Sons Auto Care responded on 08/24/2018
Sati,
Thank you for the Great Review
Jeff @ Riley and Sons Auto Care
RK
Robert K.
Pendleton, IN
Jeep Liberty
Verified
Robert said the service at this business was excellent. The staff really got the job done.
Recommended
This review was collected via phone interview by Customer Research Inc.
AW
Augdan W.
Anderson, IN
Ford F-150
Verified
Augdan said all of his questions were answered and everything turned out fine.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Shawn M.
Indianapolis, IN
Chevrolet Silverado SS
Verified
Shawn said he dropped off 2 vehicles. They were both in for minor issues The business' staff worked with him on pick up and drop off. They were pretty speedy. They were able to align one vehicle and diagnosed the other as to why it was draining the battery, and as to the engine issues.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Tina C.
Pendleton, IN
Toyota Camry
Verified
Tina said the staff was quick, efficient, and provided rides for her.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Sarah L.
Pendleton, IN
Honda CR-V
Verified
Sarah said Jeff and the staff did great work. They kept her up to date by calling her, and were able to work with her on the price of the service she received.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Robert A.
Yorktown, IN
Chevrolet Tahoe
Verified
Robert said it was a quick turn around.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Lindell B.
IN
Chrysler Town & Country
Verified
Lindell said that the facility completed all the work he asked of them, the friendly staff provided good communication and he is very pleased.
Recommended
This review was collected via phone interview by Customer Research Inc.