Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83
4.8

( 769 Reviews )

ReScore Reviews™ (5)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8
Original
Overall Rating 2.4/5Overall Rating 2.4/5rating 2.4rating 2.4rating 2.4
98% Would Recommend
Latest Review 3 days ago

Reviews


BT
Bailie T.
Anderson, IN
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
Bailie said the service was efficient and the staff kept her up to date with regards to the repair process.
This review was collected via phone interview by Customer Research Inc.

KJ
Kenneth J.
Anderson, IN
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2019
My mechanic
I Trust them with my baby blue...always helpful and secure! Thank you sooo much...

DD
Dave D.
Anderson, IN
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019
Just an Amazing Company
Riley & Sons has done work for me for years and they never disappoint. Jeff always explains everything in detail and answers my questions and always does great work! I would never go anywhere else.

TB
Tory B.
Anderson, IN
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Tory said the service was good. He said the staff went out of their way to do a good job.
This review was collected via phone interview by Customer Research Inc.

BH
Becky H.
Knightstown, IN
Dodge Caliber
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Becky said that the place provided her with spectacular service.
This review was collected via phone interview by Customer Research Inc.

CW
Charles W.
Anderson, IN
Pontiac G6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2019
Honesty
Jeff is always straight forward with the repairs needed and gives me sound advise on what should be done. Jeff always takes the time to explain the repairs and the total cost for my vehicles.

Verified Customer
Pendleton, IN
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2019
Repairs done right the first time
Riley and Sons diagnosed my problem quickly. I was given the option of using GM parts or others. Once I made the decision and the parts came in, my truck was fixed quickly and now it drives like new again.

JM
Jim M.
Pendleton, IN
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2019 Category: Service
Jim said the technicians did a good job.
This review was collected via phone interview by Customer Research Inc.

PC
Phyllis C.
Middletown, IN
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2019 Category: Service
Spoke with Chris. He said the staff always does a good job.
This review was collected via phone interview by Customer Research Inc.

BW
Bruce W.
Pendleton, IN
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2019
Great customer service
I like the way Jeff explains what is wrong with the car and anything down the road that might need attention as well. They also offer a shuttle that makes it so much easier.

CE
Carol E.
Anderson, IN
Kia Sportage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2019
Quality service
Good prices, great mechanics

DM
Doug M.
Pendleton, IN
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2019 Category: Service
Doug said all the services have been excellent, there is value in their service. The employees are very prompt and friendly. He is very happy and has no complaints.
This review was collected via phone interview by Customer Research Inc.

CE
Carol E.
Anderson, IN
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019
Quick service
Friendly, honest staff that keep my car running well at reasonable prices

GJ
Greg J.
Lapel, IN
Chevrolet Uplander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2019
I trust Jeff
There's Not many shops you can go too that won't nickle and dime you to death . Jeff will tell you if it can wait or you better fix it now . I trust what he says.

BJ
Behije J.
Ingalls, IN
Mazda Mazda6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019
Friendly and knowledgeable employees!
I am getting help Riley&Son more than 10 years.I know that my car is at good hands.Also I know that they never charge from me more money that whatever it has to be.
At my last visit I got help from Jeff.He is friendly and very knowledgeable.
Thank you very much for your great service!

WB
william b.
Shirley, IN
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/27/2019
alignment
drove 2,700 miles in about 3-4 months on alignment and ate both front tires. Their response is i hit a chuck hole when in fact i did not. took it to another place and they said the tow was not touched.Anyway when confronted them he was shity and told me to leave. their 97 dollar alignment cost me 293.00 else where for 2 tires and another alignment ......WILL NEVER RETURN
God Bless ya
Dave D. from Riley & Sons Auto Care responded on 08/28/2019

William, I am sorry you left unsatisfied.  As you know when we do an aligment we print the results of that alignment out and put it in your file.  I have reviewed that alignment sheet from the aligment we provided for you.  The alignment sheet shows me what your settings were before and after the alignment.  The sheets demonstrates clealry that when your vehicle left our facility that is was in alignment.  If the aligment had been off to the extent that it is there is no doubt it would not have taken four months to indentify there was a problem.  I am sorry, but more than likely someone has hit a curb or chuckhole with your vehicle.


Verified Customer
Anderson, IN
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2019
Incredible
Always great service, the staff always looks out for me in regards to my vehicles.

HR
Harvey R.
Anderson, IN
Chevrolet Blazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2019 Category: Service
Harvey said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

CE
Carol E.
Anderson, IN
Kia Sportage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019
Quality service, honest answers
It is important to have a quality shop with good mechanics that you can trust. Riley & Sons treats us well, is honest about what needs fixed, and works hard to complete our vehicle’s service in a timely manner.

TF
Todd F.
Indiana
Saturn Aura
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
Todd said Jeff really took care of them and did all he could with service and pricing. Todd really appreciates the good job he did.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 769 in total