Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

664 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8
Original
Overall Rating 2.4/5Overall Rating 2.4/5rating 2.4rating 2.4rating 2.4
98% Would Recommend
Latest Review 2 days ago

Reviews


DJ
Dan J.
New Castle, IN
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Dan said the service was performed quickly.
This review was collected via phone interview by Customer Research Inc.

DD
Dave D.
Anderson, IN
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018
The Best Ever
The staff at a Riley’s is the best ever! They always give me quick service and awesome service. Th entire staff is always helpful and polite. I would never think of taking my car anywhere else.

TT
Tanny T.
Pendleton, IN
Chevrolet HHR
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018 Category: Service
Tanny said they were very good with work and how they worked and how efficient they were.
This review was collected via phone interview by Customer Research Inc.

BP
Becky P.
Pendleton, IN
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018 Category: Service
Spoke with Adam. He said the service was done quickly. The work was affordable.
This review was collected via phone interview by Customer Research Inc.

JD
Jeff D.
Markleville, IN
Toyota Corolla
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/23/2018 Category: Service
Spoke with Jeff's wife. She said the first time she took her vehicle into the business they charged her $400 to replace the water pump. A few months later the vehicle started having the same problem, so she took the vehicle back. They told her it would be another $300 to replace the faulty part. As soon as she drove her vehicle all the service lights on the dashboard came up. She took it back again, and they told her that they would need to take off or replace the head gasket and that would cost around $1,400. She took her vehicle to another vehicle and they were able to fix the problem. She would not recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

KA
Kevin A.
Greenfield, IN
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Kevin said the employees were nice, courteous and took care of his vehicle.
This review was collected via phone interview by Customer Research Inc.

JK
Justin K.
Herndon, KY
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Justin said they had a quick response time and got the issue fixed.
This review was collected via phone interview by Customer Research Inc.

DM
Donald M.
Pendleton, IN
Ford Escape
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2018 Category: Service
Donald said that the place is great, the staff is cordial and the work was done well. Aside from the super job itself, he was shocked to be given a bill for double the original estimate amount without an authorization from him.
This review was collected via phone interview by Customer Research Inc.

DH
David H.
Pendleton, IN
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
David said everything was done correctly, on time, and the price was good.
This review was collected via phone interview by Customer Research Inc.
Jeff P. from Riley & Sons Auto Care responded on 08/24/2018

David,
 Thank you for the Great Review if there is anything else we can do for you let us know.
Jeff@ Riley and Sons Auto Care


PB
Paul B.
Pendleton, IN
Ford Escape
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/09/2018 Category: Service
Paul said the staff at the business were nice, but they changed the price on him 3 times and he ended up paying a higher price than he was originally quoted. He could of had the work done for less at another facility.
This review was collected via phone interview by Customer Research Inc.
Jeff P. from Riley & Sons Auto Care responded on 08/24/2018

Paul we are sorry that you had an issue with your visit this time, we always want our customer's satisfied, and after looking into your concern,was able to determine what was the issue and we have worked at resolving that issue and rest assure this has been resolved. Thank you for taking the time to take the survey which helps us improve customer satisfaction.
Jeff @ Riley and Sons Auto Care


DJ
Dennis J.
Pendleton, IN
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Dennis said he would recommend this business for service,
This review was collected via phone interview by Customer Research Inc.
Jeff P. from Riley & Sons Auto Care responded on 08/24/2018

Dennis,
 Thank you for the Great Review and Recommendations, Have a Great day!!!
Jeff @ Riley and Sons Auto Care


GP
Gary P.
Pendleton, IN
GMC Sierra 3500 Classic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Gary said the service was great. The service price was a little high.
This review was collected via phone interview by Customer Research Inc.

SB
Sati B.
Terre Haute, IN
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Sati said the business was able to take care of his vehicle and it might have been a little pricey, but the work got done.
This review was collected via phone interview by Customer Research Inc.
Jeff P. from Riley & Sons Auto Care responded on 08/24/2018

Sati,
 Thank you for the Great Review 
Jeff @ Riley and Sons Auto Care


RK
Robert K.
Pendleton, IN
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Robert said the service at this business was excellent. The staff really got the job done.
This review was collected via phone interview by Customer Research Inc.

AW
Augdan W.
Anderson, IN
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Augdan said all of his questions were answered and everything turned out fine.
This review was collected via phone interview by Customer Research Inc.

SM
Shawn M.
Indianapolis, IN
Chevrolet Silverado SS
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2018 Category: Service
Shawn said he dropped off 2 vehicles. They were both in for minor issues The business' staff worked with him on pick up and drop off. They were pretty speedy. They were able to align one vehicle and diagnosed the other as to why it was draining the battery, and as to the engine issues.
This review was collected via phone interview by Customer Research Inc.

TC
Tina C.
Pendleton, IN
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Tina said the staff was quick, efficient, and provided rides for her.
This review was collected via phone interview by Customer Research Inc.

SL
Sarah L.
Pendleton, IN
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Sarah said Jeff and the staff did great work. They kept her up to date by calling her, and were able to work with her on the price of the service she received.
This review was collected via phone interview by Customer Research Inc.

RA
Robert A.
Yorktown, IN
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Robert said it was a quick turn around.
This review was collected via phone interview by Customer Research Inc.

LB
Lindell B.
IN
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Lindell said that the facility completed all the work he asked of them, the friendly staff provided good communication and he is very pleased.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 664 in total