Reviews
BT
Bailie T.
Anderson, IN
Chevrolet Malibu
Verified Customer
Bailie said the service was efficient and the staff kept her up to date with regards to the repair process.
Recommended
This review was collected via phone interview by Customer Research Inc.
KJ
Kenneth J.
Anderson, IN
Chrysler PT Cruiser
Verified Customer
My mechanic
I Trust them with my baby blue...always helpful and secure! Thank you sooo much...
Recommended
DD
Dave D.
Anderson, IN
Chevrolet Traverse
Verified Customer
Just an Amazing Company
Riley & Sons has done work for me for years and they never disappoint. Jeff always explains everything in detail and answers my questions and always does great work! I would never go anywhere else.
Recommended
TB
Tory B.
Anderson, IN
Honda Odyssey
Verified Customer
Tory said the service was good. He said the staff went out of their way to do a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
BH
Becky H.
Knightstown, IN
Dodge Caliber
Verified Customer
Becky said that the place provided her with spectacular service.
Recommended
This review was collected via phone interview by Customer Research Inc.
CW
Charles W.
Anderson, IN
Pontiac G6
Verified Customer
Honesty
Jeff is always straight forward with the repairs needed and gives me sound advise on what should be done. Jeff always takes the time to explain the repairs and the total cost for my vehicles.
Recommended
Verified Customer
Pendleton, IN
Chevrolet Silverado 1500
Verified Customer
Repairs done right the first time
Riley and Sons diagnosed my problem quickly. I was given the option of using GM parts or others. Once I made the decision and the parts came in, my truck was fixed quickly and now it drives like new again.
Recommended
JM
Jim M.
Pendleton, IN
Ford F-150
Verified Customer
Jim said the technicians did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
PC
Phyllis C.
Middletown, IN
Chevrolet Traverse
Verified Customer
Spoke with Chris. He said the staff always does a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
BW
Bruce W.
Pendleton, IN
Buick Regal
Verified Customer
Great customer service
I like the way Jeff explains what is wrong with the car and anything down the road that might need attention as well. They also offer a shuttle that makes it so much easier.
Recommended
CE
Carol E.
Anderson, IN
Kia Sportage
Verified Customer
Quality service
Good prices, great mechanics
Recommended
DM
Doug M.
Pendleton, IN
Chevrolet Silverado 1500
Verified Customer
Doug said all the services have been excellent, there is value in their service. The employees are very prompt and friendly. He is very happy and has no complaints.
Recommended
This review was collected via phone interview by Customer Research Inc.
CE
Carol E.
Anderson, IN
Kia Soul
Verified Customer
Quick service
Friendly, honest staff that keep my car running well at reasonable prices
Recommended
GJ
Greg J.
Lapel, IN
Chevrolet Uplander
Verified Customer
I trust Jeff
There's Not many shops you can go too that won't nickle and dime you to death . Jeff will tell you if it can wait or you better fix it now . I trust what he says.
Recommended
BJ
Behije J.
Ingalls, IN
Mazda Mazda6
Verified Customer
Friendly and knowledgeable employees!
I am getting help Riley&Son more than 10 years.I know that my car is at good hands.Also I know that they never charge from me more money that whatever it has to be.
At my last visit I got help from Jeff.He is friendly and very knowledgeable.
Thank you very much for your great service!
At my last visit I got help from Jeff.He is friendly and very knowledgeable.
Thank you very much for your great service!
Recommended
WB
william b.
Shirley, IN
alignment
drove 2,700 miles in about 3-4 months on alignment and ate both front tires. Their response is i hit a chuck hole when in fact i did not. took it to another place and they said the tow was not touched.Anyway when confronted them he was shity and told me to leave. their 97 dollar alignment cost me 293.00 else where for 2 tires and another alignment ......WILL NEVER RETURN
God Bless ya
God Bless ya
Dave D. from Riley & Sons Auto Care responded on 08/28/2019
William, I am sorry you left unsatisfied. As you know when we do an aligment we print the results of that alignment out and put it in your file. I have reviewed that alignment sheet from the aligment we provided for you. The alignment sheet shows me what your settings were before and after the alignment. The sheets demonstrates clealry that when your vehicle left our facility that is was in alignment. If the aligment had been off to the extent that it is there is no doubt it would not have taken four months to indentify there was a problem. I am sorry, but more than likely someone has hit a curb or chuckhole with your vehicle.
Verified Customer
Anderson, IN
Ford Pickup
Verified Customer
Incredible
Always great service, the staff always looks out for me in regards to my vehicles.
Recommended
HR
Harvey R.
Anderson, IN
Chevrolet Blazer
Verified Customer
Harvey said he would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
CE
Carol E.
Anderson, IN
Kia Sportage
Verified Customer
Quality service, honest answers
It is important to have a quality shop with good mechanics that you can trust. Riley & Sons treats us well, is honest about what needs fixed, and works hard to complete our vehicle’s service in a timely manner.
Recommended
TF
Todd F.
Indiana
Saturn Aura
Verified Customer
Todd said Jeff really took care of them and did all he could with service and pricing. Todd really appreciates the good job he did.
Recommended
This review was collected via phone interview by Customer Research Inc.