Riley & Sons Auto Care


Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

558 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8
Original
Overall Rating 2.4/5Overall Rating 2.4/5rating 2.4rating 2.4rating 2.4
99% Would Recommend
Latest Review about 4 hours ago
Jeff V. on 10/20/2017
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"Great service, good people and prices. "
Fixed my truck in a short period of time.
Vehicle: Chevrolet Silverado 1500
Service Date: 10/18/2017
Review Created: 10/20/2017 03:03 AM
Bruce A. on 10/17/2017
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"Simply the Best"
What makes this place the best? Your vehicle gets serviced or fixed; you're not satisfied they'll take care of it. The service manager Jeff truly cares and is knowledgeable and courteous. I love this place!
Vehicle: Kia Sportage
Service Date: 10/16/2017
Review Created: 10/17/2017 08:29 AM
Craig S. on 10/16/2017
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Craig said the business was very prompt and nice. It was a good experience.
Vehicle: Pontiac Torrent
Category: Service
Service Date: 10/06/2017
Review Created: 10/16/2017
This review was collected via phone interview by Customer Research Inc.
Dave D. on 10/11/2017
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"Awesome Service and Trun around time"
The staff at Riley's always do a great job, friendly, trustworthy, and quick service. I would never take my car anywhere else. I have been dealing with the Riley company for over 30 years!
Vehicle: Ford Pickup
Service Date: 10/10/2017
Review Created: 10/11/2017 03:28 AM
Taylor W. on 10/10/2017
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"Quick appointmentment"
Very good service very nice people and very fair pricing.
Vehicle: MINI Cooper Hardtop
Service Date: 10/09/2017
Review Created: 10/10/2017 05:05 AM
Lorin F. on 09/30/2017
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Lorin said they did a good job. They were really nice. His vehicle is fixed.
Vehicle: Chrysler 300
Category: Service
Service Date: 09/29/2017
Review Created: 09/30/2017
This review was collected via phone interview by Customer Research Inc.
Eric G. on 09/28/2017
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Eric said the business did a good job.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 09/22/2017
Review Created: 09/28/2017
This review was collected via phone interview by Customer Research Inc.
Ken S. on 09/19/2017
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Ken said the staff did a really good job and it was done well. It was done quickly.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 09/15/2017
Review Created: 09/19/2017
This review was collected via phone interview by Customer Research Inc.
Gary B. on 09/18/2017
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Gary said he has never been dissatisfied. He has no complaints. The vehicle drives fine. He does not see why the work would not last.
Vehicle: Buick Lucerne
Category: Service
Service Date: 09/14/2017
Review Created: 09/18/2017
This review was collected via phone interview by Customer Research Inc.
Jeff P. on 09/16/2017
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"Awesome work done"
Skilled technicians that produce awesome results with the work they do on on my vehicle!!!
Vehicle: Audi A6
Service Date: 09/14/2017
Review Created: 09/16/2017 05:21 AM
Kevin R. on 09/16/2017
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"Expert Service"
Excellent knowledge and great staff.
Vehicle: Chevrolet Silverado SS
Service Date: 09/14/2017
Review Created: 09/16/2017 03:36 AM
David J. on 09/09/2017
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"Honest, friendly, quality work"
I've been a customer since it was Steves. Always good work and honest business practices. Will be a customer for a long time.
Vehicle: Ford Focus
Service Date: 09/07/2017
Review Created: 09/09/2017 10:02 AM
Karen S. ReScore Review on 09/07/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I would return"
I received a call from Riley and Sons about my review to discuss my concerns. They were extremely kind and apologetic. The work they did on my car looks wonderful and the follow through is very much appreciated. I would return and recommend them to my friends and family.
Vehicle: Lincoln MKZ
Service Date: 08/25/2017
Review Created: 09/05/2017 09:15 AM

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"lots of confusion"
I have used this company many times for various cars. In the past the process was usually pretty painless. This time we went through over 6 weeks of confused phone calls about replacing a mirror. I came in to drop my car once after arranging a ride and a car for the day and they opened the part once I got their and it was the wrong mirror. Again after a couple weeks of phone calls that contained incorrect information I dropped the car off again and when I returned to pick it up the amount that was quoted to me went up by $100. While Rick tried to discuss why this all happened with me it was an extremely unpleasant experience. The work came out beautifully and Rick did have my car cleaned for the delay. Despite the inconvenience i still might refer them as the work has always been done well, I would warn anyone i referred to them that they can change the price on the quote and charge more once the project is completed without any notice which makes me very uncomfortable.
Vehicle: Lincoln MKZ
Service Date: 08/25/2017
Review Created: 09/05/2017 09:15 AM
Dave D. at Riley & Sons Auto Care responded on 09/06/2017

Karen,

I want to apologize for all of the inconveniences that you have had with this particular experience. We take our customer service very seriously and we want all of our customers to have a great experience. We should not have taken as long as we did with our communication on the mirror and the discussion should have taken place on the additional cost before we finished the repair. I assure you this is not how we do business. I hope with our discussion that we have gained your confidence in our business again.

Thanks,

Chris

Vicki A. on 09/03/2017
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"Customer"
Efficient, great service, friendly atmosphere
Vehicle: Chevrolet Equinox
Service Date: 09/01/2017
Review Created: 09/03/2017 11:02 AM
Julia C. on 08/30/2017
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Julia said they took care of her vehicle. There is no longer an issue.
Vehicle: Dodge Charger
Category: Service
Service Date: 08/23/2017
Review Created: 08/30/2017
This review was collected via phone interview by Customer Research Inc.
Joe P. on 08/27/2017
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"Great Service"
Will always use Riley in Pendleton. Trustworthy and reliable.
Vehicle: GMC Sierra 1500
Service Date: 08/24/2017
Review Created: 08/27/2017 09:25 AM
Jordan F. ReScore Review on 09/05/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jordan said this business detailed his vehicle for him.
Vehicle: Saturn Sky
Category: Service
Service Date: 08/16/2017
Review Created: 08/23/2017
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Jordan said they did a good job repairing his vehicle but they returned it much dirtier than when he took it in. There was grease on his vehicle.
Vehicle: Saturn Sky
Category: Service
Service Date: 08/16/2017
Review Created: 08/23/2017
This review was collected via phone interview by Customer Research Inc.
Dave D. at Riley & Sons Auto Care responded on 08/28/2017

Jordan

I am glad to hear we did a good job repairing your vehicle. I want to apologize that we got your car dirty in the process of the repair. We do our very best not to distrub our customers contents, or get our customers vehicles dirty in the repair process. I hope with the car detail that we have scheduled for you Wednesday will make up for the inconvenience that you have had.

Thanks,

Chris

Vernon P. on 08/17/2017
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Vernon said he was happy with the good service this business provided. His only concern is that they sometimes take longer than promised when they repair the vehicle.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 08/15/2017
Review Created: 08/17/2017
This review was collected via phone interview by Customer Research Inc.
Kathy L. on 08/16/2017
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"The work you do is great. Friendly. You work hard to please the customer"
I had my air conditioner recharged. I waited for the car and you got it done sooner than you said. Thank you!
Vehicle: Buick Riviera
Service Date: 08/09/2017
Review Created: 08/16/2017 08:48 AM
Charles W. on 08/15/2017
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"Trust worthy"
They always stand behind their quality of work!!!
Vehicle: Honda Accord Cpe
Service Date: 08/10/2017
Review Created: 08/15/2017 12:26 PM
Jeff P. at Riley & Sons Auto Care responded on 08/31/2017

Charles just wanted to say Thank you for the kind words.
Jeff @ Riley and Sons Auto care

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