Roggi's Auto Service

My BMW was brought to Roggi's to repair my radio head unit and temp stat control. The first time Roggi's received my vehicle they replaced the temp stat control and not the radio head unit. When i received my vehicle back i was under the impression that both units were replaced. A few months later the radio head unit caused the center console to malfunction. I brought the car to BMW who diagnosed the vehicle and made me aware that the radio head unit was the reasoning. I then contacted Roggi's who then advised they only replaced the temp stat control and not both parts as advised. I then had it scheduled to have the part replaced it took them over a month successfully replace a darn radio something that should take an hour or two at most. When the finally replaced the unit. They forgot to program it so my navigation would not work. I then had to wait even longer just to have them have to make an appointment to have BMW reprogram my vehicles software in order to get my navigation up and running. I was less than impressed by the service that i received and felt that they dragged their feet on this repair even though i held the upmost patience with them. I honestly wish i would have gone to BMW directly in the first place.

This was the last vehicle of the day on Tuesday, January 10th. I noticed, Sunday, yesterday that a puddle of oil formed under the Sportage. I checked the oil pan drain plug. It was only finger tightened. I took out my socket and wrench and secured it.

While in the past, Roggi did a great job of caring for our vehicle, this time we spent $60.00 and the issue was not resolved. They offered to have us return but who has the time for repeat visits? We went to another shop and got the issues resolved in less than 1 hour and at NO COST.

Sean said it took a while to have his vehicle ready. It took a week and a half to have his tire fixed. He is happy about the service and can't be mad at the time because they never promised him a date and the vehicle came in from being towed.

Very professional team of very qualified mechanics, they take their time to explain the issue and what will be done to fix it. Also they stand behind their work .

read the title.

Roggi's performed work on my car that turned out to involve more than what was expected. They kept me informed of their progress and didn't return the car until everything was running correctly.

Great service as always! However, i called around 1:30 and left a message to determine if my car was ready for pick up. Two hours later, no call back so I called, got mark who said, sure it's ready. Not sure if I would have been able to retrieve my car on time before close if I had not called again and got a live person. Also never received an advance estimate.

Hi Roggi's crew, my check engine light''a back on despite the 2 solenoid and wiring harness replacement. will be back in this week.

Some confusion by check-in person at beginning. Needed more organized communication. I approved the work to be done but after time passed with no contact I called back and the check-in person said I hadn't approved the work and I don't know where she got that information. Called previous day & had to leave my number for a call-back that never happened. After that service was excellent and the job was performed well with good communication. Appreciated some "above and beyond" work in cleaning out car and addressing mice problem. Pleasant staff. Roggi's has a very good reputation and, to me, deserve it.

was also helpful i didn't have a ride home from dropping off my car,and he also pick me up to pick up my car.so i would like to thanks to all for being so kind to me ,thanks again ,Juanita johnson

Great quality work and only repair what needs to be done.

It took 2 days. Then my hubby pick it up and it still was not fixed. But he brought it back and now it works fine
Merci. Too expensive though !!!

My husband's BMW x5 was well taken care of, but it is always sooooo expensive to fix - that car has cost him $10,000.00 so far, and he only had it for 2 years !!!
so he is not bringing it for repair for the oil like he told you he would - hell call you
thank you Laura

I will be going back - it is better than the dealer, and I love to help a family business !!