Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

291 Reviews

100% Would Recommend
Latest Review 4 days ago

Reviews


BK
Brent K.
Virginia
Subaru Outback
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Brent said the mechanic is always consistent and he does good work.
This review was collected via phone interview by Customer Research Inc.

FG
Frank G.
Mechanicsville, VA
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Spoke with Frank's wife. She said the staff was polite and nice.
This review was collected via phone interview by Customer Research Inc.

SM
Sarah M.
Mechanicsville, VA
Nissan Sentra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Spoke with Sarah's husband. He said the staff were good.
This review was collected via phone interview by Customer Research Inc.

SC
Samantha C.
Richmond, VA
Honda Civic
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Samantha said the staff get what they need to get done really fast.
This review was collected via phone interview by Customer Research Inc.

WO
William O.
Mechanicsville, VA
GMC Sierra 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
William said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

KB
Kendall B.
Mechanicsville, VA
Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Kendall said this business always gets her in whenever she goes for service and they solve the issues with her vehicle.
This review was collected via phone interview by Customer Research Inc.

SC
Steve C.
Mechanicsville, VA
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Steve said they did a good job and he is very pleased. He is getting ready to go back there for another inspection.
This review was collected via phone interview by Customer Research Inc.

DW
Debora W.
Montpelier, VA
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Debra said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

JM
Jill M.
Mechanicsville, VA
Hyundai Tiburon
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/30/2018
Very unhappy with the service
You replaced the clutch in my car and I was very happy. This service I was not. The engine cover is cracked and the emblem bolt cover is gone and the covers around the radiator are missing the pins that held them in place. Also there were grease hand prints on the hood that had to be cleaned off. Not the way you should treat someone’s vehicle. I have pictures to show you. I will attach to a separate email. Jill Mccurry

SJ
Shane J.
Quinton, VA
GMC Yukon XL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018
Inspection
Great guys great survice

MR
Mary R.
Mechanicsville, VA
Honda Ridgeline
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2018
Friendly people and excellent mechanics!!!!
Have taken all of our Honda’s for maintenance work and all work has been excellent !!

AG
Anne-Marie G.
Richmond, VA
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018
Great service took me right away
As above

JH
Joel H.
Richmond, VA
Honda Civic
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018
great service / work / experience!
thanks for the tires guys. changed my daily driving experience and was in and out in a flash. price wound up being below quote too!

IM
Ian M.
Mechanicsville, VA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018
Trust, Undersstanding and Friendliness
Have been having my vehicles maintained at S&M for at least 5 years and although not very happy with the diagnosis of my vehicle's problem or the resultant cost of repair, I have found that the staff has been honest in their diagnosis, understanding concerning my plight and I trust that the repair and diagnosis were done with concern for my safety, while operating my vehicle ,and thoroughness and quality of workmanship. Therefore I am totally satisfied with the resultant cost of repair. I will continue to have my vehicles repaired at S&M.

HP
HT P.
Mechanicsville, VA
Honda Element
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018
Good Times at the Shop
Office staff were spot on, friendly, professional and the office and customer waiting area was clean. And the mechanical staff know their trade.

JR
Jeff R.
Mechanicsville, VA
Honda HR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Jeff said the staff did everything he asked for on time.
This review was collected via phone interview by Customer Research Inc.

PH
Pat H.
Richmond, VA
Chevrolet Chevy Cargo Van
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Pat said everything he's done has been excellent and they do excellent work.
This review was collected via phone interview by Customer Research Inc.

JP
Jeffrey P.
Richmond, VA
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018
Maintenance, maintenance, MAINTENANCE
Can't say it enough times. Take care of your car and it will take care of you. As I drive 2200 miles a week, I have had to leave this up to S&M auto and they have never made me regret it. We have quite a few other cars in our family and they all depend on S&M auto.
Thanks guys!!

KG
Kellie G.
Richmond, VA
Mazda B2300
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018
Excellent and quick
My usual mechanic doesn’t do state inspections and recommend s&m. They were very friendly, quick, and able to fit me in on short notice!

VP
Victoria P.
Mechanicsville, VA
Subaru Outback
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018
Customer Service
Customer Service is excellent!