Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

310 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


CW
Charles W.
Mechanicsville, VA
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Charles said he took his vehicle in, they checked it out and did not find a problem. They showed honesty.
This review was collected via phone interview by Customer Research Inc.

JS
Jean S.
Mechanicsville, VA
Hyundai Santa Fe Sport
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018
Outstanding Customer Service
Prompt service

LR
Leah R.
Mechanicsville, VA
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Leah said they are always very helpful and really knowledgeable.
This review was collected via phone interview by Customer Research Inc.

QC
Quadejah C.
Richmond, VA
Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Quadejah said the service was pretty good and quick.
This review was collected via phone interview by Customer Research Inc.

JR
John R.
Richmond, VA
Chevrolet Astro Cargo Van
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
John said the business has always provided him with an honest cost for services.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Richmond, VA
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018
Awesome service center!
Nick actually listened to what I had to say. That is so rare these days. Service was great. Price was VERY fair. This is my new service center for my car. Don't think I could find any better! Thank you guys!

JW
Jared W.
Richmond, VA
Volkswagen GTI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Jared said the staff was straightforward with him.
This review was collected via phone interview by Customer Research Inc.

SG
Steve G.
Virginia
Ram 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Steve said he really appreciates the advice he was given and he was charged $90 less then he was quoted.
This review was collected via phone interview by Customer Research Inc.

ML
Matthew L.
University Of Richmond, VA
Mazda Mazda6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Matthew said the staff treated him very well.
This review was collected via phone interview by Customer Research Inc.

CE
Courtney E.
Charlottesville, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018
Brakes
I would like to commend S&M Auto and Mike Matthews in particular for excellent service. The S&M group installed a new brake caliper in my vehicle. It turned out that the caliper was faulty from the manufacturer. Mike and his group retrieved my vehicle from Charlottesville and repaired my vehicle on the same day that they were notified of the problem. I would recommend Mike and his group to anyone.

JP
Jeffrey P.
Mechanicsville, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018
Always on time and reasonably priced
My CR-V is my living and everything has to be done in the timeliest of manners or my job cannot be done properly. Never happened yet!!

CD
Christin D.
Richmond, VA
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Christin said the mechanic was very understanding when she could not be there to drop off the vehicle. He also explained the diagnosis in great detail.
This review was collected via phone interview by Customer Research Inc.

SA
Sam A.
Mechanicsville, VA
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Sam said they are friendly, he came in without a appointment, but they got him in and everything was done in about 2 hours. It was great.
This review was collected via phone interview by Customer Research Inc.

MD
Mike D.
Richmond, VA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Mike said he would recommend this business for service
This review was collected via phone interview by Customer Research Inc.

JL
John L.
Mechanicsville, VA
GMC Sierra 3500 Classic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
John said he is very satisfied every time he goes there.
This review was collected via phone interview by Customer Research Inc.

MH
Mike H.
Mechanicsville, VA
Acura TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Mike said that the facility was very helpful, they provided quick service and they are very honest.
This review was collected via phone interview by Customer Research Inc.

AH
Andrew H.
Richmond, VA
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Andrew said this business did quick work that was done right.
This review was collected via phone interview by Customer Research Inc.

EV
Eric V.
Virginia
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Eric said the facility was awesome and they don't over charge him.
This review was collected via phone interview by Customer Research Inc.

BK
Brent K.
Virginia
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Brent said the mechanic is always consistent and he does good work.
This review was collected via phone interview by Customer Research Inc.

FG
Frank G.
Mechanicsville, VA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Spoke with Frank's wife. She said the staff was polite and nice.
This review was collected via phone interview by Customer Research Inc.