Good Afternoon Christina,
I would like to apologize for your experience during your last visit. I will find out what went wrong and get back with you, not that it will change anything at this point. Again, I'm really sorry for your disappointment and frustration. I left a message for you on your phone also. I will call you again next week when I have answers.
On 8/24 van came in for brakes, after brakes were repaired customer called back and said van was overheating, brought van back in, quick visual inspection could not find any problems. Customer called back in october to have van looked at for over heating , found van was 3 quarts low on coolant. Topped off coolant, found multiple coolant leaks. Did not charge for diagnosis. only charge was for coolant we put in van $6.58. Customer did not feel he should pay this so we let it go. I'm sorry you felt misled but the Brake job and cooling system issue have nothing to do with each other. Not sure what was meant by charging for work that wasent done, we just did a brake job.
I also was not particularly please when I had to call to see if my vehicle was ready when they had it all day.