Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

3520 Reviews

ReScore Reviews™ (57)

ReScore
Overall Rating 3.8771898/5Overall Rating 3.8771898/5Overall Rating 3.8771898/5rating 3.8771898rating 3.8771898
Original
Overall Rating 2.33929/5Overall Rating 2.33929/5rating 2.33929rating 2.33929rating 2.33929
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


AB
Arthur B.
Bear, DE
2019 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2019 Category: Service
Oil change
Good timely
STACEY F. from Springfield Hyundai responded on 09/25/2019

Hi Arthur,
Thank you for taking the time to post an awesome review. Thanks for the kind words. We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team


Verified Customer
Chester, PA
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/31/2019 Category: Service
Better service when it comes to recalls
The titles says it all
STACEY F. from Springfield Hyundai responded on 09/03/2019

Thank you for taking the time to post an awesome review. Thanks for the kind words. We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team


JM
John M.
Aston, PA
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/27/2019 Category: Service
Good deal, service needs improvement
Overall I was happy with the deal that got done. Herb and Gardner were both welcoming and helpful.

The process in which it took to sign off on the paperwork seemed unusual. Came in at 9 am, took 45 minutes to sign off on trade in.

After that was done, I sat in sales lobby for 30 min. without so much as a hello from the financial people.

Finally after signing off on the paperwork, I gave the okay to have them finish their dealership inspection since it was not completed. Was told it would take 45 min to an hour. I agreed only because I didn’t want to come back during the week.

I came back an hour later, the car still wasn’t ready. I then sat for another 45 min.

By the time I left the lot it was 1 pm. 4 hours to basically trade my car in and sign off on the paperwork. If the dealership didn’t know I was coming in, I could see why, but knowing that I was coming in it seemed like an inordinate amount of time for that type of transaction.

As I stated, I was happy with the deal, but for the dealership to know that I was coming in and buying a car, I question the personal attention I was given in the purchasing process.
STACEY F. from Springfield Hyundai responded on 08/29/2019

Hi John,
Thank you for taking the time to post an awesome review. Thanks for the kind words. We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team


Verified Customer
Springfield, PA
2015 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/25/2019 Category: Service
Review
n/a
STACEY F. from Springfield Hyundai responded on 08/29/2019

Thank you for taking the time to post an awesome review.  We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team


GF
Gregory F.
Philadelphia, PA
2012 Hyundai Elantra Touring
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2019 Category: Service
got to know a few of the staff.
just waiting for my window switch they have to order.
STACEY F. from Springfield Hyundai responded on 08/29/2019

Hi Gregory,
Thank you for taking the time to post an awesome review. Thanks for the kind words. We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team


LC
Laurie C.
Media, PA
2012 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/19/2019 Category: Service
Customer service people are great.
My battery died. I got a jump start and made it to the dealership. They were great of squeezing me in to fix it on a Saturday. When I paid the bill I was shocked by the price and not in a good way. I was disappointed. The customer people are always great and I give them high ratings. I will still go there for all my car services. Other than this pricing disappointment I have always enjoyed going there.
STACEY F. from Springfield Hyundai responded on 08/22/2019

Hi Laurie,
Thank you for taking the time to post a good review.  We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team


BC
Barry C.
Tinicum Township, PA
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2019 Category: Service
Service was timely, agent was friendly & efficient, waiting room was comfortable.
As soon as I arrived, someone took my car & gave me paperwork. Inside, an agent processed my service right away. The waiting room was clean & comfortable. The wait was not too long.
STACEY F. from Springfield Hyundai responded on 08/16/2019

Hi Barry,
Thank you for taking the time to post an awesome review. Thanks for the kind words. We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team


Verified Customer
Glenolden, PA
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2019 Category: Service
We were treated great. The car was fixed quickly and we got it back within 2 weeks.
Overall experience was very good.
STACEY F. from Springfield Hyundai responded on 08/16/2019

Thank you for taking the time to post an awesome review. Thanks for the kind words. We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team


RB
Roberto B.
Philadelphia, PA
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/12/2019 Category: Service
Good service
Customer service and quality of service were very good. Easy to make an appointment on line. I did not have to wait beyond that time for service.
STACEY F. from Springfield Hyundai responded on 08/16/2019

Hi Roberto,
Thank you for taking the time to post an awesome review. Thanks for the kind words. We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team


Verified Customer
Philadelphia, PA
2016 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/02/2019 Category: Service
good service
Mechanic was very helpful and took additional time to drive around to check for noise and tend to my concerns, very knowledgeable. Costumer service was great as usual. Only reason they didn't receive a 5-star rating for this visit was due to timeliness of service completion, my appointment exceeded the normal estimated time frame and went over an additional hour and half.
STACEY F. from Springfield Hyundai responded on 08/07/2019

Thank you for taking the time to post an awesome review. Thanks for the kind words. We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team


JM
James M.
Narberth, PA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/02/2019 Category: Service
People are courteous
Nice people. Efficient service suffers from antiquated site that needs to be spruced up.
STACEY F. from Springfield Hyundai responded on 07/03/2019

Thank you for taking the time to post an awesome review. We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team


RH
Robert H.
Drexel Hill, PA
2019 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/01/2019 Category: Service
Conscientious technicians
Always take care of my car promptly.
Now, if they could only perform some
MAGIC to get my Sonata to average more than 14.9 miles/ gal.
2019 w/ 4500 miles driven.
STACEY F. from Springfield Hyundai responded on 07/03/2019

Thank you for taking the time to post an awesome review. We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team


DK
Denise K.
Glen Mills, PA
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2019 Category: Service
Courteous Service
Fast and professional service.
STACEY F. from Springfield Hyundai responded on 07/03/2019

Thank you for taking the time to post an awesome review. We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team


JT
Joseph T.
Springfield, PA
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2019 Category: Service
location
very good service person at counter, friendly and knowledgeable. prices a little high
STACEY F. from Springfield Hyundai responded on 06/28/2019

Thank you for taking the time to post an awesome review. We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team


KW
Karen W.
Uppr Chichstr, PA
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2019 Category: Service
Recall
I appreciate that I was in and out in 45 minutes .
STACEY F. from Springfield Hyundai responded on 06/17/2019

Hi Karen
Thank you for taking the time to post an awesome review. We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team


JM
Joseph M.
Aldan, PA
2008 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2019 Category: Service
Waited for 3 hours
Longer than I have ever waited before. Parts not in stock.
STACEY F. from Springfield Hyundai responded on 06/14/2019

Hi Joseph
Thank you for taking the time to post an awesome review. We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team


ML
Michelle L.
Aldan, PA
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2019 Category: Service
Friendly staff
The gentleman preparing the visit was very nice and accommodating.
STACEY F. from Springfield Hyundai responded on 06/11/2019

Hi Michelle
Thank you for taking the time to post an awesome review. We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team


MO
Mary O.
Media, PA
2016 Hyundai Azera
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/10/2019 Category: Service
Customer Waiting Area
The service advisor Christopher Davenp was excellent. The waiting room area is unpleasant, especially the opening and closing of the door to the repair area.

The survey is requiring the "Would you recommend this business to a friend" question to be answered. I checked the no box because I don't make recommendations and not because I think that there was a problem with the service
STACEY F. from Springfield Hyundai responded on 06/11/2019

Hi Mary,
Thank you for taking the time to post an awesome review. We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team


MF
Mike F.
Upper Darby, PA
2015 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2019 Category: Service
Friendly
Friendly atmosphere. Expected faster service time
STACEY F. from Springfield Hyundai responded on 06/08/2019

Thank you for taking the time to post an awesome review. We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team


RB
Rachael B.
Philadelphia, PA
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/27/2019 Category: Service
Good service, waiting area not the nicest
The waiting area appears a little dingy/it is an awkward set up.
STACEY F. from Springfield Hyundai responded on 05/29/2019

Thank you for taking the time to post an awesome review. We truly appreciate your business and look forward to servicing your vehicle at your next visit.

Springfield Hyundai
Management Team