business image

Springfield Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(4,098 Reviews)
71
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
176
Total ReScores
4.6
ReScore Average
71
Net Promoter Score ®

Business Details

About

At Springfield Hyundai, we have an extensive inventory of Hyundai vehicles and our primary concern is the 100% satisfaction of our customers. Springfield Hyundai is one of the premier dealerships in the United States. At Springfield Hyundai, we have an extensive inventory of Hyundai vehicles and our primary concern is the 100% satisfaction of our customers. Springfield Hyundai is one of the premier dealerships in the United States.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(610) 690-4604

Business Hours

Mon
7:30 AM - 8:00 PM
Tue
7:30 AM - 8:00 PM
Wed
7:30 AM - 8:00 PM
Thu
7:30 AM - 8:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Eastern Time (Us & Canada)
754 Baltimore Pike Springfield, PA 19064
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(4,098 Reviews)

LC
gravatar
Loretta C.
Glenolden, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/01/2023
0
Category: Service
Terrible
I have too many words...
FUCKING PEOPLE OVER!

RB
gravatar
Roslyn B.
Philadelphia, PA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/20/2023
0
Category: Service
Rexall 2023
My car was recall for the anti theft. It hasnt been 2 weeks and I started to have issues. First the passenger door wouldn't lock took it for service and they wanted to charge me ,$500 bucks sayiing its time for a new lock for my door. I left because I wasnt paying it and now my car won't start.I called them and they didn't give a shit Car was working fine until the recall..It's all about money there no empathy especially if you're a loyal customer

CS
gravatar
Christi S.
Lansdowne, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/06/2023
0
Category: Service
Would not honor factory recall
For 6 months the service dept and Anthony Falcone ignored and then lied about my attempts to resolve a factory recall on a 2017 Sonata. Upon contacting Hyundai Consumer Affairs, they confirmed the lies by Mr Falcone, fully honored the recall and encouraged me to also file complaints with BBB and on social media. Do NOT deal with service dept at Springfield Hyundai; they are deceitful and only care about “certain” customers.

JV
gravatar
Joseph V.
Upper Darby, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/06/2023
0
Category: Service
Terrible customer service
I will never go back to this dealer so sorry I bought my Elantra their

AT
gravatar
Amber T.
Lansdowne, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/21/2022
1
Category: Service
Engine Problem after I brought it in for recall!
I brought my vehicle in because I received multiple emails that a recall service was due on my vehicle, "my vehicle was running fine." I took my vehicle to Springfield Hyundai for the recall issue and they returned the car back to me, saying that everything was ok; not long after the engine light came on and the vehicle started idling rough. When I reached out to the dealership, the acted like there was no issue, but then they called me back and said that there was an issue and to bring the car back (which we did yesterday)! They are now telling me that they want to do the repairs under warranty!

The other issue I have is that I have two small children (one 7yrs old and one 3 mos) and I told them that I really need my car! This dealership did not arrange for me a rental, but yet I see here in other posts that customers received rental vehicles! Why an I being treated differently? I have an extended warranty!

SJ
gravatar
Sherwynna J.
Wilmington, DE
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/06/2022
0
Category: Service
Horrible
Be prepared for the lies. Purchased my vehicle here. It's still under warranty and they seriously did not want to fix what they said was a normal engine clicking sound. Said it would be 150 dollars for diagnostic. My warranty is 10 yrs or 100,000 miles, which ever comes first. My car has 38,000 miles and it's 6 yrs old. Came here twice for this issue and got the run around. Full of bullshit. They just lost my business. Will never purchase a vehicle from here again or recommend anyone I know.

BM
gravatar
Brian M.
Bryn Mawr, PA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/08/2022
Service Type: Repair
verified customerVerified Customer
6
Category: Service
Car was fixed but the experience could have been better
My cars motor blew out. Might have been due to the existing recall on sonata engines, I don't know - was never told. I had my car towed to the dealership and they got me a rental which was nice. Didn't get many status updates and I had to call to get them each time. I assume they're very busy which is fair. Overall, took two months, which is fine because of supply chain shortages. My cars inspection lapsed while it was at the dealership, they didn't ask if i wanted to have it completed while it was in shop. Seems to be working now that I have it back. Don't think I'll be buying a Hyundai again.
STACEY F. from Springfield Hyundai responded on 04/15/2022 09:28 AM

I am sorry that you did not have a good experience. We strive to make every experience a good one.
Thank you,
Springfield Hyundai
Management Team 


Verified Customer
Philadelphia, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
The service was very fast and efficient very friendly people The best dealership I’ve ever been to
The service was very fast and efficient very friendly people
STACEY F. from Springfield Hyundai responded on 04/07/2022 10:47 AM

Hi, this ia Nancy. Thank you for your feedback!


PS
gravatar
Paige S.
Audubon, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
EXCELLENT SERVICE
OVER ALL GREAT EXPERIENCE. WOULD RETURN & RECOMMEND MY FRIENDS & FAMILY.
STACEY F. from Springfield Hyundai responded on 04/15/2022 09:22 AM

Thanks for the 5 stars.


AW
gravatar
Austin W.
Philadelphia, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service
Great customer service. Fast and easy no problems.
STACEY F. from Springfield Hyundai responded on 04/15/2022 09:20 AM

Thanks for the great review.


AB
gravatar
Arlene B.
Aldan, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
I have been going here since 2012 they have always been friendly, timely and provided excellent service to my Hyundai Azara.gporovided
I purchased my car here in 2012 and they have been servicing it since, they are always friendly, timely courteous and provide excellent service.
STACEY F. from Springfield Hyundai responded on 03/31/2022 04:30 AM

Hi Arlene,
Thanks for taking the time to post your review. We appreciate you and your busienss.
Hope you have a great day.
Springfield Hyundai
Management Team


Verified Customer
Glenolden, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Quick Easy Check in
Had a great experience with Hyundai. I will return
STACEY F. from Springfield Hyundai responded on 03/31/2022 04:26 AM

Thanks for taking the time to post  your review. We appreciate your business and value your time. 
Hope you have a great day.
Springfield Hyundai
Management Team


MB
gravatar
Mae B.
Claymont, DE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service and car care.
Anthony always goes above and beyond to take good care of my car and to provide excellent customer service.
STACEY F. from Springfield Hyundai responded on 03/31/2022 04:25 AM

Hi Mae,
Thanks for taking the time to post  your reveiw. We appreciate you and value your business.
Hope you have a great day.
Springfield Hyundai
Management Team


Verified Customer
Bensalem, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/27/2022
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Awful Service
Worst service ever, no return calls, do not care about their customers. I wouldn’t recommend anyone here. If you value your time do not go here.
STACEY F. from Springfield Hyundai responded on 03/31/2022 04:06 AM

I am sorry you did not have a great experience. The service manager will reach out to you and discuss any issues you may of had. 
Thank  you for your time
Springfield Hyundai 
Management Team


MS
gravatar
Mary S.
Folsom, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
State inspection
Springfield Hyundai has a great service team. Efficient, friendly staff, always willing to help with any issues. Highly recommend!
STACEY F. from Springfield Hyundai responded on 03/22/2022 11:34 AM

Hi Mary,
Thanks for the taking the time to post your review. We appreciate the great review. Hope you have a great day.
Springfield Hyundai
Management Team

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.