Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71
4.7

( 3540 Reviews )

ReScore Reviews™ (59)

ReScore
Overall Rating 3.9152549/5Overall Rating 3.9152549/5Overall Rating 3.9152549/5rating 3.9152549rating 3.9152549
Original
Overall Rating 2.34483/5Overall Rating 2.34483/5rating 2.34483rating 2.34483rating 2.34483
95% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews

Our goal is to provide the most accurate picture of a business's online reputation. To provide the most accurate picture, we use an automated algorithm to help us recommend reviews that are most valuable for visitors to our site. Reviews that are recommended may ultimately become "not recommended" and vice versa based on continued updates and learning from our algorithm. Reviews that are verified through the business point of sale system may post immediately to the recommended reviews section of our site, however, based on the application of our automated algorithm, may become "not recommended".

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Havertown, PA
2016 Hyundai Tucson
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/24/2019 Category: Service
Terrible process when buying out our leased car.
We were given a nearly $1000 service fee for buying our own previously leased car and we're not informed of this cost until we were ready to take home our car.

EC
Elizabeth C.
Newtown Square, PA
2016 Hyundai Tucson
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/03/2018 Category: Service
Terrible Customer Service
Poor communication when scheduling special work appts (tire replacement w/ warranty). Poor customer service. I do not recommend.

DB
David B.
Huntingdon Valley, PA
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/02/2018
Bad Business Practices!
Drove one hour to see a car advertised on USAA Buyer Service being sold by Springfield Hyundai. We were very interested in this car, a 2017 Genesis. There a was an issue that needed resolving but we made it clear we wanted the car and offered to leave a $1,000.00 deposit. The salesman said that the deal had to completed on the spot ($32,000.00) and he could not accept a deposit. We went home, secured financing and forwarded the paperwork to this dealer the same day. This morning the salesman called to say that the car had been sold to another buyer! Very POOR business practices...Beware! read reviews on Yelp, we are not the only people their "money first, morality last" business practices have disappointed.
STACEY F. from Springfield Hyundai responded on 08/02/2018

Sorry that you did not have a great experience. A sales manager will call you to discuss.


YA
Y A.
Bryn Mawr, PA
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/03/2018
Inconsiderate!
Since there was a storm yesterday I called to make sure they were open before showing up for my appointment and they confirmed they were, but when I arrived they were closed. How do you not call your customers with appointments to let them know you are closing for the day?! If they value my time so little they certainly won’t be getting any of my money in the future.
STACEY F. from Springfield Hyundai responded on 03/05/2018

Good morning,
I apologize that you came and we were not here. Unfortunately, I am not sure who you called to confirm but we had no electricity which means no phones so it was not us you called. We would have called if we could have, we are very considerate of our customers. Have a wonderful day.
Stacey Miller
Service Manager


Havertown, PA
2013 Hyundai Elantra
This review violates the SureCritic Review Policy.

Philadelphia, PA
2013 Hyundai Sonata
This review violates the SureCritic Review Policy.

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Eric B.
Wayne, PA
This review violates the SureCritic Review Policy.

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Diana D.
Holmes, PA
2016 Hyundai Accent
This review violates the SureCritic Review Policy.

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Richard F.
Wallingford, PA
2015 Hyundai Genesis
This review violates the SureCritic Review Policy.

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Roger B.
Norwood, PA
2011 Hyundai Elantra To
This review violates the SureCritic Review Policy.

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John D.
Swarthmore, PA
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Mollie W.
Springfield, PA
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Thomas L.
Norristown, PA
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K G.
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Beth D.
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Doosh Ba G.
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Robert H.
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