Springfield Hyundai


Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

1814 Reviews

ReScore Reviews™ (28)

ReScore
Overall Rating 3.39286/5Overall Rating 3.39286/5Overall Rating 3.39286/5rating 3.39286rating 3.39286
Original
Overall Rating 2.2963/5Overall Rating 2.2963/5rating 2.2963rating 2.2963rating 2.2963
94% Would Recommend
100% Business Response
Latest Review 1 day ago
Barbara M. on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy to make service appt; friendly, helpful staff"
Pleased with service.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/18/2017 03:46 PM
Verified Customer on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Professional and friendly
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/18/2017 05:57 AM
Stacey F. at Springfield Hyundai responded on 11/18/2017

Hi Anonymous,
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. We appricate the kind words. If you need anything else please feel free to contact us.
Have a wonderful day.
Stacey Miller
Service Manager

Terrance G. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They look out for their customer, make sure you can drive a dependable, safe vechile"
Great personal service
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/17/2017 02:15 PM
Stacey F. at Springfield Hyundai responded on 11/18/2017

Hi Terrance,
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. We appreciate the kind words, it mean a lot to us. If you need anything else please feel free to contact us.
Have a wonderful day.
Stacey Miller
Service Manager

Judith C. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service. "
Customers are provided with the utmost courtesy. Service is always prompt. The customer is provided with status report with recommendations, if needed.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/16/2017 07:19 PM
Stacey F. at Springfield Hyundai responded on 11/17/2017

Hi Judith
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. If you need anything else please feel free to contact us.
Have a wonderful day.
Stacey Miller
Service Manager
 

Verified Customer on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service With A Smile"
Everyone at Springfield Hyundai smiles. It's hard to find a business other than Disneyworld where all the employees are smiling. We are always happy to see the employees in the service and sales departments. We are greeted by friendly people who are engaging and interested in providing good customer service. Thanks to everyone for making an otherwise boring chore a nice experience.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/15/2017 09:46 PM
Stacey F. at Springfield Hyundai responded on 11/16/2017

Hi Anonymous
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. If you need anything else please feel free to contact us.
Have a wonderful day.
Stacey Miller
Service Manager

Douglas D. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"prompt service cordial staff proactive as to what auto needs "
I highly recommend the dealership as well as the car product itself. I have had my 2007 Santa Fe for some 10 years now and having bought it new from the dealer. It is a shame that Hyundai dropped the Vera Cruz as it was going to be my next car
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/15/2017 11:03 AM
Stacey F. at Springfield Hyundai responded on 11/16/2017

Hi Douglas,
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. If you need anything else please feel free to contact us.
Have a wonderful day.
Stacey Miller
Service Manager

Verified Customer on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change "
They were nice and friendly, kept me updated with what needed to be done with my car.
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/15/2017 04:08 AM
Stacey F. at Springfield Hyundai responded on 11/15/2017

Hi Anonymous,
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. If you need anything else please feel free to contact us.
Have a wonderful day.
Stacey Miller
Service Manager

Giuseppe C. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Rep"
Service AJ Henry does a great job taking care of my vehicle, without an appointment
Due to my work schedule
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/14/2017 02:16 PM
Stacey F. at Springfield Hyundai responded on 11/15/2017

Hi Giuseppe,
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. If you need anything else please feel free to contact us.
Have a wonderful day.
Stacey Miller
Service Manager

Donna B. on 11/14/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine maintenance"
Oil change, new wipers and tire rotation includes walk around inspection, gives me piece of mind .
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 01:18 PM
Stacey F. at Springfield Hyundai responded on 11/15/2017

Hi Donna
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. If you need anything else please feel free to contact us.
Have a wonderful day.
Stacey Miller
Service Manager

Tramelle H. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
Great place to do business.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/13/2017 04:35 PM
Stacey F. at Springfield Hyundai responded on 11/14/2017

Hi Tramelle,
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. If you need anything else please feel free to contact us.
Have a wonderful day.
Stacey Miller
Service Manager

Verleecia A. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff"
Staff very friendly and helpful.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 11/09/2017
Service Type: Repair
Review Created: 11/13/2017 03:46 PM
Stacey F. at Springfield Hyundai responded on 11/14/2017

Hi Varleecia,
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. If you need anything else please feel free to contact us.
Have a wonderful day.
Stacey Miller
Service Manager

Marco P. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professionalism "
I'm very satisfied with the quality and effectiveness of service received
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/13/2017 03:58 AM
Stacey F. at Springfield Hyundai responded on 11/13/2017

Hi Marco,
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. If you need anything else please feel free to contact us.
Have a wonderful day.
Stacey Miller
Service Manager

Verified Customer on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Completely satisfied"
I love everything about Springfield Hyundai!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/11/2017 05:50 PM
Stacey F. at Springfield Hyundai responded on 11/13/2017

Hi Anonymous
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. If you need anything else please feel free to contact us.
Have a wonderful day.
Stacey Miller
Service Manager

Verified Customer on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service & Knowledge"
Jay is great!!!!!!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/25/2017
Service Type: Maintenance
Review Created: 11/11/2017 04:02 PM
Stacey F. at Springfield Hyundai responded on 11/13/2017

Hi Anonymous
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. If you need anything else please feel free to contact us.
Have a wonderful day.
Stacey Miller
Service Manager

Verified Customer on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service was outstanding"
Service advisor was extremely helpful by identifying problems I wasn't aware of. Timely response to work needed.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/10/2017 09:06 PM
Stacey F. at Springfield Hyundai responded on 11/13/2017

Hi Anonymous,
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. If you need anything else please feel free to contact us.
Have a wonderful day.
Stacey Miller
Service Manager

Velda C. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"customer service"
customer service and communication was top rate
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/10/2017 04:20 PM
Stacey F. at Springfield Hyundai responded on 11/13/2017

Hi Velda
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. If you need anything else please feel free to contact us.
Have a wonderful day.
Stacey Miller
Service Manager

Margaret S. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good service"
good service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/10/2017 02:13 PM
Stacey F. at Springfield Hyundai responded on 11/13/2017

Hi Margaret
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. If you need anything else please feel free to contact us.
Have a wonderful day.
Stacey Miller
Service Manager

Donald M. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Spectacular! "
Excellent service. They always do a fantastic job.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/10/2017 11:10 AM
Stacey F. at Springfield Hyundai responded on 11/13/2017

Hi Donald,
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. If you need anything else please feel free to contact us.
Have a wonderful day.
Stacey Miller
Service Manager

SANDRA C. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall appointment"
From the time I made the appointment until I had picked up my everybody very helpful.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/07/2017
Service Type: Repair
Review Created: 11/10/2017 01:42 AM
Stacey F. at Springfield Hyundai responded on 11/10/2017

Hi Sandra
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. If you need anything else please feel free to contact us.
Have a wonderful day.
Stacey Miller
Service Manager

Lystra M. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Rocking Service"
Thank you for great service. I came in on 11/7/17 for oil change and my service representative, Aubrey Henry came back and told me there were other problems, like brakes and other things. I was shocked and advised him I could not afford the money required and asked about the plan for Indigo card for car repairs. So i applied and got the credit. Without that I would be i major issues with my car. Thank you again.Aubrey Henry you ROCK..
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/10/2017 12:24 AM
Stacey F. at Springfield Hyundai responded on 11/10/2017

Hi Lystra,
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. If you need anything else please feel free to contact us.
Have a wonderful day.
Stacey Miller
Service Manager

Displaying Review 1 - 20 of 1814 in total