Highly recommend looking elsewhere for a vehicle. We were supposed to buy a vehicle from the and they sold it from underneath us an hour before our appointment. We first viewed a used dodge caravan on Tuesday the 17th and informed Bryan (a sales associate) that we would be back Friday with my husband to let him see the vehicle. Came in Friday 45 minutes before they were too close to let my husband drive it and inspect it and worked with Bob who was recommended by Bryan. We told Bob that we wanted it but wanted to give Bryan the common courtesy of getting our sale so we would be back the following day (Saturday) to buy it with Bryan. The next morning, we texted Bryan at 8am (they don’t open until 9) and stated word for word, “we want to purchase the Dodge Caravan and will be in at 1pm if that is still available. We would have come in once they opened but in an earlier message from Thursday, Bryan stated his first appointment was taken and 1pm was the first available. As we got our three kids into our current vehicle to take them to their grandparents while we came to purchase the car, we get a call from Bryan while we are pulling out of the driveway-an HOUR before our appointment-stating that he was sorry but the vehicle was sold that morning. When we were clearly upset, he didn’t have any words to say to us so we wanted to speak to the manager. When we spoke with Adam he thoroughly apologized and stated that he has no idea how that could have happened. After going around in circles about our frustration he stated he would look into their sister dealerships to see if there are any other caravans available or anything similar and would email us with the info. When we received the email it stated that both salesmen were under the assumption that we needed the night to think about our decision and sent us two vehicles that were significantly older than what we were to purchase as well as no where near the same mileage. He also sent me another vehicle, still not a dodge caravan, that was $6,000 than what we informed them we wanted to spend with a higher mileage than what we were looking for.
So all in all, they don’t have any sort of clear communication amongst their team, they will sell a vehicle out from underneath you even when you have an appointment, are only interested in selling you what they want to sell you-not what you want.
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So all in all, they don’t have any sort of clear communication amongst their team, they will sell a vehicle out from underneath you even when you have an appointment, are only interested in selling you what they want to sell you-not what you want.