Chandler, we are sorry you had this experience. When you brought your vehicle to us on March 29th, 2019 you stated it would not start and asked if someone could pick you up at home and bring you to work, which we did. After testing your vehicle, we found that the battery and the alternator tested bad and would need to be replaced. You and your father discussed openly in front of our other customers how you could get the part cheaper and do it yourself. We agreed, as any "do it your self" project you will save money doing it that way.
You towed your vehicle away and declined our services. We stated that we would reimburse your towing as we did with all our customers. Then you towed your vehicle back to us on April 9, 2019 after 518 miles were put on your vehicle. You stated that our "diagnostic" wasn't correct and your car would not start. Although we did not do the repair and the vehicle had been driven for 518 miles, we provided a free test (value of $79.95) to determine your vehicle's issues. We found and informed you that your battery and alternator are testing ok, but that you had a new problem, which is a voltage drop from battery (which is located in trunk) to the postive jump start post underhood. We informed you this would take additional testing to determine the problem. However, we decided at this time to decline to test or make repairs on your vehicle due to our first interaction, as it was not satisfactory to you. Sincerely, Danny and Kelley Crawford
Lots of explaining
Great Customer Service
Thanks for the Dr. Pepper