Thank you for your recent visit to our location in which we conducted a Missouri State Inspection on 7/15/19. At that time our licensed state inspector found your passenger outer tie rod end to be loose, which fails the safety inspection. If you had to go to 3 other shops before a licensed inspector would pass your vehicle then I question the last inspector who would pass it. I am concerned you are driving with a loose safety part. Please let us know if we can help in any way.
In April 2019 we replaced your air conditioning compressor due to a leak. In July, 2019 the refrigerant level was good, but found temperature sensor inside dash was not allowing a/c to be turned on and the customer declined repair. These are separate issues.
We are sorry you feel this way and wish the best of luck to you.
Chandler, we are sorry you had this experience. When you brought your vehicle to us on March 29th, 2019 you stated it would not start and asked if someone could pick you up at home and bring you to work, which we did. After testing your vehicle, we found that the battery and the alternator tested bad and would need to be replaced. You and your father discussed openly in front of our other customers how you could get the part cheaper and do it yourself. We agreed, as any "do it your self" project you will save money doing it that way.
You towed your vehicle away and declined our services. We stated that we would reimburse your towing as we did with all our customers. Then you towed your vehicle back to us on April 9, 2019 after 518 miles were put on your vehicle. You stated that our "diagnostic" wasn't correct and your car would not start. Although we did not do the repair and the vehicle had been driven for 518 miles, we provided a free test (value of $79.95) to determine your vehicle's issues. We found and informed you that your battery and alternator are testing ok, but that you had a new problem, which is a voltage drop from battery (which is located in trunk) to the postive jump start post underhood. We informed you this would take additional testing to determine the problem. However, we decided at this time to decline to test or make repairs on your vehicle due to our first interaction, as it was not satisfactory to you. Sincerely, Danny and Kelley Crawford
Unfortunately we did make an error and forgot to use the customer supplied oil as they requested. We apologized for the mistake and to make up for the error we changed the oil with customer supplied oil and provided free labor for installing spark plug wires.
We are up front with our customers on diagnostic charges for Check Engine lights and other components that may not be working. If we are able to diagnosis the problem/issue fairly quickly, we only charge half the diagnosis fee. Unfortunately, this customers' personal extended warranty did not cover diagnostic fees on three of the visits that required diagnostics for check engine light or non-operating parts (6 visits total in 2015).
We advised Ms. Davis that her engine needed to be replaced. She declined the repair.