ReScore Reviews™ (1)
So, you have not listed your name, but you are letting potential customers know that we don’t care about our customers. Let me understand, you had your vehicle towed in to our shop, you had no provision on your insurance for a rental car, and we loaned you at ZERO cost to you an almost new Mercedes-Benz loaner while waiting for an adjuster to give us approval to work on your vehicle.
Unfortunately for both of us, the insurance company totaled your vehicle and there was no work approved, which is required to be driving our loaner car. Therefore, we asked you to bring our car back so the next person on the reservation list could get the car. You told us you needed it over the weekend, so we asked to finally get it back the following Monday morning. The bottom line is that you were never charged a single dollar for using our vehicle even after yours was totaled. Obviously, you wanted to avoid paying for a rental car, and took advantage of us for an additional two days. As the owner, I am having a hard time understanding how we are the bad guys in this scenario. Your level of unhappiness with us is OK with me, as I prefer not to do business with people that are so unappreciative after being treated well beyond fairness and decency.
We are so sorry you found us to be “untrustworthy”, since you never authorized any work beyond an oil change that you approved once given a price. You did request a complete look over of your van, which was accomplished by driving your Odyssey, and determining where the noises were coming from and the repairs required. Our technician invested his time and you were charged a standard diagnostic fee of one hour labor. Our hourly rates are quite reasonable when compared to other local shops, and had you allowed the necessary repairs, the diagnostic fees would have been applied to the repairs. We just do not understand how complying with your wishes by e-mailing a full estimate for all the work is considered “untrustworthy.”
We are happy to walk you around your van and explain all the repairs that were recommended. Keep in mind that we use high quality parts, and provide a 2 year, 24,000 mile nationwide warranty on all repairs. Our objective is to provide a safe and dependable vehicle for your family.
It is your privilege to feel our pricing may be high, c but that should not define us as “untrustworthy.” Our constant goal at Vic’s is to strive for excellent customer service and satisfaction, which is evidenced by over 300 reviews with 5 Star ratings. Doing quality work using quality parts does come at a cost, and we prefer to get it right the first time and make customers for life, not just one visit.
Vic, Chris, and Joel