ReScore Reviews™ (1)
Thanks for responding and giving us a review on your Mazda. We truly want our customers to feel they are not being overcharged and my hope is we get another chance to work with you, and I will see that there is some special discount arranged for you at that time. We really work toward total customer satisfaction, and occasionally miss the mark. Thanks for being candid with us. Joel Gottlieb, Business Manager.
Thanks for taking the call to rate our services. Good to hear that you were satisfied with our work. One of the challenges on your job was discovering that you were going through insurance after you approved the job. We had all the parts here and began to work, and then had to return parts pending the adjusters' approval. Often insurance companies require after market parts, and making changes and waiting for the adjuster to visit can add time to the project.
Keep in mind that the paint work is guaranteed as long as you own the Cobalt. Let us know if we can be of further assistance.
Vic, Chris, and Joel
Thomas, I apologize if you felt that we offered an unnecessary repair, but when I asked you to come by again so we could put the vehicle on the rack and show you what is an obvious safety problem, you did not give us the opportunity. We are sorry to lose your trust, but you can see our 180+ reviews are positive. We do look at the entire vehicle when making repairs, and try to keep you safe if we see an issue.Vic and Joel
It was good talking to you today, and I am glad to hear that the second time we painted the hood it came out to your satisfaction. Just a reminder that our paintwork is guaranteed for the life of the car, and please check back with us if there ever is a problem.
Thanks for bringing this to our attention. If anything needs review we prefer to be notified immediately so we can solve the problem quickly. Thanks for your business and know that we appreciate your business.
Thank You For giving us the opportunity to resolve this matter. Your feedback is important to us and we always strive to provide you with best customer service.