Volkswagen of Duluth


Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

1708 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
95% Would Recommend
Latest Review 8 days ago
MICHELLE P. on 12/07/2017
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"Excellent customer service"
The guys in the service department have been great! They are friendly and kind and explain things to me. Great job!
Vehicle: Volkswagen Tiguan
Category: Service
Service Date: 11/20/2017
Review Created: 12/07/2017 10:19 AM
Kathleen S. on 12/06/2017
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Spoke with John. He said the staff is quick and fast. They treat him well. The vehicle is always washed. He wishes they were still open on Saturday's.
Category: Service
Service Date: 11/30/2017
Review Created: 12/06/2017
This review was collected via phone interview by Customer Research Inc.
MELISSA C. on 12/05/2017
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"Friendly and Efficient Service"
I had my Passat in for service and the crew took great care of it. They were thorough, efficient, and friendly.
Vehicle: Volkswagen Passat
Category: Service
Service Date: 11/20/2017
Review Created: 12/05/2017 04:13 PM
Adam D. on 12/05/2017
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Adam said they figured out the issue with his vehicle.
Category: Service
Service Date: 12/01/2017
Review Created: 12/05/2017
This review was collected via phone interview by Customer Research Inc.
KIM P. on 11/30/2017
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"Owner"
The product is dependable and consumer pleasing. Customer service is top notch. We own 2 Volkswagens and will continue to purchase all our vehicles from Duluth Volkswagen.
Vehicle: Volkswagen Golf SportWagen
Category: Service
Service Date: 11/15/2017
Review Created: 11/30/2017 04:07 PM
GREG P. on 11/23/2017
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"Recall visit"
Work was done quickly and friendly service.
Vehicle: Volkswagen CC
Category: Service
Service Date: 11/07/2017
Review Created: 11/23/2017 08:04 AM
LELAND C. on 11/22/2017
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"Clean, fast, efficent"
Did everything faster than expected.
Vehicle: Volkswagen Passat
Category: Service
Service Date: 11/07/2017
Review Created: 11/22/2017 04:36 PM
KEITH R. on 11/17/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Horrible service department "
The service department has gone completely downhill and they will not be getting any further business from me either. I had an appointment to change my spark plugs and if they happened to find a defective ignition coil (or something else), I wanted to make sure I had an early enough of an appointment to make the part cut-off for the next day. They ran out of spark plugs right before my scheduled appointment and needed to order them. Being that I live 150 miles away (round trip) from the dealership, I was not happy that I had to wait for something I assumed would be in stock for my appointment. I could understand if something additional needed to be ordered but not for something that should have been in stock for this appointment. There was no regard for my time or the fact that I had a three-hour round-trip drive two days in a row.

VW Duluth charged an hour of labor for a diagnosis that was caught in a complimentary multi-point inspection at another dealership. On top of this I already had the engine codes and had the engine light reset by another VW dealer and was told to change the spark plugs and go from there. I’m still awaiting a return call regarding what VW of Duluth is willing to do to rectify my most recent visit.
Vehicle: Volkswagen Tiguan
Category: Service
Service Date: 11/02/2017
Review Created: 11/17/2017 05:09 PM
JAYSON P. on 11/14/2017
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"Great service and employees!!"
Wonderful dealership and great service all the way across the board from sales to service!!!
Vehicle: Volkswagen Tiguan
Category: Service
Service Date: 10/30/2017
Review Created: 11/14/2017 04:15 PM
Michele K. on 11/14/2017
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Michele said she did not have any issues with the service. She would recommend them to others.
Category: Service
Service Date: 11/09/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
Michael W. on 11/14/2017
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Michael said there was some discussion about the price. They did some work and did not tell him how much it would cost. Kyle was new. However, they resolved it in the end. Even so, his experience was not as good as before.
Category: Service
Service Date: 11/07/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
Paul O. on 11/11/2017
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Paul said his wife's experience was fine.
Category: Service
Service Date: 11/07/2017
Review Created: 11/11/2017
This review was collected via phone interview by Customer Research Inc.
Pam J. on 11/09/2017
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Pam said she was told to pick up her vehicle and she found out later that it wasn't available. It's a two hour trip, but they tried to make it right by delivering the vehicle to her.
Category: Service
Service Date: 11/08/2017
Review Created: 11/09/2017
This review was collected via phone interview by Customer Research Inc.
MICHAEL O. on 11/07/2017
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"Great service"
My VW is well maintained by an excellent service department. Always prompt and friendly.
Vehicle: Volkswagen Touareg
Category: Service
Service Date: 10/23/2017
Review Created: 11/07/2017 02:53 PM
Richard L. on 11/07/2017
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Richard said he is a repeat customer of this business. They are good, honest and helpful.
Category: Service
Service Date: 11/06/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
Ramon M. on 11/04/2017
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Ramon said they were polite, quick and even gave him a loaner vehicle.
Category: Service
Service Date: 11/02/2017
Review Created: 11/04/2017
This review was collected via phone interview by Customer Research Inc.
Donald M. on 11/04/2017
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Spoke with Lynn. She said they have been very happy and have already recommended the business.
Category: Service
Service Date: 11/02/2017
Review Created: 11/04/2017
This review was collected via phone interview by Customer Research Inc.
ALLISON S. on 10/27/2017
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"Very helpful"
Thanks for taking care of my car and checking all options!
Vehicle: Kia Spectra
Category: Service
Service Date: 10/06/2017
Review Created: 10/27/2017 06:07 AM
CHRISTOPHER L. on 10/25/2017
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"Clean. Professional service"
They always take good care of me. Very professional service
Vehicle: Volkswagen Jetta Sedan
Category: Service
Service Date: 10/09/2017
Review Created: 10/25/2017 05:50 PM
CASIE S. on 10/24/2017
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"Very Friendly "
Nice people, very helpful, not pushy.
Vehicle: Volkswagen Passat Sedan
Category: Service
Service Date: 10/09/2017
Review Created: 10/24/2017 02:38 PM
Displaying Review 1 - 20 of 1708 in total