Volkswagen of Duluth


Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

1674 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
95% Would Recommend
Latest Review 3 days ago
STEVEN L. on 10/14/2017
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"2012 Beetle "
Service department had a loaner car for me
While my car was serviced,very convenient.
Vehicle: Volkswagen Beetle
Category: Service
Service Date: 09/29/2017
Review Created: 10/14/2017 02:10 PM
SHELLY T. on 10/11/2017
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"Tire repair"
I had a screw in my tire, Volkswagen Duluth got me in the same day right away and had me in and out in no time flat - No pun intended.
Vehicle: Volkswagen Passat
Category: Service
Service Date: 09/26/2017
Review Created: 10/11/2017 02:34 PM
CASSIDY G. on 10/05/2017
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"-"
-
Vehicle: Volkswagen Jetta Sedan
Category: Service
Service Date: 09/20/2017
Review Created: 10/05/2017 02:11 PM
STANLEY G. on 10/05/2017
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"Friendly Service"
I checked in with Tony for a 30,000-mile check, but I also had an oil consumption concern. Tony was very polite and personable and listened attentively. Because the service was expected to take 2 hours, we left the dealership to run some errands. Tony called as promised when the service was complete. When we picked the vehicle up he thoroughly addressed my concerns.
Vehicle: Volkswagen Passat
Category: Service
Service Date: 09/19/2017
Review Created: 10/05/2017 06:48 AM
HAROLD C. on 09/27/2017
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"Five Star Experience"
Buying a new car is a big commitment. We are very glad we connected with VW of Duluth, where we got a great ride from terrific people at a fair price. Yes, it is hard for us to imagine being elsewhere now! Keep up the great work!
Vehicle: Volkswagen Golf Alltrack
Category: Service
Service Date: 09/11/2017
Review Created: 09/27/2017 03:00 PM
Benjamin L. on 09/13/2017
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Benjamin said everything with this business was good.
Category: Service
Service Date: 09/12/2017
Review Created: 09/13/2017
This review was collected via phone interview by Customer Research Inc.
Luke B. on 09/08/2017
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Luke said the business was nice, they had a friendly staff and they were also very informative.
Category: Service
Service Date: 09/05/2017
Review Created: 09/08/2017
This review was collected via phone interview by Customer Research Inc.
Taylor F. on 09/08/2017
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Spoke with Teresa. She said they have not had any issues with the service at this business. The repairs are done right away. It has not been a lot of waiting.
Category: Service
Service Date: 08/31/2017
Review Created: 09/08/2017
This review was collected via phone interview by Customer Research Inc.
Judith V. on 09/06/2017
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Judith said the business did a good job.
Category: Service
Service Date: 08/31/2017
Review Created: 09/06/2017
This review was collected via phone interview by Customer Research Inc.
John C. on 09/06/2017
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John said this business did a good job.
Category: Service
Service Date: 08/31/2017
Review Created: 09/06/2017
This review was collected via phone interview by Customer Research Inc.
Faith L. on 09/06/2017
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Faith said the business did a good job.
Category: Service
Service Date: 09/05/2017
Review Created: 09/06/2017
This review was collected via phone interview by Customer Research Inc.
Philip R. on 09/01/2017
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Philip said the service was good.
Category: Service
Service Date: 08/31/2017
Review Created: 09/01/2017
This review was collected via phone interview by Customer Research Inc.
IAN S. on 08/30/2017
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"Germany"
Not a lot of money for a whole lot of car
Vehicle: Volkswagen Golf SportWagen
Category: Sales
Sales Date: 08/12/2017
Review Created: 08/30/2017 06:49 PM
ANASTASIA S. on 08/13/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Left with 1 tire at 20 and 3 at 40! Car was filth and I had a timing belt, oil and all filters replaced"
Great communication and nice service writer but when I picked up my car I was disappointed. I also asked to have my passenger side mirror fixed, it wasn't, fell off and coast 100 to replace!
Vehicle: Volkswagen Passat Wagon
Category: Service
Service Date: 07/28/2017
Review Created: 08/13/2017 08:52 PM
PATRICIA B. on 08/13/2017
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"Good Service. "
Friendly & helpful staff. Comfortable waiting area. In & out in a reasonable amount of time.
Vehicle: Volkswagen Tiguan
Category: Service
Service Date: 07/28/2017
Review Created: 08/13/2017 07:27 PM
Pat L. on 08/13/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Stressful Day"
Salesman called me and set a day for me to pick up my new car. When I arrived they told me he was not in that day. Another new person tried to help me - brought my new car around - gave me the key. I mentioned that there should be 2 keys. He found another key in the glove box, but it was not for that car. He then ran thru the lot clicking the key fob to see which vehicle it was for. Finally came back and said the key was laying on the floor. Started home (165 miles) and when I accelerated past 60 mph the car started to vibrate badly. Turned around and brought the car back. I said I would not drive the car home and asked for my old car back. He took me over to the service dept. - they said they were very busy but if I wanted to wait a couple hours they might be able to fit me in. Finally I flat out told them to get me my old car - I said "I still own that car - bring it to me" So, as of today, I have not heard from anyone at the dealership. I will go pick up the car when they get it fixed - and go turn my diesel in somewhere else. I never want to go back there.
Service Date: 08/09/2017
Review Created: 08/13/2017 01:57 PM
Rebekah L. on 08/09/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Rebekah said she felt pressured to have something done by the business. She would not recommend the business because they are not her preferred business.
Category: Service
Service Date: 07/20/2017
Review Created: 08/09/2017
This review was collected via phone interview by Customer Research Inc.
James G. on 08/09/2017
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James said he was extremely satisfied with the service.
Category: Service
Service Date: 07/21/2017
Review Created: 08/09/2017
This review was collected via phone interview by Customer Research Inc.
Allyson B. on 08/09/2017
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Spoke with Mark. He said they've always met his expectations and they're his go-to Volkswagen facility.
Category: Service
Service Date: 07/24/2017
Review Created: 08/09/2017
This review was collected via phone interview by Customer Research Inc.
Mark K. on 08/05/2017
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Mark said the price was a little more than he expected.
Category: Service
Service Date: 07/14/2017
Review Created: 08/05/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 1674 in total