Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

1968 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
95% Would Recommend
Latest Review 5 days ago

Reviews


Verified Customer
Duluth, MN
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Friendly, efficient, comfortable space
All went smoothly as usual. The procedure didn't take as long as I expected - I was still working on my computer when they came and got me!

PJ
Pam J.
Embarrass, MN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2019 Category: Service
Pam said there was a lot of confusion about the tires. She said she was there from 2 to a quarter of 6 because she had asked them to look at the latch of the trunk which she did not get any follow up information on.
This review was collected via phone interview by Customer Research Inc.

JJ
Josiah J.
Duluth, MN
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/19/2019 Category: Service
Spoke with Josiah. He said it took the business 8 weeks to finish the repair and a big part was about the insurance. He stated that he was calling the business practically everyday because the insurance was waiting for the repair to finish so they can work on the claim. The repair was not done to his satisfaction and he said he wouldn't be back to the business.
This review was collected via phone interview by Customer Research Inc.

MB
MIKE B.
Danbury, WI
Volkswagen Touareg
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Sales
Windshield wiper
Hard item to find for a Touareg Bit you had it. My experience with you as a team was awesome

SJ
Stephanie J.
Superior, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Stephanie said the experience was good.
This review was collected via phone interview by Customer Research Inc.

CB
Clyde B.
Hibbing, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Spoke with Margurete. She said they did everything they could to help them. They were friendly and it was a good experience.
This review was collected via phone interview by Customer Research Inc.

DG
Dalton G.
Cloquet, MN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2019 Category: Service
Dalton said the business has been very good. He added that he had some issues, but they corrected them.
This review was collected via phone interview by Customer Research Inc.

KG
Kelsey G.
MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Kelsey said the employees were very knowledgeable. They helped her save money on her service. They did not charge her for any small service additions.
This review was collected via phone interview by Customer Research Inc.

MW
Michael W.
Aurora, MN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2019 Category: Service
Michael said that everything at the place went fine, it was great.
This review was collected via phone interview by Customer Research Inc.

ML
Marilyn L.
Duluth, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Marilyn said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

ML
Marilyn L.
Duluth, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Marilyn said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

RB
RANDY B.
Duluth, MN
Volkswagen Jetta SportWagen
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Great Service
The vehicle service area did a great job taking care of a repair warranty issue and provided a loaner car the whole time! Really appreciated.

JW
James W.
South Range, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
James said the business always does a good job.
This review was collected via phone interview by Customer Research Inc.

JH
Joseph H.
Duluth, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Joseph said he is happy with the vehicle and they are good to work with.
This review was collected via phone interview by Customer Research Inc.

EM
ELIAS M.
Duluth, MN
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019 Category: Service
Great service with a personal touch
I have owned only VW autos and I have lived in a few cities where I have had my vehicle serviced by VW dealers, and this has been the best service team I have experienced by far. The recent management/service team goes above and beyond to make the customer feel truly valued.
Kudos to this Volkswagen of Duluth!!

DK
DURBIN K.
Duluth, MN
Volkswagen Touareg
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2019 Category: Service
In a jam...
Thanks VW squeezing my appointment in!

Verified Customer
MN
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2019 Category: Service
Check up
Appt went well

DB
DAVID B.
Virginia, MN
Volkswagen RABBIT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019 Category: Service
Caring staff & quality work.
I had driven my restored vintage 1981 VW Pickup to Duluth from Virginia in the Iron Range to do some shopping and noticed a v-belt on my alternator was making noise. I stopped in at VW of Duluth and they were able to squeeze me in. Most of the staff recognize me and make sure I am taken care of.

KL
Kenneth L.
Duluth, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019 Category: Service
Kenneth said the service was pretty good.
This review was collected via phone interview by Customer Research Inc.

KH
Kenneth H.
Duluth, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Kenneth said that he was very happy with his visit.
This review was collected via phone interview by Customer Research Inc.