Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77
4.8

( 382 Reviews )

97% Would Recommend
Latest Review 4 days ago

Reviews


DD
Dayshod D.
Columbus, OH
Acura TSX
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/13/2018 Category: Service
Dayshod said this is the third time his vehicle has been towed. There has been a problem with his vehicle for the past 2 weeks.
This review was collected via phone interview by Customer Research Inc.

BC
Bill C.
Ohio
Ford F-150
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/03/2018 Category: Service
Bill said when he took his vehicle in for service, it didn't have any transmission problems. Now he needs a new transmission. He was not very happy about the service.
This review was collected via phone interview by Customer Research Inc.

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Isata S.
Columbus, OH
Dodge Durango
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/29/2016 Category: Service
Isata said she took her vehicle to this business several times and it is still shaking. They diagnosed the vehicle and found nothing wrong. Later, when they found a problem, they told her she had to pay them $300 more to fix the noise in her vehicle. She had already paid them $1,600.
This review was collected via phone interview by Customer Research Inc.
Jim M., Manager from Wayne's Auto Repair responded on 07/06/2016

Ms. Sesay,

Sorry for your ongoing issue with your Dodge Durango, As we told you before we have repaired all the initial issues you asked us top repair! Unfortunately you have internal engine noises that were unrecognizable until you large exhaust leak was repaired. It was impossible to hear any noises until that issue was fixed! As stated to you before, we would be happy to tear down the motor to locate the noise and fix it but we can not do that without charging you the time to do so. Hopefully you can understand that we would not be in business if we fixed all vehicles for free! Anytime you wish to schedule an appointment to have that fixed please call us at your convenience!


Thanks!

Wayne's Auto Repair

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