Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77
4.8

( 383 Reviews )

97% Would Recommend
Latest Review about 6 hours ago

Reviews


RB
Rhicard B.
Westerville, OH
BMW X3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/28/2019 Category: Service
Rhicard said the business didn't fix everything the right way the first time. When he took his vehicle back, they did fix the issue and didn't charge him. He said there was there was an oil leak and it just overflowed.
This review was collected via phone interview by Customer Research Inc.

EH
Ellen H.
Westerville, OH
Toyota Sienna
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2019 Category: Service
Spoke with Raymond. He said they mostly did pretty good on time, the service was reasonable and overall he was very pleased.
This review was collected via phone interview by Customer Research Inc.

CP
Chris P.
Columbus, OH
Mazda B3000
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/19/2019 Category: Service
Chris said there was an issue with a part they ordered, and they had to pull it out and reorder another one. He said he appreciated the work they did.
This review was collected via phone interview by Customer Research Inc.

TL
Troy L.
Westerville, OH
Ford Econoline
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2019 Category: Service
Troy said that the place needed to do more programming on his vehicle.
This review was collected via phone interview by Customer Research Inc.
Jim M. from Wayne's Auto Repair responded on 07/31/2019

Thank you!


RL
ROBERT L.
Columbus, OH
Buick Rendezvous
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/04/2019
Service
Helpful and great quick service

EG
Ed G.
Columbus, OH
Chevrolet Chevy Express
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/04/2019 Category: Service
Ed said he had been looking for a business that he could trust. They are conveniently located and do good quality work. Wayne is nice and honest.
This review was collected via phone interview by Customer Research Inc.

CW
Cady W.
Columbus, OH
Kia Optima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2018 Category: Service
Cady said that they were a little more expensive than she preferred, but were really nice about it.
This review was collected via phone interview by Customer Research Inc.

PW
Parker W.
Columbus, OH
Chevrolet Silverado SS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/03/2018 Category: Service
Parker said they didn't offer him a military discount.
This review was collected via phone interview by Customer Research Inc.

RS
Ruslan S.
Columbus, OH
Toyota Prius c
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/09/2018 Category: Service
Ruslan said this business was a very pleasant place to go. He had a good experience.
This review was collected via phone interview by Customer Research Inc.
Jim M. from Wayne's Auto Repair responded on 07/11/2018

Thank you for your nice review.


PH
Patrice H.
Columbus, OH
Nissan Maxima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/06/2018 Category: Service
Patrice said the service was good, the staff were good people.
This review was collected via phone interview by Customer Research Inc.
Jim M. from Wayne's Auto Repair responded on 07/11/2018

Thank you for the kind words.


LT
Linda T.
Columbus, OH
Nissan Versa
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2018 Category: Service
Linda said the business wanted to change her brake pads and rotors. She stated her husband didn't agree with that. They were very nice at the front counter. As far as the service, it was a good experience.
This review was collected via phone interview by Customer Research Inc.

FB
Frank B.
Columbus, OH
Dodge Dakota
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2018 Category: Service
Frank said his vehicle looks good. They did a good job. However, what he paid in the end was not what he thought that he was quoted. In fact it was $40 more than he thought it would cost. It could be that he is mistaken, but consumers usually remember the bottom line.
This review was collected via phone interview by Customer Research Inc.

BA
BEVIN A.
Columbus, OH
Dodge Durango
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/09/2018
Excellent work
Wayne’s Auto Repair does excellent work!

HS
Harold S.
Westerville, OH
Chevrolet Venture
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/05/2018 Category: Service
Harold said his service went well. The work was done fast. The service was efficient.
This review was collected via phone interview by Customer Research Inc.

EF
Eric F.
Columbus, OH
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2018 Category: Service
Eric said the business provided good service. However, the prices were high.
This review was collected via phone interview by Customer Research Inc.

AH
Ahmed H.
Westerville, OH
Chrysler PT Cruiser
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2018 Category: Service
Ahmed said he worked with Tim and he was very nice and helpful. More work was found and that was nobody's fault.
This review was collected via phone interview by Customer Research Inc.

JP
John P.
Westerville, OH
Cadillac SRX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/15/2018 Category: Service
John said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

TW
Thomas W.
Columbus, OH
Jeep Commander
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/10/2018 Category: Service
Thomas said the business did a good job, but the vehicle started to have a loud noise. He is giving it time to see what happens. The business used to send out coupons, and he hasn't receive one in a while.
This review was collected via phone interview by Customer Research Inc.

WC
Warren C.
Columbus, OH
Buick Century
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2017 Category: Service
Warren said the facility gave him the incorrect information. The technician said nothing was wrong with his engine, but he thinks otherwise. He will make another appointment with the facility to have the vehicle reevaluated.
This review was collected via phone interview by Customer Research Inc.

RC
Robert C.
Columbus, OH
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2017 Category: Service
Robert said he came in because he got a flyer in the mail for an oil change, tire rotation, and new wipers. The employees did a few extra things, but they forgot to rotate the tires and change the wipers.
This review was collected via phone interview by Customer Research Inc.

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