Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

318 Reviews

97% Would Recommend
Latest Review 6 days ago

Reviews

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Manny A.
Escondido, CA
This review violates the SureCritic Review Policy.

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Kelly L.
Escondido, CA
Kia Optima
This review violates the SureCritic Review Policy.

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Cathy S.
Escondido, CA
Honda Accord Sdn
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/14/2018 Category: Service
Cathy said they were very rude and refused to give her an estimate over the phone and made her bring her vehicle in. She said they were 2 times more expensive than other local businesses.
This review was collected via phone interview by Customer Research Inc.
Brian B. from West Escondido Automotive & Transmission responded on 08/20/2018

Cathy,

I am sorry you fell that you were not treated Fairly, I would like to know more about this concern you have with your interaction with us. as we take customers service very seriously and treat all customers with respect. If you would please reach out to me to talk about how you felt you were not treated Fairly I would appreciate your time.
In relation to pricing we only use OEM equivalent parts, nothing off shore, Our warranties are 2 years or 24,000 miles which ever comes first. We do not feel it is in the customers best interest to quote or install inferior components as this is a labor intensive job to replace the starter on your Honda. To install lesser quality requiring you to return for warranty repairs is not in the customers nor West Automotive Groups best Interest, I hope this Makes sense. 
Please reach out to me at you convenience
Brian 760-741-0071


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Andrew H.
Escondido, CA
This review violates the SureCritic Review Policy.