Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

1288 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 2 days ago

Reviews


CD
CHAZ, KARON D.
Sherrills Ford, NC
Buick Park Avenue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018
Scheduled service
Always quick & efficient!

DW
DAN W.
Lincolnton, NC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018
Honest and fair
A customer for many years and very satisfied

JZ
JEFF Z.
Denver, NC
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
Great Service
Mike and his team always go above and beyond to make sure everything is right.

Verified Customer
Lincolnton, NC
Volkswagen Passat
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2018
Fast service, knowledgeable staff
Quick & attentive staff! I had my oil changed and tires rotated and I was back on the road in a jiffy!

SB
STEVE B.
Denver, NC
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018
Expertise and customer service
Super service, expert mechanics and competitive pricing.

MM
MICHAEL M.
Sherrills Ford, NC
Lexus LS 460
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018
Prompt
Friendly and on time

RW
Randle W.
Denver, NC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Randle said everything went really smooth and it turned out great.
This review was collected via phone interview by Customer Research Inc.

WG
WILLIAM G.
Charlotte, NC
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018
Chris did a great job, as useual.
Chris has always treated me with respect, and I trust him!
Michael T. from Westlake Auto & Tire LLC responded on 11/05/2018

Thank you for taking the time to leave a nice review! We really appreciate your business!


Verified Customer
Sherrills Ford, NC
Nissan Titan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Great Service!
As always, quick competent service. Glad to have a quality service so close to home. Thanks!
Michael T. from Westlake Auto & Tire LLC responded on 11/05/2018

Thank you for taking the time to leave a great review! We really appreciate your business!


RH
Robin H.
Maiden, NC
Hyundai Tiburon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Robin said that the place was great. It has an excellent atmosphere, everyone is professional, yet down to earth and nice.
This review was collected via phone interview by Customer Research Inc.

JK
Jimmy K.
Troutman, NC
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/02/2018 Category: Service
Jimmy said that the facility returned his vehicle to him with greasy and oily hand prints all over his door, dashboard, steering wheel and elsewhere in the vehicle. They took almost an hour to perform the most basic of services, with no one else in front of him. He was appalled and does not recommend this facility for anything.
This review was collected via phone interview by Customer Research Inc.
Michael T. from Westlake Auto & Tire LLC responded on 11/07/2018

I am sorry we took longer then you expected. We had a new lube tech in training and our current lube tech was explaining our procedures to him. We typically get you out the door in 30 minutes or less and your service was 42 minutes.  I wish you alerted us at the time of your service that there may have been oil on your door or in your vehicle. We would have corrected it on the spot and I do apologize if that happened. Thank you for your 4 start review inspite of your unhappiness. 


FF
FRANK F.
Sherrills Ford, NC
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018
Inspection
They were fast, efficient and friendly.
Michael T. from Westlake Auto & Tire LLC responded on 11/05/2018

Thank you for taking the time to leave a nice review! We really appreciate your business!


WK
WAYNE K.
Maiden, NC
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018
Quality service
Quality service and repair work gives them a 97 percent right repair first time. Thanks
Michael T. from Westlake Auto & Tire LLC responded on 11/05/2018

Thank you for taking the time to leave a great review! We really appreciate your business!


RC
ROGER C.
Denver, NC
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018
Always a good experience
It’s always a good experience at Westlake. It’s a clean facility which a lot of repair shops are not. Prices are as reasonable as anywhere else and so far, never any drips on my driveway after an oil change.
Michael T. from Westlake Auto & Tire LLC responded on 11/05/2018

Thank you for taking the time to leave a nice review! We really appreciate your business!


DB
DANNY B.
Sherrills Ford, NC
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018
Very knowledgeable and efficient
Knowledgeable and precise
Michael T. from Westlake Auto & Tire LLC responded on 11/05/2018

Thank you for taking the time to leave a great review! We really appreciate your business!


PS
Perry S.
Concord, NC
Lexus GS 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Perry said this business always communicates with him and he can get in and out quickly.
This review was collected via phone interview by Customer Research Inc.
Michael T. from Westlake Auto & Tire LLC responded on 11/05/2018

Thank you for taking the time to leave a good review! We really appreciate your business!


SL
Steven L.
Maiden, NC
Toyota Yaris
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/23/2018 Category: Service
Steven said he asked the business for a tire rotation and did not get it. He said with the exception of that they are good.
This review was collected via phone interview by Customer Research Inc.
Michael T. from Westlake Auto & Tire LLC responded on 11/05/2018

We are sorry for any misunderstanding but we measured the tread depths on your tires and it made more sense to leave them where they were. The drive tires wear much quicker then the non driven tires and you had more tread on the drive tires. Hope that makes sense and sorry for any confusion. 


BS
Bob S.
Terrell, NC
Mercury Monterey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Bob said he likes this facility and the work that was done.
This review was collected via phone interview by Customer Research Inc.
Michael T. from Westlake Auto & Tire LLC responded on 11/05/2018

Thank you for taking the time to leave a nice review! We really appreciate your business!


RS
REUBEN S.
Lincolnton, NC
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018
Professional service
I wouldn’t take my vehicle anywhere else.
Michael T. from Westlake Auto & Tire LLC responded on 11/05/2018

Thank you for taking the time to leave a great review! We really appreciate your business!


KB
Kathy B.
Maiden, NC
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Kathy said the business did a good job. They got her in and out in a hurry.
This review was collected via phone interview by Customer Research Inc.
Michael T. from Westlake Auto & Tire LLC responded on 11/05/2018

Thank you for taking the time to leave a nice review! We really appreciate your business!