ReScore Reviews™ (1)
Do not provide your own parts on high labor dollar jobs!!! You may end up like me
I am sorry for the inconvenience however the parts you supplied were cheap Chinese copied knock sensors from Amazon which you yourself admitted were junk and you replaced them with the correct AC Delco parts. Yes we do not provide a warranty for customer supplied parts and you were told that up front and this is exactly why. We will be changing our policy on that going forward. To correct your statement about paying $450, that was the total cost of your invoice. We charged you $288 with one gallon of anti-freeze plus tax to replace your knock sensors and harness. The rest of the invoice was for a separate diagnosis and repair of an evap system leak and smoke test to find it.
I am sorry you feel that way and distrust us enough to go to another shop to verify our work. I reviewed our shop video camera's and your wheels were absolutely balanced. One wheel did not take any weight and balanced out correctly. I would recommend calling us in the future for clarification rather than assuming.
Customer came into shop for the first time and requested a Mobil 1 oil change which we performed. We had no previous maintenance records on this vehicle. Engine apparently had failed after our service but was not brought to our shop so we could only speculate. Customer accused us of over filling his oil causing the engine failure.(5qts were installed as required fill amount from Chrysler which is on his receipt) His vehicle "was" low on coolant and had a coolant leak and he declined topping off cooling system which I pointed out to him after he accused us of damaging his engine. I since have contacted the shop where his vehicle is currently at and they informed me the timing chain had failed and no final analysis had been done yet.
Chrysler had a class action lawsuit against them for premature engine failure due to defective timing chain design on 98-2003 2.7ltr engines. Click on link below.
With no previous maintenance records, verifying we filled the engine with the correct amount of oil and engine tendency for timing chain failures, we concluded that we were not liable for this engine failure. If customer would like we could submit a claim to Exxon/ Mobil's engine warranty department for further assistance on analyzing why timing chain had failed, however all maintenance records would be required to proceed.
As per our phone conversation, we could not inspect the vehicle after we corrected the check engine light problem. When codes are cleared in the computer, it resets all emissions data and vehicle needs to be driven for at least 50 miles before a State inspection can be done. There was also another code in the system that we could not verify a problem with so we recommended driving the vehicle to see if the code would reset. I am sorry for any confusion that may have caused and always, we appreciate your business!
I am sorry Mr Strezeski that you are disappointed however you are asking us to pass your vehicle illegally and overlook a requried component to pass a NC State Inspection. In the NC DMV Inspector Guide page 41 under article 19A NCAC 03D .0533 Lights; line (d) it states Headlights shall not be approved if "The high beam low beam dimmer switch does not operate properly or the high beam indicator light does not burn on vehicles manufactured after Jan 1956". Your dimmer switch on your vehicle worked in the "flash" mode but would not turn on the high beams when the dimmer switch was pushed forward. This constitutes a failure. If you disagree I would encourage you to call NC DMV at 1877-421-0020 and advise them that you feel that we illegally failed your vehicle and they will take the proper action if neccessary. Thank you for your time.
The vehicle inspection was in progress when you inquired about your high beam switch not working correctly and it is up to the "inspector" to pass of fail a vehicle. The inspector himself is responsible for his own license and fines,not the service writer. You can take the vehicle any where you choose to have the high beam switch replaced so we do not fail vehicles illegally to force our customers to have us do the repairs. Your inspection was done properly according to the NC DMV law and I am sorry you do not understand.
We are sorry we could not accomodate your price expectation. We appreciate you giving us the oportunity and wish you luck on finding a shop that will give you a better value.
They are simply liars and will take every dime they can get for you,