Westlake Auto & Tire LLC

I am sorry we could not find the slow leak in your tire. We checked tire pressures on all 4 wheels and they were all low. We set them  to spec and checked the left front valve stem with soap and water and it was not leaking at the time.We visually insected that tire also and found no obvious punctures. The next step would be to remove the tire from the rim and look inside. We were getting no signal from the tire pressure monitor on that wheel as well so the battery in that sensor is getting weak and we recommend replacing the sensor. Again I am sorry for your displeasure but bring the vehicle back and we will look inside the tire to see what we can find. 

I am sorry that you are dissapointed that we have to charge labor for what we do. 

Your appointment was for 8:00am and our records show we checked you out at 8.55am. I am sorry we could not satisfy your time requirements. Saturdays are a very busy day. 

We apologise for any inconvenience however cylinder head gasket failures come from severe over heating. You can not diagnose a leaking head gasket or over heating problem with a leaking cooling system. The water pump was leaking heavily and the radiator had damage to the filler neck area which was causing the initial over heating. After they were replaced the vehicle did not over heat and later on it started to. After the vehicle came back in a few times we were finally able to get an accurate head gasket chemical test done which confirmed hydrocarbons in the cooling system. Again we apologise that it took longer to diagnose it properly.

I am sorry you feel that way. Just FYI our oil change prices are cheaper then Walmart with faster service. Thank you for still taking the time to give us a 3 star review inspite of not being happy with our prices. 

As per our phone conversation, the vehicle was in for a State Inspection only and a low tire pressure light does not fail. We were not asked to check the low tire pressure light however our technician "did" check and correct the tire the pressure free of charge (as noted on your receipt) and the service writer instructed you that if the light did not go out that there is fault with the TPMS system and it needs further diagnostics. 

I am sorry we could not find the leak in your tire while you were here. Sometimes small leaks can be very difficlut to find and as I revieved your invoice, we did not charge you for checking it. I would recommend bringing the vehicle back in and we can remove the tire from the rim to inspect it internernally. I am sure we will find it that way, however that would incur a charge. Again, I am sorry for the inconveniece and we apprectiate your business. 

We are sorry and understand your frustration. When you invest money in your car to prevent a breakdown and a month later you get towed in, it does not make you happy. However your car is 17 years old and ignition coils do not get replaced as part of a regular tune up. There is no way to predict when an ignition coil will fail. Unfortunatly cars today have many electrical and electronic components that can fail without warning and we do our best to recommend when to change them but can not predict the life span on every component on your car. Thank you for taking the time to leave a review and again we are sorry for any inconvenience.