Overview

Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

1999 Reviews

ReScore Reviews™ (52)

ReScore
Overall Rating 4.2500038/5Overall Rating 4.2500038/5Overall Rating 4.2500038/5Overall Rating 4.2500038/5rating 4.2500038
Original
Overall Rating 2.23077/5Overall Rating 2.23077/5rating 2.23077rating 2.23077rating 2.23077
91% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


BR
Bobbie R.
Jacksonville, FL
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Reiter - oil change
quick and accommodating.
RICHARD R L., Service Manager from Westside Hyundai responded on 02/14/2019

Bobbie,

  We're here to keep that Santa Fe rolling......  AND keep you out and about.  Thanks for everything!

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

MG
Margie G.
Jacksonville, FL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
The staff is what makes the place so great
Handle it.
RICHARD R L., Service Manager from Westside Hyundai responded on 02/14/2019

Margie,

  "The staff is what makes the place so great"  We think it helps to have great customers to serve too!! ;-)

Thank You, 

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

Verified Customer
Fernandina Beach, FL
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Great customer service
They always listen, timely, and take care of their customers!
RICHARD R L., Service Manager from Westside Hyundai responded on 02/14/2019

"They always listen, timely, and take care of their customers!"  

WOW!! Thank You for such nice words.  We do try, we're glad you noticed and we're thankful for you business. 

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

KP
Keith P.
Jacksonville, FL
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
The management/leadership is why I go there.
My service guy/team is the best.
RICHARD R L., Service Manager from Westside Hyundai responded on 02/14/2019

Keith,

  The leadership knows who is really in charge... YOU !! Thank You, Sir.  See you next time! 

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

LG
Lillie G.
Jacksonville, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2019 Category: Service
Wonderful
The staff so courteous
RICHARD R L., Service Manager from Westside Hyundai responded on 02/14/2019

Lillie,

  Thanks for the great rating and the nice feedback. If you continue to be so nice I'll have to break out the flower puns! Happy Valentines Day!

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

LS
Lisa S.
Jacksonville, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2019 Category: Service
Smiley
Service was with a smiley and respect. The entire staff was courteous and the timing was perfect!
RICHARD R L., Service Manager from Westside Hyundai responded on 02/14/2019

Lisa,

  You wrote: "Service was with a smile and respect. The entire staff was courteous and the timing was perfect!"

My goodness!!!! That there is awesome feedback! Not sure how to express how Smiley that makes us, Lisa  ;-))

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

CR
Cheryl R.
Jacksonville, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2019 Category: Service
Costumer come first.
Everyone is really nice.
RICHARD R L., Service Manager from Westside Hyundai responded on 02/14/2019

Cheryl,

  "Everyone is really nice" Awwww... Thanks.  We think you're pretty great as well.  We love taking care of you. See you on the next go 'round!

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

MM
Mark M.
Jacksonville, FL
2007 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Wonderful
The service and people
RICHARD R L., Service Manager from Westside Hyundai responded on 02/14/2019

Mark,

  Keep bringing your car and we'll keep trying our best to keep you going!  Thanks for all of your business.

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

Verified Customer
Jacksonville, FL
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Friend staff
Nice comfortable lobby
RICHARD R L., Service Manager from Westside Hyundai responded on 02/08/2019

Freindly Staff....  Great Customer! Thank You!!!

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

LL
Lota L.
Jacksonville, FL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Prompt service!
I had several services that needed to be completed in one day and they were very prompt in getting all the work completed. I planned to be without a vehicle for the entire day, but everything was finished within a few hours.
RICHARD R L., Service Manager from Westside Hyundai responded on 02/08/2019

Lota,

 
From "Promp Service" to a prompt "Thank You" to top it off, Thank You for being a part of our family.  Thank You for continuing to bring in your Elanta. See you next time.

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

CL
Cheryl L.
Jacksonville, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Great service
The staff was very helpful and courteous. Gave me the true wait time. Really appreciated that.
RICHARD R L., Service Manager from Westside Hyundai responded on 02/08/2019

Cheryl,

 You wrote;"The staff was very helpful and courteous. Gave me the true wait time. Really appreciated that"

 We LOVE our customers and we really appreciate You, Thanks!!!!!

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

PD
Patricia D.
Jacksonville, FL
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Very good
Very good
RICHARD R L., Service Manager from Westside Hyundai responded on 02/07/2019

Patricia,

  Thank You SOOOOOO much!  We love to hear the good news from our customers that they are happy with us.  Thanks for taking your time out of your day to give us feedback.  WE look forward to service you again soon.

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

Verified Customer
Jacksonville, FL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/07/2019 Category: Service
poor communication from service department to customer
I you enjoy dropping your car off with issues and not being told anything for hours, this service department fits your needs. A routine oil change takes hours to complete, if you request something they will not always complete the request.
RICHARD R L., Service Manager from Westside Hyundai responded on 02/07/2019

After reading the details of your visit, you have every right to be unsatisfied. My sincere apologies to you.  We work hard to make our customers happy but we do fall short sometimes.  Please use the contact information below to reach me directly so we can discuss further. Again, we apologize for our poor communication and not providing you the experience you deserve when visiting Westside Hyundai. 

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

GG
Gary G.
Jacksonville, FL
2018 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Pleasant Surprise
Surprisingly quick service, especially for a drive-up appointment. Appreciate a superb car wash also.
RICHARD R L., Service Manager from Westside Hyundai responded on 02/07/2019

Gary,

  Thanks for the kind words and the 5 stars! We try hard to meet our customer expectations and truly appreciate your time to give us feedback.  I'll share this with the crew

Thank You,

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

Verified Customer
Jacksonville, FL
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
NA
Close to home. Got in quickly.
RICHARD R L., Service Manager from Westside Hyundai responded on 02/04/2019

Thank You!!!!!!!!  

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

ME
Mara E.
Jacksonville, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/04/2019 Category: Service
Great Job
They did a great job except my oil change took two hrs. That said they did see me without an appointment. Honestly, they will be my go to service station.
RICHARD R L., Service Manager from Westside Hyundai responded on 02/04/2019

Mara,

  I am reviewing your response on Monday morning and what a great way to start it off our week!  So glad you were satisfied with your visit.  We'll be quicker next time! Thanks you again!

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

FW
Frenchess W.
Jacksonville, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2019 Category: Service
Satisfied!!!
Good business
RICHARD R L., Service Manager from Westside Hyundai responded on 02/04/2019

Satisfied!!!! Now that makes two of us! So glad to hear it!  Look forward to next time. 

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

RB
Rose B.
Jacksonville Beach, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019 Category: Service
Rose's pointy of view
The service I received this time was up front and personal. That alone makes me a happier person. Thanks to you all for a good experience.
RICHARD R L., Service Manager from Westside Hyundai responded on 02/01/2019

Rose,

We appreciate your Rosey perspective!  We love taking care of you! 

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050


Verified Customer
Jacksonville, FL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019 Category: Service
Great Parts and Service
Good service and parts as always. Very friendly and helpful.
RICHARD R L., Service Manager from Westside Hyundai responded on 02/01/2019

Thank You for the Great review!! We'll see you next visit

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

Verified Customer
Middleburg, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/29/2019 Category: Service
Mainteneace
when they finish doing a maintenance check well when finished, they left me the engine air filter uncovered felt a very strange noise and when I arrived at the house was uncovered the engine air filter.
RICHARD R L., Service Manager from Westside Hyundai responded on 02/01/2019

VERY Sorry for our mistake, you deserve better.  Please contact me to diuscuss further.

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050