Overview

Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5rating 4.54

1836 Reviews

ReScore Reviews™ (50)

ReScore
Overall Rating 4.2400044/5Overall Rating 4.2400044/5Overall Rating 4.2400044/5Overall Rating 4.2400044/5rating 4.2400044
Original
Overall Rating 2.26/5Overall Rating 2.26/5rating 2.26rating 2.26rating 2.26
91% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


Verified Customer
Fernandina Beach, FL
2018 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
The Review
The service was wonderful

AL
Ava L.
Jacksonville, FL
2017 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Service
They had no problems answering my questions. Very patient and not pushy about having more services done..
JOHN K., Service Director from Westside Hyundai responded on 08/14/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


Verified Customer
Jacksonville, FL
2016 Hyundai Veloster
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/12/2018 Category: Service
Warranty
Completed
JOHN K., Service Director from Westside Hyundai responded on 08/13/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


AL
Amy L.
Seminole, FL
2014 Hyundai Elantra
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/12/2018 Category: Service
Service dept woes
It took 3 visits to repair the problem of car not starting. Service advisor wouldn't return call twice. Dealership refused to provide rental or loaner for several days.
JOHN K., Service Director from Westside Hyundai responded on 08/13/2018

Mrs. Lowther,

I apologize to hear about your recent service. I will have Sherman Cooper, assistant manager, reach out to you and do whatever we need to make this situation right.

John Keester
Service Director


VR
Veronica R.
Jacksonville, FL
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Great service!
I am very satisfied with the service I received. Sherman was very knowledgeable and has excellent customer service skills. He took the time to answer all of my questions. He is a huge asset to your company.

Thank you Sherman.
JOHN K., Service Director from Westside Hyundai responded on 08/12/2018

Thank you for your business and we look forward to serivcing your vehicle on the next visit.

John Keester
Service Director


RF
Rosemay F.
Jacksonville, FL
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
N/a
Good customer service is so important
JOHN K., Service Director from Westside Hyundai responded on 08/10/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


YY
Yvette Y.
Jacksonville, FL
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
I'm please with the service that I receive when I come in.
I'm please with the service that I receive when I come in.
JOHN K., Service Director from Westside Hyundai responded on 08/10/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


Verified Customer
Orange Park, FL
2017 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Quick service
Good quick service
JOHN K., Service Director from Westside Hyundai responded on 08/08/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


RL
Russell L.
Yulee, FL
2012 Hyundai Accent
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2018 Category: Service
Service writer was great
I had expected some difficulty but I was in and out
JOHN K., Service Director from Westside Hyundai responded on 08/08/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


Verified Customer
Jacksonville, FL
2009 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
See Annah
Service is awesome.
JOHN K., Service Director from Westside Hyundai responded on 08/08/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


AQ
Annette Q.
Jacksonville, FL
2016 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2018 Category: Service
Excellent service
I had to come in on a Saturday with no appointment and they were able to take care of my car quickly and efficiently. Would definitely recommend to my friends and family.
JOHN K., Service Director from Westside Hyundai responded on 08/06/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


Verified Customer
Sanderson, FL
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
they are friendly
They are nice
JOHN K., Service Director from Westside Hyundai responded on 08/06/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


OS
Ollie S.
Jacksonville, FL
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Trustworthy!
Quick and I know it's done right !
JOHN K., Service Director from Westside Hyundai responded on 08/04/2018

Thank you for you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director
Hyundai of Orange Park
Westside Hyundai
Genesis of Orange Park 


AD
Alanda D.
Jacksonville, FL
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Wonderful Service
Every time I come to Hyundai for any service the employees are very helpful and nice. They explain everything that is going on with your vehicle and I think communication is very important. I also want to thank Service Advisor Sebastian Rivera for his great service. Job well done.
JOHN K., Service Director from Westside Hyundai responded on 08/03/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


NT
Natese T.
Jacksonville, FL
2010 Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/02/2018 Category: Service
Natese
Good service
JOHN K., Service Director from Westside Hyundai responded on 08/03/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


Verified Customer
Jacksonville, FL
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Good Job
Fast & Friendly
JOHN K., Service Director from Westside Hyundai responded on 08/02/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


Verified Customer
Jacksonville, FL
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Service
Great service
JOHN K., Service Director from Westside Hyundai responded on 08/01/2018

 Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


CD
Cheryl D.
Jacksonville, FL
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Great Service at Westside Hyundai
Each and every time I go in for service I am meet with a smile and a willingness to help me in what ever my situation is. Anna McVey is a true example of what a service advisor should be like to all customers. The other staff members are kind and helpful as well.
JOHN K., Service Director from Westside Hyundai responded on 07/31/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


Verified Customer
Jacksonville, FL
2015 Hyundai Elantra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/31/2018 Category: Service
Waste of time
I usually have a great service but my last one was the worst because I paid for something to get fixed and 2 weeks later my car does the same exact thing and I will never come back.
JOHN K., Service Director from Westside Hyundai responded on 08/01/2018

Mrs. Smith,

I apologize to hear about this situation. I will have Sherman Cooper reach out to you and do whatever we need to make the situation right.

John Keester
Service Director


SM
Shawanna M.
Jacksonville, FL
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Oil change
Awesome service
JOHN K., Service Director from Westside Hyundai responded on 07/31/2018

Thank you for you business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director