Overview

Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5rating 4.54

1767 Reviews

ReScore Reviews™ (48)

ReScore
Overall Rating 4.2083371/5Overall Rating 4.2083371/5Overall Rating 4.2083371/5Overall Rating 4.2083371/5rating 4.2083371
Original
Overall Rating 2.3125/5Overall Rating 2.3125/5rating 2.3125rating 2.3125rating 2.3125
91% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


MH
Mark H.
Jacksonville, FL
2013 Hyundai Azera
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
So convenient. Great service!
So happy you are close by, so helpful, so capable and so nice!😀🚙🚗🚙
JOHN K., Service Director from Westside Hyundai responded on 06/24/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


Anonymous avatar
Verified Customer
Jacksonville Beach, FL
2012 Hyundai Santa Fe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2018 Category: Service
Great experience overall
No 2 week wait for an appointment, very friendly staff made sure I was taken care of and updated. Although they couldn't find the issue I went in for, they did find another repair and coordinated everything under my warranty.
JOHN K., Service Director from Westside Hyundai responded on 06/24/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


Anonymous avatar
Verified Customer
Jacksonville, FL
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
I love the prompt and friendly service. The detailer did a superb job with washing our car.
The staff are very professional and thorough.
JOHN K., Service Director from Westside Hyundai responded on 06/24/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


Anonymous avatar
Verified Customer
Jacksonville, FL
2017 Hyundai Tucson
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/21/2018 Category: Service
Rundown facilities
Service and advisors were fine but the facilities are run down and dirty. Not somewhere I would ever want to wait on a vehicle.
JOHN K., Service Director from Westside Hyundai responded on 06/22/2018

Mrs. Walker,

I apologize to hear about your dissatisfaction with your recent service. I will have Sherman Cooper reach out to you and he will make this situation right.

John Keester
Service Director


Anonymous avatar
Verified Customer
Jacksonville, FL
2016 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2018 Category: Service
The massage chair
Good place to wait for car service
JOHN K., Service Director from Westside Hyundai responded on 06/22/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


KR
Kevin R.
Gainesville, FL
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Sonata Service
On May 23, 2018, I brought my 2011 Sonata with 105,308 miles in for an oil change. I waited in the customer lounge which has large, comfortable chairs, TV, WIFI, coffee and snacks. Along with the oil change, my vehicle was inspected and I was given a list of items will need to be replaced soon along with the costs. The service took just under an hour. Thanks to Westside Hyundai and Sebastian Rivera for the great customer service.
JOHN K., Service Director from Westside Hyundai responded on 06/21/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


JC
Jessie C.
Jacksonville, FL
2015 Hyundai Sonata
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/21/2018 Category: Service
Friendly environment
Wait time to long especially when you make appointment. If you schedule for one service that is all that should be done and you should not feel pressured to get other things done.
JOHN K., Service Director from Westside Hyundai responded on 06/21/2018

Thank you for your response. I will have the assistance manager Sherman Cooper reach out to you and resolve this situation.

John Keester
Service Director


Anonymous avatar
Verified Customer
Jacksonville, FL
2016 Hyundai Accent
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2018 Category: Service
The people who work there
Nothing
JOHN K., Service Director from Westside Hyundai responded on 06/20/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


SK
Steven K.
Jacksonville, FL
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Great service
Great service friendly atmosphere
JOHN K., Service Director from Westside Hyundai responded on 06/20/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


JM
Jambe M.
Macclenny, FL
2012 Hyundai Azera
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
AWESOME AS USUAL!!!!!!
Thanks for always providing awesome service. Keeping my 2012 Azera in tip top shape!!.... I even bring my Kia K7 (Cadenza) for service!!! Thanks Westside Hyundai.
JOHN K., Service Director from Westside Hyundai responded on 06/19/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


PR
Paul R.
Jacksonville, FL
2013 Hyundai Veloster
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2018 Category: Service
Positive attitudes of employees
Fine experience and on time.
JOHN K., Service Director from Westside Hyundai responded on 06/19/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


TB
Tarsya B.
Jacksonville, FL
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Getting customers in and out in a timely manner
Great job
JOHN K., Service Director from Westside Hyundai responded on 06/19/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


Anonymous avatar
Verified Customer
Jacksonville, FL
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Very pleased
I love my new vehicle and the service my store offers. They are friendly and helpful. Thanks for a great job!
JOHN K., Service Director from Westside Hyundai responded on 06/19/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


RS
Richard S.
Jacksonville, FL
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Professional service
Sebastian was professional and courteous in writing up my service request and advised with insight.
JOHN K., Service Director from Westside Hyundai responded on 06/19/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


FT
Frank T.
Jacksonville, FL
2012 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Four years of service
Frank T
JOHN K., Service Director from Westside Hyundai responded on 06/17/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


GC
Gay C.
Jacksonville, FL
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
My Hyundai
This dealership treats clients as friends! Always feel right at home and that we’re getting the best service for our Santa Fe!
JOHN K., Service Director from Westside Hyundai responded on 06/15/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


SD
Sharon D.
Jacksonville, FL
2016 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
ALWAYS A PLEASURE TO DO BUSINESS WITH YOU
ALWAYS A NO HASSLE, NO UP SELLING WAY OF DOING BUSINESS.
JOHN K., Service Director from Westside Hyundai responded on 06/15/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


LL
Laurence L.
Jacksonville, FL
2011 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Great
They did a great job
JOHN K., Service Director from Westside Hyundai responded on 06/15/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


BV
Bethany V.
Jacksonville, FL
2007 Hyundai Entourage
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Awesome service dept.
It’s always a pleasure to have my Hyundai serviced here. The staff is always very friendly and helpful. The wait times can be a little excessive but friendly faces compensate for that.. I will never go anywhere else!
JOHN K., Service Director from Westside Hyundai responded on 06/14/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director


Anonymous avatar
Verified Customer
Jacksonville, FL
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Friendly service
Quick and efficient.
JOHN K., Service Director from Westside Hyundai responded on 06/14/2018

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director