Thank you for sharing your concerns. I assure you our test was done using the proper equipment. We utilize the Ford Ids system (the same scanner used by ford), along with scanners used by all the "big3". All of the key indicators such as the temp sensor were were watched during testing. Had somthing led us to do a manual pinpoint test, we would have done it. Since we did not charge you for the diagnostics, performing one such test would have incurred an unnecessary diagnostic fee.
I wish it could have been an easier fix, as that would have been a sellable outcome, and we both would be happier.
Wish you well
Taylor thank you for sharing your concerns. We do not buy our parts from AutoZone. We must use a supplier that backs our 3yr 36000 mile nationwide warranty. Unfortunately the parts they had in stock that we could get done that day came in a kit with other parts. The other kit was two days out.
Ben I am sorry to hear about this. We do stand behind our work. If you give us a call, I'm sure we can get it taken care of.