Reviews
CE
CHRIS E.
Ford F-150
Verified Customer
F350 Transmission
I think that coming to the conclusion of my truck needing an entire transmission without so much as getting a multimeter out and checking the resistance on temperature/speed sensors is a bit hasty and further indicates an unwillingness to do some real troubleshooting in lieu of throwing parts and money at it. This sounds like a lack of true craftsmanship. I will take the time to do it myself.
Ryan W. from Winters Automotive & Transmission responded on 08/29/2019
Chris,
Thank you for sharing your concerns. I assure you our test was done using the proper equipment. We utilize the Ford Ids system (the same scanner used by ford), along with scanners used by all the "big3". All of the key indicators such as the temp sensor were were watched during testing. Had somthing led us to do a manual pinpoint test, we would have done it. Since we did not charge you for the diagnostics, performing one such test would have incurred an unnecessary diagnostic fee.
I wish it could have been an easier fix, as that would have been a sellable outcome, and we both would be happier.
Wish you well
Ryan
KS
KYLE S.
Chevrolet Silverado 1500
Verified Customer
100% markup in the price of parts
I was very displeased when I found out the retail price for a ball joint from Napa where my parts were ordered was $51.00 and I was charged $98.00. That’s nearly a 100% markup. I was pleased when I brought this to their attention I was refunded $50.00 of the $100.00 markup. However, if this is how business is done here I will go elsewhere.
TH
TAYLOR H.
Toyota Tacoma
Verified Customer
I think they are scamming me
Trying to charge me 600 for a bearing replacement. Part at AutoZone is $150...they knew I was in a rush so charged more. and said if I can wait a few days the could do it for $450
Ryan W. from Winters Automotive & Transmission responded on 05/24/2019
Taylor thank you for sharing your concerns. We do not buy our parts from AutoZone. We must use a supplier that backs our 3yr 36000 mile nationwide warranty. Unfortunately the parts they had in stock that we could get done that day came in a kit with other parts. The other kit was two days out.
BT
Ben T.
Ottawa, KS
Verified Customer
Ben said he thought the service was pretty good in the beginning, but the transmission burned up after just 100 miles. It was shot. He would not recommend them to others because of his experience.
This review was collected via phone interview by Customer Research Inc.
Ryan W. from Winters Automotive & Transmission responded on 05/21/2015
Ben I am sorry to hear about this. We do stand behind our work. If you give us a call, I'm sure we can get it taken care of.
JB
JERRY B.
Ford Econoline Cargo Van
Verified Customer
Six week wait
Lost keys waited six weeks for a fuel pump
Verified Customer
Chevrolet Suburban
Verified Customer
Charges
I wanted to give them a shot because they are local and both Ryan and Levi seem like good guys. My disappointment was in the charges for just looking at the transmission.
I was billed $300 to tell me it's bad. Hard to trust based on that seems like it's about the money more than helping customers and in a small town that can end your business. I get it that they are in business to make money but customers will come when trust is the word on the street.
I was billed $300 to tell me it's bad. Hard to trust based on that seems like it's about the money more than helping customers and in a small town that can end your business. I get it that they are in business to make money but customers will come when trust is the word on the street.
Ryan W. from Winters Automotive & Transmission responded on 02/22/2019
Hi Jon. Th initial inspection led us to believe the solenoids in your trans were bad. So we told you we were going to have to remove the pan to get to the solenoids to inspect and test them. After removing the pan we a large amount of metal and brass in the fluid and pan indicating an eminent transmission failure. That metal is what destroyed the solenoids. The charges reflect the fluid, gaskets and labor for that job.
JS
James S.
Gardner, KS
Hyundai Excel
Verified Customer
James said his vehicle is still in the same condition as when he brought it in and he had to pay $83 for the service. He brought his vehicle in before and they did not fix it to his satisfaction that time either. For these reasons, he won't recommend this business.
This review was collected via phone interview by Customer Research Inc.
JR
JAMES R.
Gardner, KS
GMC Pickup
Verified Customer
returning customer
service was great..you think give me alittle discount since returning customer..nope full bore price disappointed there
BM
BRANDON M.
Ford Mustang
Verified Customer
Sent car in for diagnosis
Service was good. Got me in timely and pinpointed where issue was to the extent they could. Only reason I am giving 3 stars is I left the car with 20 miles in my tank and when I recieved car back it was below e. I was very lucky to make it to gas station.
Recommended
RG
Rob G.
Gardner, KS
Dodge Grand Caravan
Verified Customer
Spoke with Rob. He said that he always goes there and he generally gets good service. However, this time the vehicle was released with a stripped bolt. He spoke with Larry and Rob repaired the bolt himself.
Recommended
This review was collected via phone interview by Customer Research Inc.
DK
Dalton K.
Kansas
Honda Civic
Verified Customer
Dalton said the business provided good service but the overall experience was average.
Recommended
This review was collected via phone interview by Customer Research Inc.
CR
Chad R.
Kansas
Dodge Dakota
Verified Customer
Chad said the service this business provided was awesome. He had an issue come up with his vehicle and it will need more work done.
Recommended
This review was collected via phone interview by Customer Research Inc.
RL
Rebecca L.
Gardner, KS
Chevrolet Cavalier
Verified Customer
Rebecca said the service was fine at the business but she doesn't usually take her vehicle there because she prefers her personal mechanic. However, she would recommend them.
Recommended
This review was collected via phone interview by Customer Research Inc.
EM
Eldon M.
Lenexa, KS
Ford RV Cutaway
Verified Customer
Eldon said his experience at this business was okay.
Recommended
This review was collected via phone interview by Customer Research Inc.
NC
NATALIA C.
Gardner, KS
Ford Windstar
Verified Customer
Job done well, blindsided by cost
I have mixed feelings with our recent experience at Winters. On one hand, the mechanics were able to work our van in for an AC check. They were able to do the work needed, too. On the other hand, we were blindsided by the cost of repairs. Perhaps this is normal practice to simply do the work then just have customers pay the cost---but it is hard when that cost is the first time EVER having that service done. We simply had zero experience to gauge from for the needed work. We could have evaluated our budget vs the situation to determine whether we were able to go forth with the repair.
Ryan W. from Winters Automotive & Transmission responded on 06/17/2016
Thank you for the response. We value your feedback. I hope after our conversation everthing is settled, if not please call me. You have been a great customer and we want you to be happy. We look forward to seeing you in the future.
MK
Monica K.
Gardner, KS
Toyota Corolla
Verified Customer
Monica said her husband had to taken the vehicle back because the parts were not put in correctly.
Recommended
This review was collected via phone interview by Customer Research Inc.
JG
Jim G.
Nebraska
Chevrolet Silverado
Verified Customer
Spoke with Melissa. She said the business charged her double to look at the same vehicle for the same reason. She said she thinks an employee named Ryan is very helpful, as well as the others.
Recommended
This review was collected via phone interview by Customer Research Inc.
JM
Jim M.
Kansas
Ford Bronco
Verified Customer
Jim said he has a Ford vehicle and when he brought it in Kelly told him he is not very good at working on Ford vehicles.
Recommended
This review was collected via phone interview by Customer Research Inc.
RG
Rick G.
Gardner, KS
Chevrolet Chevy Van
Verified Customer
Rick said he brought his vehicle in for a transmssion leak, and it is still leaking. The person who helped him with everything on his recent service told him his custom chrome transmission pan is hard to seat, therefore he might have to bring his vehicle back a few more times for them to get the pan to seat correctly.
Recommended
This review was collected via phone interview by Customer Research Inc.
TH
Troy H.
Louisburg, KS
Ford Pickup
Verified Customer
Spoke with Holly. She said the repairs to the vehicle took 3 and a half weeks longer than she was originally told it would be. This is the second time this vehicle has been at this business.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ryan W. from Winters Automotive & Transmission responded on 04/08/2013
I do regret how long this repair took. The transmission case was damaged and could not be rebuilt. The replacement case was difficult to get. The vehicle was here twice but not because of any warranty issues. I value Holly and Troy as they are excellent customers, and I look forward to seeing them in the future.