Car Good Deceptive Sales Process
Comments are about the sales process.
The salesman, Keith Linton, was knowledgeable, demonstrated the car and overall helpful.
The new car sales manager, David Jones, was deceptive about an add on charge that was not part of the initial negotiations. I later learned it was for a three year warranty which was already included with the car purchase.
Honest and open negotiations are expected but lying and deceitful actions should not be exhibited by a luxury class car seller. People who can afford a Genesis are not the same class that would buy a lower priced Hyundai and will not accept the same type of treatment.
The cost of the extra warranty was $495 which is mostly profit to the dealership. My comments to friends about the deceptive sales tactics may cost the dealership and Genesis more than the additional profit generated.
The location of the dealership is in the southwest part of Louisville and the moneyed end of town is on the east side where I live. Distance from my home to the dealership is 17 miles and would be greater for many who could afford a Genesis.
I understand there are two Louisville dealers who are competing for the dealership. I initially visited the one within three miles of my home. I called ahead and talked with the female sales manager. She said a G90 was there but when I arrived and talked with a nice young man he could not find the car. The owner of the dealership had driven the car home. I subsequently went back, learned the dealership owner had bought the car and a rude salesman tried to sell a used car.
For Genesis to be elevated to the level of other luxury car manufacturers it needs to significantly raise it's standards for dealerships and sales people.
I am impressed by the car but not by the dealerships and sales experience.
Recommended
Verified Owner
