AR

Adam Ritch

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.6

(270 reviews)

69

Reviews of Adam Ritch

BW

BRAD W.

Post Falls, ID

04/22/2021

Verified Customer

Category: Service

Excellent customer service!

I had an issue with a newer ford f150 that I had recently purchased (oil leak) made an appointment, took the truck in ,they assessed the problem assured me it would be taken care of. The service department called the next morning to let me know the truck was repaired and ready for pick up. the service agent was very friendly and knowledgeable and professional. I feel that I received exceptional service from Mike white ford!

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/22/2021 02:54 PM

Brad, thank you for the excellent review! Issues with newer vehicles are never fun, but we're always glad when we're able to assist! It was a pleasure serving you and your vehicle! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Spirit Lake, ID

04/19/2021

Verified Customer

Category: Service

Thank you

Adam's the best

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/20/2021 08:53 AM

Anonymous, thank you for the 5 star review. We agree - Adam is the best! We'll pass along your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Rathdrum, ID

04/06/2021

Verified Customer

Category: Service

Great service

All employees were very helpful.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/06/2021 02:12 PM

Anonymous, thank you for the great review! We're very proud of our team and so glad that you had a great experience with them! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

SH

STANTON H.

Rathdrum, ID

Ford F250

04/03/2021

Verified Customer

Category: Service

Best Ford dealer/service department in the area to handle my situation

Service department identified the problem and gave a in-depth review with options available and the best to pursue. Got the work done and am happy with the results. I highly recommend this dealership.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/06/2021 02:05 PM

Stanton, thank you for the exceptional review. Serving excellent customers, such as yourself, is a privilege that we take very seriously. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

PM

PAUL M.

Post Falls, ID

03/29/2021

Verified Customer

Category: Service

Great Service

Very professional

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/01/2021 02:52 PM

Paul, thank you for the 5 star review! We're so glad that you found our team to be great and professional! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Hoquiam, WA

Ford Super Duty F-350 SRW

03/26/2021

Verified Customer

Category: Service

Customer service

We came from the coast our check engine light came on for the third time had already taken it to Ford on the coast, stopped by Ford in Coeur d’Alene and they brought let us bring it in the next day. They figured out it was a recall and fixed it that day for free. Thank you so much to Mike White Ford.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/01/2021 02:33 PM

Anonymous, thank you for the 5 star review! Although we're sorry that you had to drive so far to get your truck taken care of, we're so glad that we were able to sort it out for you! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

PO

PATRICK O.

Post Falls, ID

03/22/2021

Verified Customer

Category: Service

Scheduled me to wait...45 minutes before mechanics

The scheduler could have significantly helped connect the dots here. I was having a simple download of info taken. It took all of 5 minutes. They scheduled me however at 7:15 AM. Upon arrival, I was informed the mechanics don’t start until 8am. So I waited around unexpectedly and avoidably.

Recommended

Employees worked with

Service Advisor

DS

DAN S.

Hayden, ID

03/17/2021

Verified Customer

Category: Service

New keys

Do too my work Schedule the team at Mike White Ford changed all of their schedules to accommodate My company !
Thank You all of you so much !
Dan S

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/18/2021 03:54 PM

Dan, thank you for the 5 star review! We always promise to do our best to accommodate any schedule and make your experiences as convenient as possible! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

PA

PAT A.

Coeur D'Alene, ID

03/16/2021

Verified Customer

Category: Service

Vehicle service 2018 Explorer

The work that needed to be done...fixing the passenger heat seating mechanism was repaired. The only downside to this was it took this 2nd visit to get fixed. I had brought in before & was told it was fixed & it wasn't. When this was pointed out that still wasn't working my husband & I were given various reasons that this seat was different than how the other seats in the vehicle worked. So I just dropped it. Then decided no that this should be able to get fixed...was firm about it this time & it got done. So this is why the 5 stars

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/17/2021 01:57 PM

Pat, thank you for the 5 star review. We're sorry that it took 2 visits to get your heat situation fixed, but we're so glad that we were able to get there in the end! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

RC

RICHARD C.

Rathdrum, ID

Ford F350

03/15/2021

Verified Customer

Category: Service

Fixed the problem this time around!

They followed up after my concerns that the work I requested was not completed properly the first time around. Another appointment was scheduled and now everything works great. This dealership wants to make sure you are satisfied.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/17/2021 01:55 PM

Richard, thank you for the kind review! We're so glad that everything is working great now! That's always our goal! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

KT

KAREN T.

Rathdrum, ID

03/08/2021

Verified Customer

Category: Service

Easy 5 stars

First experience with Mike White Ford. From the phone call to schedule service to my arrival and departure I would give 10 stars if able. Staff was friendly, attentive and made me feel well cared for. So I had no thoughts that my car wouldn't be cared for the same way. Very pleasant experience and will most definitely be returning for anything my car needs.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/09/2021 02:19 PM

Karen, thank you for the kind review! Thank you for giving us a chance with your first visit! We consider ourselves very lucky to have earned your trust and will continue to work hard to keep it! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

JH

JAKE H.

Hayden, ID

02/26/2021

Verified Customer

Category: Service

Adam Ritch = Stud

Adam is a great dude. Takes great care of me every time.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/01/2021 03:13 PM

Jake, thank you for the great review! We're so glad that you had such a positive experience with Adam! We'll be sure to pass along your very complimentary words to him! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

LO

LEON O.

Rathdrum, ID

Ford Expedition

02/26/2021

Verified Customer

Category: Service

Good service

Adam is a very good service tech/keep him around and give him a raise!

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/01/2021 03:12 PM

Leon, thank you for the good review! We're very proud of Adam and will be sure to pass along your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Post Falls, ID

02/24/2021

Verified Customer

Category: Service

My 19-year-old car was going Klickety cleaning boom bang bang

A Poem...

My 19-year-old car was going Klickety clang boom bing bang

Noises it did make

So into the Ford garage I did takes

Because my old focus
was making such a ruckus

Now it purrs And goes hummmm

OK I know this poem is dumb.

My only complaint was with the hot cocoa… Somebody forgot to change it… Big big no-no

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/25/2021 03:18 PM

Anonymous, thank you for the poem! We've read them before and we always love them! Also thanks for letting us know about the hot cocoa, it shouldn't happen again! It is always a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you and reading our next poem whenever you need us next!

Employees worked with

Service Advisor

Verified Customer

Airway Heights, WA

Ford F350

02/24/2021

Verified Customer

Category: Service

owner

EXCELLENT SERVICE

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/24/2021 01:52 PM

Anonymous, thank you for the excellent review! We're so glad that you had a great service experience! We're very proud of our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future.

Employees worked with

Service Advisor

LG

LORNA G.

Coeur D'Alene, ID

02/11/2021

Verified Customer

Category: Service

Customer service

Great customer service. Ready to help and very pleasant

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2021 04:56 PM

Lorna, thank you for the 5 star review! We're so glad that you were happy with our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

TD

TERRY D.

Coeur D Alene, ID

02/10/2021

Verified Customer

Category: Service

Quick service

I was very pleased with how I was treated as well as how efficient the maintenance was done on my vehicle

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/11/2021 02:03 PM

Terry, thank you for the great review! We're so glad that your maintenance was successful and fast! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Hayden, ID

Ford Super Duty F-250 SRW

02/05/2021

Verified Customer

Category: Service

Great Customer Service

Adam genuinely cares about customer satisfaction and went the extra mile to make sure all my concerns were thoroughly addressed.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/08/2021 02:48 PM

Anonymous, thank you for the 5 star review review! We're very proud of Adam and will be sure to pass along your kind words. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

WB

WILLIAM B.

Pinehurst, ID

Ford F250

02/04/2021

Verified Customer

Category: Service

Great Service

Adam Ritch and Joe Fio are the best and that is why I have my work done at Mike White Ford!

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/04/2021 02:48 PM

William, thank you for the great review! We're so glad that you have such great and consistent service with us! We'll be sure to pass along your kind words to both Adam and Joe! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

RT

RICK T.

WA

02/04/2021

Verified Customer

Category: Service

Great Customer Service

Very friendly and personable service. Highly recommend this Dealership.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/04/2021 02:47 PM

Rick, thank you for the 5 star review! Our customers are everything to us and we always want to make sure they are taken care of and feel valued! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

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