Adam Ritch

12/01/2021

Verified Customer

Category: Service

Good job guys.

very happy camper.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/02/2021 02:39 PM

Franklin, thank you for the 5 star review! We love serving happy campers! Thank you for choosing Mike White Ford!

Employees worked with

REBECCA V.

Coeur D'Alene, ID

Chrysler PT Cruiser

11/24/2021

Verified Customer

Category: Service

Great service!

Adam in service was very efficient and polite. Also, Joe P in service department is always the Best!!! I have to include Richard who has taken care of my car since 2006. And my best to Lougene. You have a great team!

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/29/2021 02:48 PM

Rebecca, thank you for the kind review! We're so proud of our team and so glad that you've had such great experiences with so many of them! We will be sure to pass along your kind words! Thank you for choosing Mike White Ford!

Employees worked with

Verified Customer

Sandpoint, ID

Ford F350

11/10/2021

Verified Customer

Category: Service

Great service

Always great service

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/10/2021 03:31 PM

Anonymous, thank you for the great review! We're so glad that you had such a pleasant experience! We look forward to serving you again in the future!

Employees worked with

Verified Customer

Airway Heights, WA

11/04/2021

Verified Customer

Category: Service

EXCELLENT SERVICE

Such pleasant employees that always help!!

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/05/2021 02:19 PM

Anonymous, thank you for the excellent review! We're very proud of our team and so glad that you had such a good experience with them! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

SCOTT T.

Post Falls, ID

Ford Ranger

10/29/2021

Verified Customer

Category: Service

Phenomenal

My service adviser was phenomenal in every way. Thank you

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/01/2021 01:32 PM

Scott, thank you for the phenomenal review! We're so glad that Adam has been taking such excellent care of your and your vehicle! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

GARY L.

Coeur D'Alene, ID

Ford Explorer

10/27/2021

Verified Customer

Category: Service

Review

I had an exceptionally long wait for the shuttle, this was not the driver’s fault.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/28/2021 03:18 PM

Gary, thank you for letting us know about your shuttle issue. We will be sure to review what happened so that it does not happen again. We look forward to serving you again in the future!

Employees worked with

Verified Customer

Spokane, WA

10/20/2021

Verified Customer

Category: Service

Did what they said they were going to do!

I went in with a proposed service recall and they verified and fixed it without trying to sell me anything else. I added on an oil change and it was a great price!

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/21/2021 03:00 PM

Anonymous, thank you for the great review! We're so glad that we were able to take care of your recall and your oil change at the same time! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JEFFREY T.

Liberty Lake, WA

10/18/2021

Verified Customer

Category: Service

Great

Great service

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/18/2021 03:41 PM

Jeffrey, thank you for the great review! We're so glad that you had such a great experience! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Ford Super Duty F-350 SRW

TIM O.

Post Falls, ID

10/06/2021

Verified Customer

Category: Service

Outstanding...

Your service was exceptional, the job was done extremely quick and done by competent tech's. The value was great and came in below my original cost projections. I'm a happy return customer.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/08/2021 02:47 PM

Tim, thank you for the outstanding review! We're so glad that you had such a fast and pleasant experience! We're grateful that you chose to come back to us and hope to be able to serve you again when you have further needs in the future!

Employees worked with

CHARLES D.

Spirit Lake, ID

10/04/2021

Verified Customer

Category: Service

Service Dept

Great service, great price but didn't receive the free car wash coupon like last time.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/05/2021 02:48 PM

Charles, we're glad that you enjoyed your service. We apologize that you didn't receive your coupon but we'd like to make it right. Please reply to this review with your mailing address and we'll drop a coupon in the mail for you. Thank you for choosing Mike White Ford!

Employees worked with

Verified Customer

Airway Heights, WA

09/03/2021

Verified Customer

Category: Service

GREAT!

WOULD RECOMEND!

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/03/2021 03:59 PM

Anonymous, thank you for the great review! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

BILLY G.

Coeur D Alene, ID

Ford Edge

09/02/2021

Verified Customer

Category: Service

All good

I went in for warranty work and needed a check up on a couple minor issues. The warranty work went perfect and a free inspection resolved my questions.
All good.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/03/2021 03:59 PM

Billy, thank you for the good review! We're glad that the warranty work went smoothly and we were able to answer your questions with the inspection! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

MARK S.

Liberty Lake, WA

08/25/2021

Verified Customer

Category: Service

Excellent customer service

Work was completed quickly

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/25/2021 10:52 AM

Mark, thank you for the excellent review! We're so glad that your work was completed quickly and well! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer

Post Falls, ID

Ford F250

08/22/2021

Verified Customer

Category: Service

Just and oil change this time

Not much to say about this visit, as it was a routine oil change.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/25/2021 10:50 AM

Anonymous, thank you for the 5 star review! We're glad that your oil change went smoothly! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

DENICE T.

Coeur D Alene, ID

Ford Expedition

08/19/2021

Verified Customer

Category: Service

Exceeded expectations

On Monday, my brand new Expedition presented a significant oil leak. I called the service department immediately and Cole offered to take a quick look that day to ensure the car was safe to drive, and at the same time booked an appointment for Wednesday to perform a more detailed check. I brought the car in Monday afternoon and was informed the car could not leave for safety reasons; Cole provided a service loaner and promised an update when the car could be better examined, likely on Wednesday which was the day of my original appointment. Adam called mid-morning Tuesday and told me the leaking crankshaft gasket was fixed and I could pick up the car at lunchtime Tuesday. Totally exceeded my expectations. Great customer service and communication by both Cole and Adam.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/25/2021 10:46 AM

Denise, thank you for the kind review. It's never a good time when there are issues with a brand new vehicle. We really apprentice your patience and understanding. We're so glad that we were able to take care of the issue and get you back in the car quickly and safely! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer

Liberty Lake, WA

Ford Focus

08/13/2021

Verified Customer

Category: Service

AC Fixed

Jesse got my car in and was able to figure out why my AC didn’t work. The issue was fixed and my AC has been working good ever since.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/13/2021 02:12 PM

Anonymous, thank you for the 5 star review! We're so glad that Jesse was able to get your AC situation sorted out! It's hot out there and AC isn't exactly optional right now! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

PAT A.

Coeur D'Alene, ID

Ford Explorer

08/02/2021

Verified Customer

Category: Service

2018 Explorer service

Adam was very helpful & explained everything very good.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/04/2021 02:06 PM

Pat, thank you for the 5 star review! We're so glad that you had such a good experience with Adam! We'll be sure to pass along your kind words. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

TRENT A.

Post Falls, ID

Ford Explorer

07/28/2021

Verified Customer

Category: Service

Great customer service

Stayed in touch and let me know what was going on.

Thank you

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/04/2021 01:59 PM

Trent, thank you for the great review! We're so glad that you enjoyed the communication level of our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer

Airway Heights, WA

07/20/2021

Verified Customer

Category: Service

quick and friendly service.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/03/2021 04:32 PM

Anonymous, thank you for the 5 star review! Quick and friendly service are two of our most important goals for all customer experiences! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

Verified Customer

Coeur D Alene, ID

Ford Ranger

07/16/2021

Verified Customer

Category: Service

Helpful and professional

The Service Department Staff welcomed me for my appointment and were efficient in getting the service done. Even though I did not buy my vehicle from Mike White Ford, they performed the recall service as if I purchased my vehicle there. Small gestures speak volumes. I left feeling satisfied with the service.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/16/2021 02:42 PM

Anonymous, thank you for the kind review! We're so glad that your appointment was a success and that you felt warmly welcomed! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with