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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / ALEX JACOB
AJ

ALEX JACOB

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(79 reviews)
66

Reviews of ALEX JACOB

Verified Customer
Tampa, FL
2021 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2021
verified customer Verified Customer
Category: Service
John- excellent seevice
John delivered excellent service. Kept me updated at all times and really delivered outstanding customer service.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/04/2021
Service Type: Repair
Category: Service
Not complete. Service not done
Had issue with tires and I have to take car back because the lights are back on. First time took they put too much pressure at gasket and the oil was leaking.
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 08/05/2021 05:40 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
FA
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Faron A.
Zephyrhills, FL
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021
verified customer Verified Customer
Category: Service
They did it right
The service after I came in for a simple oil change was impeccable. Not only were they prompt, but ensured future visits will have the same level of detail! Incredible
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/08/2021
Service Type: Repair
Category: Service
Months to replace a mirror
Parts and service department are disconnected and communication internally and externally need serious improvement. Ordered a part in April that needed paint and install. Repaired in July! Crazy!
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/09/2021 05:28 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
Land O Lakes, FL
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2021
verified customer Verified Customer
Category: Service
Success is how we respond to problems
I had some issues during my last visit.

John called, took ownership, and went above and beyond to resolve the issues.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/25/2021
Service Type: Maintenance
Category: Service
Service?
Brought my vehicle in for routine maintenance. I was ignored for 10 minutes. I was scolded for not bringing in sooner. When I'd tried to bring in sooner, I was turned away. Identified a minor maintenance issue they said was fixed, but wasn't.
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/26/2021 06:08 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
MG
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Michael G.
Spring Hill, FL
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2021
verified customer Verified Customer
Category: Service
Miscommunication taken care of
After a misunderstanding regarding service, the service manager has reached out to me and has made things right. I am appreciative of the effort and timely handling of this misunderstanding.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/21/2021
Service Type: Maintenance
Category: Service
Lack of communication regarding service
I scheduled service for my 2020 Santa Fe based on the recommendations of mileage and date on service sticker placed in vehicle after my 1st service. I was advised that my complimentary service was every 7500 miles and now my next service will not be for 11,000 miles, this seems to be excessive. Also the service took over 90 minutes for a simple oil change.
Not Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 05/21/2021 02:22 PM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

 

Employees worked with
AJ
ALEX JACOB
Verified Customer
Land O Lakes, FL
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2021
verified customer Verified Customer
Category: Service
They truly care about their customers
My TPMS sensor went out on my 2026 Tuscon and they had to order a new part. They kept me appraised of the status of the repair and were very polite.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/07/2021
Service Type: Repair
Category: Service
Overbooked and understaffed service department
They are overbooked and understaffed. Unless you like sitting in a waiting room for hours multiple times , find a different dealership for repairs
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/08/2021 02:17 PM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
MA
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Mahwish A.
Zephyrhills, FL
2013 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2021
verified customer Verified Customer
Category: Service
Excellent Customer Service
The service team did an amazing job performing the required services on my Santa Fe. They were prompt with communication and the work was performed in a timely manner. Lamar, Kevin, Alex and John Cate went above and beyond in addressing the concerns and issues I brought to their attention. Thanks, team.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/13/2021
Service Type: Maintenance
Category: Service
Irresponsible Staff
Work was not completed, yet the car was returned to me stating that work was done in entirety and I was charged for it. I found out later myself that the hood handle was not replaced. Took the car back and I was told that they missed it because the part hadn’t arrived yet. Then, who marked the job as complete? Additionally, while my car was there, they forgot about it and didn’t perform all the other requested services. So I lost a day to that non-sense.
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/14/2021 09:03 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

BARRY R. from Hyundai of Wesley Chapel responded on 04/29/2021 05:24 AM

Thank you so much for the rescore. I am pleased our team was able to rectify the situation and get everything handled for you!

Employees worked with
AJ
ALEX JACOB
Verified Customer
Zephyrhills, FL
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
verified customer Verified Customer
Category: Service
The resolved my problem
They gave me an incentive for taking a little longer than expected, I appreciate it, they resolved my problem and I was happy with the outcome
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/13/2021
Service Type: Maintenance
Category: Service
Waiting time to long
Takes to long to order parts
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/14/2021 09:08 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

BARRY R. from Hyundai of Wesley Chapel responded on 04/28/2021 09:24 AM

Thank you for taking the time to fill out our survey and choosing Hyundai of Wesley Chapel as your service department. We sincerely apologize about the delay getting the proper parts needed for your vehicle. That was not our intention. I just tried calling you personally to see if there is anything I can do to make things right. When you have a moment please either call or txt me. My number is 727-385-3301

Barry Roach
Hyundai/Genesis Experience Manager

Employees worked with
AJ
ALEX JACOB
Verified Customer
Tampa, FL
2021 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2021
verified customer Verified Customer
Category: Service
John- excellent seevice
John delivered excellent service. Kept me updated at all times and really delivered outstanding customer service.
Recommended
Employees worked with
AJ
ALEX JACOB
FA
gravatar
Faron A.
Zephyrhills, FL
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021
verified customer Verified Customer
Category: Service
They did it right
The service after I came in for a simple oil change was impeccable. Not only were they prompt, but ensured future visits will have the same level of detail! Incredible
Recommended
Employees worked with
AJ
ALEX JACOB
Verified Customer
Land O Lakes, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Reliable
Always great reliable service.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/14/2021 06:56 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
Wesley Chapel, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil Change
Wonderful staff.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/13/2021 06:13 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
Land O Lakes, FL
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2021
verified customer Verified Customer
Category: Service
Success is how we respond to problems
I had some issues during my last visit.

John called, took ownership, and went above and beyond to resolve the issues.
Recommended
Employees worked with
AJ
ALEX JACOB
JB
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John B.
Dade City, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
great staff and great service
great staff and great service
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/24/2021 05:33 AM

Thank you so much for the 5 Star Review John! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
Land O Lakes, FL
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Kona
Petsonnel knowledgeable about vehicle and service plan
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/24/2021 05:34 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
EC
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Edward C.
Tampa, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
personnel
Three purchases should say it all. Too many surveys !! You will know if there's a problem.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/23/2021 06:02 AM

Thank you so much for the 5 Star Review Edward! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Got an oil change great service.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/23/2021 05:42 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
Tampa, FL
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Exceptional
Loved the fact that the advisor kept me updated on every details while my car was being fixed! Thank you!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/18/2021 05:38 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
TR
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Trevor R.
Wesley Chapel, FL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellence
Excellent care and knowledgeable personnel.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/12/2021 06:13 AM

Thank you so much for the 5 Star Review Trevor! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
SD
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Stephen D.
Zephyrhills, FL
2020 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Courtesy service of new vehicle
Timely service
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/08/2021 05:34 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
SC
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Susan C.
Tampa, FL
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service review
I Always have my Santa Fe serviced here, the staff are always very courteous and informative about what the car needs and costs etc. i usually stay and wait, they have good facilities amd the work is usually done quickly and efficiently
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/27/2021 06:06 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
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