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SureCritic / Hyundai Dealer / Joe Machens Hyundai / ANDREW A MOELLER
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ANDREW A MOELLER

Joe Machens Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(913 reviews)
90

Reviews of ANDREW A MOELLER

Verified Customer
Martinsburg, MO
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
My time at Hyundai
My visit for recall item went well everyone was professional and polite
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 07/30/2019 02:28 PM

Thank you for the feedback.  We strive for 5 stars on every review, Let us know if there is anything we can improve for next time.

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
CT
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Carla T.
Sedalia, MO
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Nice Hyundai dealership
They got my car in out quickly and were very informative and nice.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 07/11/2019 11:28 AM

Thank you for the feedback. Let us know how to earn that 5th star.

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
Verified Customer
Columbia, MO
2013 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Timely maintenance and good communication
Daughters car needed a recall so she took it in. A full checklist was done on the car also that was helpful to me as a reminder for what also needs attention. Daughter didn't complain about anything so I am happy.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 07/02/2019 11:12 AM

Thank you for the feedback.  Let us know how we can earn that 5th star.

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
EF
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Erika F.
Columbia, MO
2018 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Happy Rainbow
I do recommend to family and friends.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 06/20/2019 02:48 PM

Thank you for the feedback.  Let us know if there is anything we can do to earn that 5th star!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
KA
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Kimberly A.
Holts Summit, MO
2016 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
First oil change
Scheduled online
Service was good
Didn’t cost because it was my first
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 06/05/2019 05:27 AM

Thank you for the feedback. We strive for 5 star reviews, please let us know if there is anything that can earn us that 5th star. 

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
MR
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Mary R.
Columbia, MO
2012 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Workers always great me friendly and quick.
They always do a good job and keep me updasy.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 05/09/2019 05:53 AM

Thank you for the feedback. Let us know what we can do to earn that 5th star next time!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
Verified Customer
Hallsville, MO
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/23/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service department acceptable
Service completed in an acceptable amount of time. If a car wash is part of the service it should be clean and not half cleaned. Car was still dirty on one side.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 04/25/2019 05:57 AM

I apologize if the car was not washed to satisfaction. I will forward this to the detail department.  We do have Tiger wash passes available at request if you would like one of those next time.  Thank you for the feedback.

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
Verified Customer
Kirksville, MO
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Good service overall. A minor point but I noticed the technician recorded the wrong mileage for my car, which makes the next service date appear later than it should.

Also, he indicated he would wash the car. If he did, he definitely missed some spots on it.

These are minor considerations. Very happy with service overall.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 04/16/2019 05:48 AM

Thank you for the feedback.  If the mileage was wrong on the sticker, stop on by and I'll get you a new one along with a free Tiger was pass.  

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
TG
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Terry G.
Moberly, MO
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/14/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Routine service.
Car could have been a bit cleaner.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 04/16/2019 05:50 AM

Thank you for the feedback.  Sorry about the wash.

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
MW
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Melvin W.
Columbia, MO
2017 Hyundai Ioniq Hybr
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Once again excellence delivered
Everything always goes as expected. Who could ask for more than that.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 03/11/2019 11:43 AM

Thank you for the feedback.  Let us know how we can earn that 5th star.

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
RY
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Ron Y.
Hallsville, MO
2017 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Made a appointment and was in and out under 30 minutes. Service tec was very knowledgeable of my type of car.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 02/08/2019 12:54 PM

Thank you for the feedback.  Let us know if there is something we can do different to earn that 5th star.

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
Verified Customer
Columbia, MO
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good
Good
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 01/14/2019 03:16 PM

Thank you for the feedback.  Let us know what we can do to earn that 5th star!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
MW
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Mary W.
Columbia, MO
2012 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Appointments
All appointments should be done first come, first serve.
Recommended
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 11/23/2018 03:12 PM

We appreciate your feedback.

Tyler Schrimpf - 573-474-7400

Employees worked with
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ANDREW A MOELLER
Verified Customer
Sturgeon, MO
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
they were good
they were good
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 10/15/2018 07:49 AM

Thank you for the review.  Let me know what I can do to earn that 5th star next time.

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
SB
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Steven B.
Columbia, MO
2009 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
good service
Good service. The advisor was very good. The particular car has had many defects and would not buy again.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 07/05/2018 03:26 PM

Thank you for the feedback.  Let me know what I can do to earn that 5th star.

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
Verified Customer
Moberly, MO
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Very nice and fast service. Thank you!
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 07/05/2018 05:26 AM

Thank you for the feedback.  Let us know what we can do to earn that 5th star!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
WW
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William W.
Columbia, MO
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil leak after oil change
I had oil leaking for four days after my oil change. I’m sure this was my time old oil that somehow had gotten on my frame.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 06/12/2018 01:58 PM

Thank you for the feedback.  I will personally talk with the technician to ensure this will not happen in the future.  

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
Verified Customer
Columbia, MO
2009 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good
Good
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 06/05/2018 11:35 AM

Thank you for the feedback.  Let us know what we can do to earn that 5th star!

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
Verified Customer
Columbia, MO
2017 Hyundai Ioniq Hybr
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pretty Good
Took about 30 minutes longer than expected, but that's not unacceptable. All in all it was fine.
Recommended
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 05/26/2018 12:48 PM

Thank you for completing our survey.

Employees worked with
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ANDREW A MOELLER
JT
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Joseph T.
Blackwater, MO
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
As what I had done was recommended for my 2017 car, it would have been nice to get some kind of discount as I had purchased the car here
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 05/14/2018 05:58 AM

Thank you for the feedback.  We do post coupons on our website regularly.  Thank you for your business.

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
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