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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Brent Parker
BP

Brent Parker

Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(345 reviews)
76

Reviews of Brent Parker

Verified Customer
Coeur D Alene, ID
Ford Bronco Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2022
verified customerVerified Customer
9
Category: Service
Service
Only problem I had was I had to sit outside and wait 15 minutes to bring my car in. I was there at my appointment time but there were cars lined up inside.
Employees worked with
BP
Brent Parker
TJ
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TEDDY J.
Hayden, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2022
verified customerVerified Customer
10
Category: Service
Great
Great service
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:33 AM

Teddy, thank you for the great review! We're grateful that you chose Mike White Ford!

Employees worked with
BP
Brent Parker
AB
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ASHLEY B.
Hayden, ID
Ford Taurus
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/14/2022
verified customerVerified Customer
1
Category: Service
No Follow Up, Very little Info given
I still am yet to receive a follow up call on my tires, called for another tech today and left a message. No one has looked into why I'm 20,000 miles into my tires and they are in the red. This is the second time in a row this has happened to me buying tires here. There has to be something wrong with the manufacturer or my car but I had to bring it up that this is happening again. They also turned my lights off auto which I never do and I was driving around with my kids last night with the lights off until I noticed. Didn't rotate my tires and they did not tell me that. I noticed when I got home because no one went over the report with me like they usually do. So they overcharged me and told me to come back and get it. Then called back and said it has to be a check. This is all info they should have given me and options for tires. Said they would check into the warranty today on Monday and it's now 3 pm and no phone call.
Employees worked with
BP
Brent Parker
DK
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DEBRA K.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2022
verified customerVerified Customer
10
Category: Service
Quick service and very polite
I have a lot of respect for your boys in the service department.
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:29 AM

Debra, thank you for the 5 star review! We're grateful that you chose Mike White Ford!

Employees worked with
BP
Brent Parker
DD
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DENNIS D.
Coeur D Alene, ID
Ford F-150
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/12/2022
verified customerVerified Customer
4
Category: Service
Hidden shiipping charge
I was quoted a price of $1062 by Ashton for 4 Falcen Wildpeaks 275 65 -18. When I ordered them over the phone with Vince, there was no mention of a $108 shipping charge until I went to have them installed on 11-11-22. I decided to go ahead with the deal at this point, but this was not the business arrangement I thought I was setting up upon ordering tires. I have never heard of paying for tires advertised by the company charging for delivery. I would have just bought some tires in stock at some place and saved delivery charges. None of my peers have heard of such an arrangement. I could have walked away but I didn't. Both Ashton and Vince were very helpful and professional other than this lack of intel. Might be staff meeting issue.
Employees worked with
BP
Brent Parker
TF
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TIM F.
Coeur D Alene, ID
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2022
verified customerVerified Customer
9
Category: Service
Very professional, very polite and easy!
Staff was very courteous, professional and efficient. Waiting area is clean, has coffee and TVs. A somewhat enjoyable experience ??
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:10 AM

Tim, thank you for the positive review! We're so glad that we were able to offer a comfortable area and experience. Thank you for choosing Mike White Ford!

Employees worked with
BP
Brent Parker
DA
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DAVID A.
Hayden, ID
Ford F-150
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/09/2022
verified customerVerified Customer
7
Category: Service
Oil on my New garage floor
Over all services are very good, however finding an oil puddle on my New home garage floor is very upsetting!
Employees worked with
BP
Brent Parker
DK
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DAVID K.
Post Falls, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2022
verified customerVerified Customer
10
Category: Service
Service and tire Rotation
Quick service in and out with in an hour. Both filters needed replaced. so I had them do the cabin as I can can do the filter.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/23/2022 04:33 PM

David, thank you for the 5 star review. We're so glad that you had a fast and pleasant service experience! We look forward to serving you again in the future.

Employees worked with
BP
Brent Parker
Verified Customer
Saint Maries, ID
Ford Bronco Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2022
verified customerVerified Customer
10
Category: Service
always a great experience
Happy with my purchase and my service at Mike White Ford! I would recommend them to anyone who is looking to purchase. Thank you!
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/23/2022 04:30 PM

Anonymous, thank you for the great review! We're so grateful that you chose to come to Mike White Ford and we look forward to serving you again in the future!

Employees worked with
BP
Brent Parker
SB
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SHELLEY B.
Spokane Valley, WA
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2022
verified customerVerified Customer
10
Category: Service
Oil change
They were very professional and prompt.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:53 PM

Shelley, thank you for the 5 star review! Professional and prompt are two of our biggest goals with customers. We look forward to serving you again in the future!

Employees worked with
BP
Brent Parker
Verified Customer
Hayden, ID
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2022
verified customerVerified Customer
9
Category: Service
Always good service
I am always happy with the service at Mike White Ford. It is always timely and reasonably priced. They were kind of busy and must be new people. For the first time they didn't go over the 17 point check with me and when they were done with the truck they didn't take out the plastic seat cover, paper floor protector or number card hanging from rearview mirror. Not a big deal but the little things matter. I still like the service and will continue getting service there.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:51 PM

Anonymous, thank you for not only the kind words, but the actionable feedback. We always want to know where our areas of improvement are and we pledge to keep working towards a better experience. We will address these issues with our team so that we can improve. Thank you for choosing Mike White Ford!

Employees worked with
BP
Brent Parker
GB
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GERALDINE B.
Harrison, ID
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/31/2022
verified customerVerified Customer
7
Category: Service
Oil change, tire rotation
I got there half hour early. I was there from 1000 am until noon. My appointment was at 1030. It took a long time to change the oil and air filter. Didn't expect that.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:50 PM

Geraldine, thank you for the feedback. Usually oil change/tire rotation appointments take around an hour to complete. Sometimes there are outside factors that we are unable to control. We're sorry that we weren't able to meet that time-line expectation for you and pledge to keep working hard to meet it for you in the future. Thank you for choosing Mike White Ford.

Employees worked with
BP
Brent Parker
BW
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BETTY W.
Post Falls, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2022
verified customerVerified Customer
10
Category: Service
The process for maintenance/service is very efficient
The employees at Mike White Ford are always knowledgeable and so pleasant to deal with.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:46 PM

Betty, thank you for the 5 star review. We're very proud of our team and glad that you have faith in us! We look forward to serving you again in the future.

Employees worked with
BP
Brent Parker
RS
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RONALD S.
Post Falls, ID
Ford Bronco
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2022
verified customerVerified Customer
10
Category: Service
Service
Very professional. Great service. Vehicle was completed on schedule.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:46 PM

Ronald, thank you for the great review! We're so glad that you had such a successful experience with our team! We look forward to serving you again in the future.

Employees worked with
BP
Brent Parker
JB
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JULIE B.
Coeur D'Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2022
verified customerVerified Customer
10
Category: Service
Great service experience
Staff very courteous and professional. Quality of work exellent. Work done on schedule. I strongly recommend Mike White Ford's service team.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:33 PM

Julie, thank you for the great review! We're very proud of our team and glad that you've had such positive experiences with them! We look forward to serving you again in the future.

Employees worked with
BP
Brent Parker
Verified Customer
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2022
verified customerVerified Customer
10
Category: Service
Pleasant
Always friendly and attentive
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:32 PM

Anonymous, thank you for the 5 star review. Friendly and attentive are always our main goals! We look forward to serving you again in the future!

Employees worked with
BP
Brent Parker
RD
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ROGER D.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2022
verified customerVerified Customer
10
Category: Service
.
.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:23 PM

Roger, thank you for the 5 star review! We look forward to serving you again in the future!

Employees worked with
BP
Brent Parker
Verified Customer
Coeur D Alene, ID
Toyota RAV4
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/26/2022
verified customerVerified Customer
6
Category: Service
Timely service on my vehicle and great customer service.
This is the first questionable experience I have had with service of my vehicle at Mike White Ford, concerning my tire check and rotation. After leaving, and driving less than 5 miles, my low tire alert light came on. Upon returning, and having the pressure checked, it was found that all 4 tires were approximately 10 #'s low in air pressure. Your service department remedied the problem without hesitation, but it leaves me to wonder if your equipment was faulty or how/why this would occur. I realize this is not the 'norm' for your facility, but of concern.
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/26/2022 02:33 PM

Anonymous, thank you for letting us know about your experience. We're going to discuss with our team and double check the calibration on our equipment so that this shouldn't be an issue again. Thank you!

Employees worked with
BP
Brent Parker
HW
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HELEN W.
Spirit Lake, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2022
verified customerVerified Customer
10
Category: Service
As usual, great service and service advisor.
Always very pleased with my service advisor. They are pleasant and knowledgeable
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/25/2022 03:05 PM

Helen, thank you for the 5 star review. We're so glad that you were pleased with both your service and advisor. We'll be sure to pass along your kind words. Thank you for choosing Mike White Ford!

Employees worked with
BP
Brent Parker
DG
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DENNIS G.
Post Falls, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2022
verified customerVerified Customer
10
Category: Service
Quick and thorough
Mike White Ford has always been very thorough and answered any questions I may have had. Very pleasant experience.
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/25/2022 03:04 PM

Dennis, thank you for the kind review! We're proud of our team and glad that you've had positive experiences with them. Thank you for choosing Mike White Ford.

Employees worked with
BP
Brent Parker
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