BP

Brent Parker

Mike White Ford of Coeur d'Alene

Overall Rating

4.7

(346 reviews)

76

Reviews of Brent Parker

BL

BRIAN L.

Athol, ID

04/24/2023

Verified Customer

10

Category: Service

Exceeding expectations.

Had a couple small issues with my car I asked them to look at. Both were addressed at no extra cost.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/24/2023 04:29 PM

Thank you for your review, Brian! We are so glad to hear that we were able to address your issues without any extra cost. We strive to provide the best customer service and we are glad that we could meet your expectations. We appreciate your business and hope to see you again soon.

Employees worked with

Verified Customer

Pinehurst, ID

04/21/2023

Verified Customer

10

Category: Service

What tity are you referring e?

They changed the oil without spilling a drop. Amazing.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/21/2023 01:28 PM

Thank you for your kind words! We are so glad to hear that your oil change went smoothly. We strive to provide excellent service and we are glad that we could meet your expectations. We appreciate your business and hope to see you again soon.

Employees worked with

RL

Rick L.

RATHDRUM, ID

Ford Super Duty F-250 SRW

04/20/2023

Verified Customer

10

Category: Service

Service my F250 to include fuel filter change

Very courteous. Got right to work on my pickup and completed the work thoroughly and quickly.

Very pleased.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/21/2023 01:28 PM

Thank you for your kind words, Rick! We are so glad to hear that you had a great experience with us. We strive to provide excellent customer service and quality workmanship, and we are glad that we were able to meet your expectations. We appreciate your business and look forward to serving you again in the future.

Employees worked with

SM

STEPHANIE M.

WA

04/18/2023

Verified Customer

9

Category: Service

Great customer service

Very friendly and communicative I really appreciate that!! Great service

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/18/2023 04:05 PM

Thank you so much for your kind words, Stephanie! We are so glad to hear that you had a great experience with us. We strive to provide excellent customer service and we are glad that we could meet your expectations. We appreciate your business and hope to see you again soon!

Employees worked with

CE

CURTISS E.

Coeur D Alene, ID

04/15/2023

Verified Customer

9

Category: Service

Regular service

The parts department people were helpful.
The service team did a good job with the multipoint inspection. The service desk did a good job explaining what was to be done and the results of their work.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/18/2023 04:05 PM

Thank you for your kind words, Curtiss! We are so pleased to hear that our parts department and service team provided you with the helpful and knowledgeable service you deserve. We strive to ensure that our customers have the best experience possible and are glad that we were able to meet your expectations.

Employees worked with

MS

MICHELLE S.

Harrison, ID

04/07/2023

Verified Customer

10

Category: Service

Excelent Service. The work was performed in a very timely maner.

The Gentlemen in the Mike White Ford service center were very professional and was ready to take my vehicle that I had scheduled a service for. The car was returned in short order and I was on my way.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/10/2023 11:02 AM

Thank you for your kind words, Michelle! We are so pleased to hear that you had a great experience with our service center. We strive to provide excellent customer service and we are glad that we were able to meet your expectations. We appreciate your business and hope to see you again soon.

Employees worked with

JA

JUAN A.

Spokane, WA

Ford E450

04/07/2023

Verified Customer

10

Category: Service

Great

Great service

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/07/2023 02:46 PM

Thank you for your kind words, Juan! We are so pleased to hear that you had a great experience with us. We strive to provide excellent customer service and we are glad that we could meet your expectations. We appreciate your business and hope to see you again soon.

Employees worked with

JB

JASON B.

Hayden, ID

Ford Expedition

04/07/2023

Verified Customer

10

Category: Service

Another great experience

My wife's vehicle needed an oil change, tire rotation, and new rear brakes. The service was all done on time and well. They kept me updated on the timing, and I chose to wait in their lounge, drink coffee, and get some work done. Super smooth and effortless experience every time I'm here. They do great work.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/07/2023 10:01 AM

Thank you for your kind words, Jason! We are so glad to hear that your experience with us was smooth and effortless. We take pride in providing excellent service and we are glad that we could meet your needs. We appreciate your business and look forward to serving you again in the future.

Employees worked with

RH

RACHEL H.

Athol, ID

04/06/2023

Verified Customer

0

Category: Service

Terrible level of service

Being told that my appointment time was just a drop off time and that because I didn't stay while the service was being done on my car other vehicles were serviced before mine is unacceptable. I set an appointment time for a reason. I didn't just do in and hope my car would be worked on. This isn't the first time I've had a bad experience. The last time I brought my car in a similar situation happened. On another instance I had one of the service guys fight with me over what was covered by my warranty and what wasn't. He was adamant that it wasn't and I knew it was. I opted not for the service, then when I brought it in again and decided to have the service completed, I was guest quoted a price and when it was time to pay for the service...... it was covered by my warranty. 3 different instances of not stellar service!!!!!

Employees worked with

CB

CHRISTINA B.

Post Falls, ID

04/06/2023

Verified Customer

10

Category: Service

Service

I always get treated like I matter. I greatly appreciate that very much. All service is done promptly & truck never left with mechanic dirt..thank you 🌝

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/07/2023 10:01 AM

Thank you for your kind words, Christina! We are so glad to hear that you feel valued and that your truck was serviced promptly and with care. We appreciate your business and hope to see you again soon!

Employees worked with

BL

BRIAN L.

Athol, ID

Ford Expedition

04/05/2023

Verified Customer

10

Category: Service

Repeat customer for a reason.

On time, on price and keep our vehicles running well. The crew at Mike White is good at what they do.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/06/2023 01:33 PM

Thank you for your kind words, Brian! We are so glad to hear that we were able to meet your expectations. Our team works hard to ensure that our customers are taken care of and we are glad that you had a positive experience. We appreciate your business and look forward to serving you in the future.

Employees worked with

Verified Customer

Newport, WA

04/03/2023

Verified Customer

7

Category: Service

Oil change

Quick and easy!

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/04/2023 08:16 AM

Thank you for your business! We are glad to hear that your experience was quick and easy. We strive to provide excellent customer service and we are glad that we could meet your expectations.

Employees worked with

Verified Customer

Coeur D Alene, ID

04/03/2023

Verified Customer

10

Category: Service

Great service appointment

prompt, professional and informative.. Helpful research information on next set of tires. I will purchase tires from Mike White Ford.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/04/2023 08:16 AM

Thank you for your kind words! We are so pleased to hear that you found our team to be prompt, professional, and informative. We are glad that we could provide you with helpful research information on your next set of tires. We appreciate your business and look forward to serving you again in the future.

Employees worked with

Verified Customer

Post Falls, ID

03/31/2023

Verified Customer

10

Category: Service

Again and again the best

Brent nailed his customer service once again.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/31/2023 11:23 AM

Thank you for your kind words about Brent! We are so proud of our team and their commitment to providing excellent customer service. We appreciate your business and hope you have a great day!

Employees worked with

RW

Rachelle W.

Spokane, WA

03/30/2023

10

Category: Service

OOPS - typo

Should have said Brent, not Trent. Thanks again service department.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/31/2023 11:23 AM

Thank you for your kind words, Rachelle! We are so glad to hear that you had a great experience with our service department. We strive to provide the best customer service possible and we are glad that we could meet your expectations. Thank you for your business!

Employees worked with

Verified Customer

Spokane, WA

03/30/2023

Verified Customer

10

Category: Service

Quick and Excellent Service

Trent and the guys in service were great. Very kind and helpful.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/31/2023 11:23 AM

Thank you for your kind words! We are so pleased to hear that Trent/Brent :) and the team provided you with great service. We strive to ensure that all of our customers have a positive experience and we are glad that we could meet your expectations.

Employees worked with

PL

PATRICK L.

Coeur D Alene, ID

Ford Expedition

03/30/2023

Verified Customer

10

Category: Service

Ford King Ranch Expedition

Service was excellent, efficient, complete. Customer interactions by staff courteous, thorough, appropriate. Questions answered honestly, completely.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/31/2023 11:23 AM

Thank you for your kind words, Patrick! We are so pleased to hear that you had a great experience with us. We strive to provide excellent service and customer interactions, and we are glad that we were able to meet your expectations. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

BJ

BRUCE J.

Rathdrum, ID

03/28/2023

Verified Customer

10

Category: Service

Oil change and tire rotation.

The work was complete and done quickly.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/28/2023 03:48 PM

Thank you for your 5-star review, Bruce! We are so glad to hear that your experience with us was positive and that the work was completed quickly. We appreciate your business and look forward to seeing you again soon!

Employees worked with

JI

Jay I.

NEWMAN LAKE, ID

Ford F250

03/27/2023

Verified Customer

10

Category: Service

Diesel service

When my truck indicated an oil change was due, my usual Ford service center was booked a month out. I was able to get an appointment right away at Mike White Ford. The check in was quick and they had my truck ready in 2 hours. The staff was friendly and courteous. Overall a good experience.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/28/2023 09:24 AM

Thank you for your 5-star review, Jay! We are so glad you were able to get an appointment right away and that our staff was friendly and courteous. We appreciate your business and look forward to seeing you again soon!

Employees worked with

OF

ORION F.

Coeur D Alene, ID

03/25/2023

Verified Customer

10

Category: Service

All was completed on time.

The work was completed on time as promised.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/28/2023 09:24 AM

Thank you for your positive review, Orion! We are glad to hear that the work on your MKZ was completed on time as promised. We strive to provide excellent service and are glad that we could meet your expectations.

Employees worked with

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