BP

Brent Parker

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(331 reviews)
76

Verified Customer
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2023
verified customer Verified Customer
10
Category: Service
Great service
Car was done before they said it would be, one of the service noticed my skid plate was loose and they fixed it with no extra charge.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/18/2023 12:53 PM

Thank you for taking the time to write a review and for your business. We're so glad that we could make your experience with us a positive one by completing your car before the projected time and for taking care of the skid plate. We appreciate your trust in us and strive to deliver excellent customer service.

Employees worked with

SC
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STACY C.
Worley, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2023
verified customer Verified Customer
10
Category: Service
Superior customer service
The service department went above and beyond to meet our immediate needs. Excellent communication throughout the day and confirming with us services recommended before just completing work.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/18/2023 12:52 PM

We sincerely appreciate your business and are thrilled that our Service Department was able to exceed your expectations! We will continue to strive to provide excellent customer service and communication throughout the entire process. Thank you for taking the time to share your kind words.

Employees worked with

JL
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JEAN L.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2023
verified customer Verified Customer
10
Category: Service
Express Lube Service Lives up To Its Name.
Great service. Comfortable atmosphere. Was done in no time. SUV runs smoothly. Worth the trip out there every time.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/13/2023 09:28 AM

Thank you Jean for the 5-star review. We are extremely pleased to hear that your experience with us was a great one! Our team works hard to ensure every customer experience is a positive one, and it is rewarding to know that we have met your expectations. We look forward to seeing you again soon.

Employees worked with

VR
VINDY R.
Plummer, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/08/2023
verified customer Verified Customer
5
Category: Service
Usual service but it took 2 hours 🥴
Usual service but it took 2 hours. They did take me to the mall and back, shuttle service
Employees worked with

JW
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JOHN W.
Post Falls, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/07/2023
verified customer Verified Customer
9
Category: Service
10,000 mile check was performed on time
I called in an appointment and was received at the exact time, the truck was serviced within the time promised and I was on my way. This is the first time I have brought as new domestically produced vehicle in for service and it was a pleasant experience.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/13/2023 09:27 AM

Thank you so much for your positive review, John! We are delighted to hear that your first experience with us was a pleasant one. We strive to provide the best customer service possible and are glad that we were able to meet that goal. We hope you will come to us again for all of your future automotive needs!

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2023
verified customer Verified Customer
9
Category: Service
Oil Change
I was treated courteously and the service was done before the estimated time.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/13/2023 09:28 AM

Thank you for your positive feedback! We strive to provide all of our customers with friendly, professional service and we're glad to hear that you experienced that with us. We hope you'll continue to choose us for your automotive needs.

Employees worked with

SW
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SCOTT W.
Post Falls, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2023
verified customer Verified Customer
10
Category: Service
Always quick and professional
When it comes to vehicle service, Mike White is the best in town. Their team is highly attentive to your vehicle's needs and provides thorough inspections without any attempt to upsell additional services. You can trust them to take excellent care of your vehicle.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/13/2023 09:29 AM

We are so glad to hear that you had such a positive experience at Mike White Ford of Coeur d'Alene. We strive to provide our customers with thorough, attentive service and are very pleased to know that we have achieved that for you. Your trust in us is greatly appreciated and we look forward to continuing to provide you with the best service possible.

Employees worked with

CB
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CHARLES B.
Mead, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2023
verified customer Verified Customer
10
Category: Service
Lube service
I had now problem having to change my appointment several times. The service writer was courteous and knowledgeable. The work was completed within the time that was given and at the estimated cost that was stated.
This is the reason I drive from Mt. Spokane to Mike White Ford, and not the local Spokane Ford Dealer.
Thank,
Ron B.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/13/2023 09:29 AM

We appreciate your loyalty in choosing to drive all the way from Mt. Spokane to our dealership! We're delighted to hear that our service writer was courteous and knowledgeable and that the work was completed as promised. We look forward to continuing to provide you with excellent service in the future.

Employees worked with

LB
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LOUANN B.
Athol, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2023
verified customer Verified Customer
10
Category: Service
Great service, courteous,
Good service, courteous staff
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/13/2023 09:29 AM

We are so pleased that you had a good service experience with us at Mike White Ford of Coeur d'Alene. We value our customers and want everyone to have a pleasant and informative experience. We appreciate your kind words!

Employees worked with

DK
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DONALD K.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2023
verified customer Verified Customer
10
Category: Service
Quick Profesional Service
Great experience today at the service department. Friendly, professional and knowledgeable staff. My service was complete in less time than expected.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/13/2023 09:29 AM

Thank you for the glowing review, Donald! We are so pleased that you had an excellent experience with our service team. Our top priority is always making sure our customers are taken care of, and we are thrilled that we were able to meet your expectations.

Employees worked with

Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2023
verified customer Verified Customer
10
Category: Service
Oil change and tire rotation
Process was easy and efficient.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/13/2023 09:29 AM

Thank you for choosing Mike White Ford of Coeur d'Alene! We are delighted that your experience was easy and efficient. We strive to make sure each customer receives the best service possible.

Employees worked with

SM
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SHAWN M.
Hayden Lake, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2023
verified customer Verified Customer
10
Category: Service
Polite and professional
The service department was prompt, polite and professional. It was just and oil change, but if they handle complex diagnostics and mechanical issues in this manner, I would be pleased.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/13/2023 09:30 AM

Thank you so much for the review, Shawn! We're delighted to hear that your experience in our service department was so positive. We take pride in providing prompt, polite, and professional service for all of our customers and strive to ensure that our mechanics are up to the challenge of any complex mechanical issue. We hope to see you back in the future!

Employees worked with

Verified Customer
Wallace, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/29/2023
verified customer Verified Customer
6
Category: Service
Oil Change
There was a line when I pulled into the service area. No one came to my car so I walked up to the counter - I wasn't sure if that was how I was supposed to do it? The oil change took little over an hour, but all in all it was OK.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/13/2023 09:30 AM

Thank you for your feedback! We apologize that no one came to your car in a timely manner. We value our customers and strive to provide a seamless service experience. We've passed along your comments to our team so we can make sure this issue is addressed.

Employees worked with

RB
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Rory B.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2023
verified customer Verified Customer
10
Category: Service
oil change
Very thorough oil change and even rotated my tires. It was the same cost as the drive threw guy's but they did/check alot more.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/13/2023 09:30 AM

Thank you so much for your kind review, Rory! We are so glad to have provided you with a thorough oil change and tire rotation that was competitively priced. We always strive to provide the best service at the best value, so we are pleased to hear that you were satisfied.

Employees worked with

Verified Customer
Thompson Falls, MT
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2023
verified customer Verified Customer
10
Category: Service
service dept
all done fast and kept in loop
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/04/2023 01:35 PM

Thank you for choosing Mike White Ford of Coeur d'Alene and for taking the time to leave us a review. We are so glad to hear that our team was able to take care of you quickly and that you were kept in the loop about the process. We value your business and your feedback.

Employees worked with

SR
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STEVEN R.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2023
verified customer Verified Customer
10
Category: Service
Great service
Professional and friendly staff.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/04/2023 01:34 PM

Thank you, Steven, for such a positive review of Mike White Ford of Coeur d'Alene. We strive to provide the best customer service to our patrons. It's wonderful to hear that we achieved that for you! We appreciate your business and hope to see you again soon.

Employees worked with

MK
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MARTY K.
Fernwood, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2023
verified customer Verified Customer
10
Category: Service
Oil change
Customer was good
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/04/2023 01:34 PM

Thank you for your review, Marty! We’re glad to hear that your overall experience with us was positive. We strive to provide the best service and customer care to all of our valued customers. We appreciate your business and look forward to serving you again in the future.

Employees worked with

TD
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THOMAS D.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2023
verified customer Verified Customer
10
Category: Service
Oil service
Easy to schedule and great service, as always!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/30/2023 09:43 PM

Thank you for your kind review, Thomas. We are so glad to hear that you had an excellent experience with Mike White Ford of Coeur d'Alene! We strive to provide top-notch customer service and are thrilled that you were able to schedule easily with us. We appreciate your business and look forward to continuing to serve you.

Employees worked with

MJ
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MICHELE J.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2023
verified customer Verified Customer
10
Category: Service
Great job as always!
I always have a good experience with Mike White Ford. The staff there treats me well, answers my questions, and no pressure. I couldn’t ask for more!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/30/2023 09:40 PM

We are thrilled to hear that you had a good experience at Mike White Ford of Coeur d'Alene! We value our customer's satisfaction and it means a lot to us to know that you had such a great experience with our staff. We thank you for your business and look forward to seeing you again soon.

Employees worked with

BP
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BETTY P.
Coeur D Alene, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/18/2023
verified customer Verified Customer
10
Category: Service
A little disappointed
I bought my car a from this location a while ago. Since then, I get all my service through them. I called to make an appointment for a headlight bulb change and was told that they don’t do appointment for those and to just come in. I took it in and was told it was going to take over an hour. So, I decided to go back another day. The next time I took it in, I dropped it off. When I dropped it off, the guy at the counter asked me if that was a Mazda as they don’t carry those bulbs and if I had an appointment. I explained how I called in and they told me no appointment necessary. Then, I explained that I get all my service done through them as I bought my car from them. He seemed very frazzled as they were busy. So, he wrote my name down and then I handed him my key. That was at 9 AM. I received a text introducing me to my technician. A couple of hours went by and I text back and asked them how much longer. No response. Waited until 4 PM and called in. They told me it was in progress. So, I waited another hour and called back. Still showed in progress and that he would have my tech call me. I did that call and said to wait until about 5:45 and head over. I did and it was done.

I will continue to take my car there. And this is the only negative I have to say. The person I took my car to was hurried and made me feel like I was a huge inconvenience and I felt like he was trying to get me to take it elsewhere. I had to explain to him that this was the only place I take it. I highly recommend that they make bulb changes by appointment.
Employees worked with
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