BP

Brent Parker

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(330 reviews)
76

MB
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MICHAEL B.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2023
verified customer Verified Customer
10
Category: Service
Awesome experience! Brent is the best!
I trust the team at Mike White Ford. Brent is the best advisor around. He cares. He works hard. It’s so fun when you find people like him.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/30/2023 09:39 PM

Thank you for the positive review, Michael! We are so glad that Brent was able to provide an exemplary service experience. We hope to continue to exceed expectations and provide our customers with the best service possible.

Employees worked with

JH
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JON H.
Pinehurst, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2023
verified customer Verified Customer
7
Category: Service
Oil change
Came in to have the first oil change on my F350, took about 1.5 hours, comfortable waiting area. Took care of everything along with rotating tires and topping off DEF. Service guys were very friendly, informative and helpful.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/30/2023 09:39 PM

Thank you so much for choosing Mike White Ford of Coeur d'Alene, Jon. We are thrilled to hear that you had an enjoyable experience in our comfortable waiting area and that your oil change was completed in 1.5 hours. We are glad to know that our service guys were friendly, informative, and helpful throughout the process. We appreciate your business!

Employees worked with

JH
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JUDI H.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2023
verified customer Verified Customer
10
Category: Service
Truck service
Always helpful. They accommodate around my work schedule. They take very good care of my Ranger
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/30/2023 09:38 PM

Thank you for the great review, Judi! We are delighted to hear that we were able to accommodate your work schedule and that you are happy with the care of your Ranger. We value your business and look forward to helping you again soon.

Employees worked with

SR
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SCOTT R.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2023
verified customer Verified Customer
10
Category: Service
Perfect Every Time
The team at Mike White Ford is outstanding. Great group of people who know how to work together and get the job done perfectly each time. I can’t thank them enough
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/30/2023 09:38 PM

Thank you so much Scott, for taking the time to share your positive experience with us! We are grateful to have customers like you and we strive to continue providing excellent service. We are always happy to hear that our team is doing a great job and that we are meeting or exceeding your expectations.

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2023
verified customer Verified Customer
10
Category: Service
Always great
Thanks!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/30/2023 09:38 PM

We are very happy to hear that you had a great experience with us. We strive to provide the best possible service and we are glad to hear that we achieved that goal.

Employees worked with

JA
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JASON A.
Coeur D Alene, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/15/2023
verified customer Verified Customer
5
Category: Service
New car purchase from a typical money driven dealer.
I had been looking for a Maverick for 2 years and didn’t want to order and wait a year or pay the absurd “Market Adjustment” on the few available.

I found my Maverick as it was just listed online as for sale. I drove to the lot and found the Maverick with a salesman sitting inside talking on this cell phone.

I assumed he was calling his “contacts” to sell it. I called my Salesman “Jim” and confirmed that it was actually available.

I arrived and took the Maverick for a test drive. I agreed to purchase the vehicle for cash.

I explained I needed no financing, had no trade in and needed no insurance.

There was talk that there should have been a $5000 market adjustment added to the price but the internet department jumped the gun only listing it at MSRP. I

I said well I would not be sitting there if that was the case. Not sure if that was just a “smokescreen” to push my purchase.

While entering my current information into the computer I was asked for my SSN and was told this was for identification purposes.

I knew this was a ruse and explained I needed no financing and that my credit was exceptional. Never was I asked to run my credit history.

Shortly thereafter the finance manger came out with my credit history report which was probably falsified at a much lower 744 rather than the 800 plus I always have.

According to the FCRA the business requires a “Permissible purpose”. Which I don’t think applies since I advised up front I needed no financing and the lower score was to sell me financing at an inflated interest rate.

Since this Maverick was being sold as new with the MCO never being sent in although it came out of what I was told was the demo/rental fleet with 4200 miles. I was told these miles would count against my warranty.

I found in their need to make as fast a sale as possible this Maverick had not been serviced.
And I advised that I wanted the vehicle serviced as any other new or used vehicle is on the lot. This was agreed to and appointment was made the following week.

I then had to finish paperwork in the Finance Mangers office. He tried to sell me everything from ceramic coating and maintenance plans to extended warranties. I told him that I was not interested in any of it. He then began to debates the cost of doing my own oil changes!

I told him that it’s not always about money and that I have been a mechanic for over 40 years and that my attention to detail could not be provided in a high volume dealership.

Upon completion the Finance Manager said
“Have a blessed day”. Who is he to bless me? Keep your business secular!

“Jim” bought me a new ball cap at the parts counter for my purchase. I thanked him again as I have bought cars from him since 1991. I told him I’d be back in a week for my scheduled service.

Upon return one week later for my service and spoke with the same service writer. I was asked how was this being paid for? I

I explained that my salesman and I had just spoken with him last week and the arrangements were made at the time of purchase for a new vehicle to be serviced.

“Jim” said that he was just advised since I didn’t purchase their maintenance plan I wouldn’t get a two free oil change.

Or I could pay for it with my Ford Pass points which I hadn’t even received yet!

This is insane as every new or used vehicle on that lot is serviced prior to sale! “Jim” said he agreed would pay for it.

The dealership was miffed because they had not made a huge profit by selling me a bunch of extras!

I’ve now received and spent my Ford Pass connect points.

My salesman deserves 5 stars, but the rest of you not so much.

Just another typical car dealership focused on the almighty dollar trying to squeeze every cent out of buyers!
Employees worked with

Verified Customer
Hayden, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/13/2023
verified customer Verified Customer
9
Category: Service
The Works Service
The service was very professional.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/16/2023 10:25 AM

We're so pleased to hear that you had a great experience with us! We strive to provide our customers with the highest level of professional service, and it's rewarding to know that our efforts have been successful. Thank you for the feedback and your business!

Employees worked with

CM
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CAREY M.
Priest River, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2023
verified customer Verified Customer
10
Category: Service
Great Service
Great service, Andrew is always very helpful and appreciated with the shuttle service, thank you! Brent is always helpful in explaining charges and getting vehicle when promised. Thank you!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/16/2023 10:25 AM

Thank you, Carey, for your 5-star review! We are very pleased to hear you enjoyed your experience with Andrew and Brent. It is our goal to provide our customers with the highest level of service and convenience. We appreciate your support of our dealership and are glad we could assist you with your needs.

Employees worked with

BL
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BRIAN L.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2023
verified customer Verified Customer
10
Category: Service
Needed more than we scheduled, still done early.
Truck was in need of spark plugs and transfer case service on top of what was scheduled. Got it done and back to us earlier than expected. Only small issues were the lack of an oil change reminder sticker and the oil life monitor was not reset. Small things considering all that was done.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/16/2023 10:25 AM

We appreciate your feedback and are glad to hear we were able to get your truck serviced quicker than expected. We regret the small issues of the reminder sticker and oil life monitor, and we'll make sure that our service team pays extra attention to those small details in the future. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

RC
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RONALD C.
Athol, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2023
verified customer Verified Customer
10
Category: Service
Oil change
They got me out in the time they said!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/16/2023 10:25 AM

Thank you Ronald, we appreciate your business. We strive to provide quality service and ensure our customers have a great experience. We're glad that you were able to get out in the time we said.

Employees worked with

ZD
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ZACHARY D.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2023
verified customer Verified Customer
10
Category: Service
Service department
Connor, brent and the crew are amazing every time!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/16/2023 10:26 AM

Thank you for your kind words, Zachary! We're glad to hear that you experienced such great service from Connor, Brent, and the rest of the crew. We strive to make sure all our customers are taken care of with the highest quality service. We appreciate your business and hope to serve you again soon.

Employees worked with

RV
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ROBERT V.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2023
verified customer Verified Customer
10
Category: Service
Oil change and tire rotation
It was good service
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/16/2023 10:27 AM

Thank you for the positive review, Robert. We are so glad you had a good service experience at Mike White Ford of Coeur d'Alene. Our staff works hard to ensure all customers are taken care of, so it's wonderful to hear that we achieved that goal. We hope to have you as a returning customer soon.

Employees worked with

CM
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CHRISTOPHER M.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2023
verified customer Verified Customer
10
Category: Service
Excellent service
Check in and service were handled professionally.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/09/2023 02:34 PM

Thank you, Christopher, for taking the time to leave such a kind review. We are glad to hear that the check in and service were handled professionally and that you had a great experience with us. We strive to provide our customers with the best possible service and we are thrilled that we were able to meet your expectations.

Employees worked with

SB
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SALLY B.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2023
verified customer Verified Customer
10
Category: Service
Quick and efficient
Staff were efficient and knowledgeable. Report of the service to my truck was thorough and easy to understand
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/09/2023 02:31 PM

Thank you so much for your positive review, Sally! We are so glad to hear that our staff was efficient and knowledgeable. It is very important to us that our customers understand the work we do, and we are pleased that the report of the service to your truck was thorough and easy to understand. We appreciate your business and hope to see you again soon!

Employees worked with

GA
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GERALD A.
Newman Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2023
verified customer Verified Customer
10
Category: Service
Quick, efficient service
Made an appt on line for oil change and tire rotation. When I arrived they got me right in. Waited in a nice waiting area and enjoyed a couple cups of French Vanilla coffee, while doing some reading. The service was quick, efficient, and friendly. I'll be back.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/09/2023 02:31 PM

Thank you so much for the kind review, Gerald! We are thrilled to hear that your experience with us was pleasant and quick. We take pride in providing quality services to our customers. We look forward to seeing you again soon!

Employees worked with

SR
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STEVEN R.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2023
verified customer Verified Customer
10
Category: Service
Mike White Ford service experience
My experience with the staff at Mike White Ford was—as usual—professional, informative, and friendly. I have been a customer for over 14 years and have always received excellent service.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/09/2023 02:31 PM

Thank you Steven for your loyalty and patronage over the past 14 years, it has been a pleasure to serve you. We at Mike White Ford strive to provide the highest level of service for every customer and we are thrilled to hear that your experience reflects that.

Employees worked with

BK
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BEVERLY K.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2023
verified customer Verified Customer
10
Category: Service
Why I get my oil changed at Mike’s
I scheduled my appointment on line, drive my Ford into a climate controlled area at the appointed time, where a friendly associate greets me and takes me to my service advisor who verifies with me any issues I might be having I remember a tire pressure monitoring issue right front tire and he says no problem we can take care of that for you! He asks about rotating my tires but no, I say that’s not necessary I just put on my snow tires! He tells me where to wait and gives me an approximate timeframe! The waiting room is very bright, clean and comfortable with a tv and coffee! Really very nice! The wait was much shorter than the time he gave me!! I will never go to another one of those budget oil change places!! Such a positive experience at Mike White Ford! From my interactions with the employees to the building/checkin area cleanliness and the comfy quiet waiting area!! Really awesome experience!!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/09/2023 02:18 PM

Thank you so much for your kind words, Beverly! We are delighted to hear that you had such a positive experience at Mike White Ford. Our goal is to make sure every customer leaves happy, and we are pleased to know that this was the case for you. We appreciate your business and look forward to serving you again soon.

Employees worked with

MG
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MARIO G.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2023
verified customer Verified Customer
10
Category: Service
Great service, and personal working with Mike White Ford.
Great work at Mike White Ford.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/09/2023 02:43 PM

Thank you, Mario, for choosing Mike White Ford! We are delighted to hear that you had a pleasant experience. We strive to provide excellent customer service with every visit and are glad that we could exceed your expectations.

Employees worked with

CB
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CRAIG B.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2023
verified customer Verified Customer
10
Category: Service
First Class
Standard Service. Went great!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/09/2023 02:43 PM

Thank you so much for the great review, Craig! We're glad that your experience with our Standard Service went great. We strive to provide a positive and professional experience to all customers, and it's great to hear that we did that for you. We look forward to seeing you again!

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2023
verified customer Verified Customer
10
Category: Service
Service
It is a Pleasure to have my 2015 Ford Escape serviced at Mike White Ford. You know that you and your vehicle are gonna receive Exceptional Service!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/09/2023 02:43 PM

We are so happy to hear that you had an enjoyable experience with us here at Mike White Ford. It is our priority to ensure that our customers are well taken care of and their vehicles are maintained properly. We appreciate you taking the time to share your positive feedback.

Employees worked with
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