BP

Brent Parker

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(331 reviews)
76

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2023
verified customer Verified Customer
10
Category: Service
Service
It is a Pleasure to have my 2015 Ford Escape serviced at Mike White Ford. You know that you and your vehicle are gonna receive Exceptional Service!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/09/2023 02:43 PM

We are so happy to hear that you had an enjoyable experience with us here at Mike White Ford. It is our priority to ensure that our customers are well taken care of and their vehicles are maintained properly. We appreciate you taking the time to share your positive feedback.

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/03/2023
verified customer Verified Customer
4
Category: Service
Slow service
An oil change took 1.5 hours. Also, tire risk was supposed to be included but the paperwork doesn't reflect that it was completed.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/09/2023 02:43 PM

Thank you for visiting Mike White Ford of Coeur d'Alene. We apologize that oil changes took longer than expected and that the tire risk service was not done. We take customer satisfaction seriously and we are sorry for any inconvenience caused. Please reach out to us, we'd be happy to address your concerns.

Employees worked with

DJ
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DAVID J.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2023
verified customer Verified Customer
10
Category: Service
Friendly and efficient
Love them
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/09/2023 02:44 PM

Thank you for your positive review, David. We are so glad to have had the opportunity to serve you and we look forward to helping you again in the future.

Employees worked with

MP
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MARSHA P.
Coulee Dam, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2023
verified customer Verified Customer
10
Category: Service
Always great customer service
I always feel taken care of here when getting my truck serviced
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/07/2023 12:13 PM

Thank you so much for your kind review, Marsha! We're glad you always feel taken care of at Mike White Ford of Coeur d'Alene. We take pride in providing excellent customer service to each and every customer, and we're happy to hear your experience was positive.

Employees worked with

ML
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Mike L.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2023
verified customer Verified Customer
10
Category: Service
General Service
Nice Job, communicated well!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/07/2023 12:10 PM

Thank you, Mike! We appreciate you taking the time to share your experience with us. We strive to provide our customers with the best service possible. We are always happy to hear when we've achieved that.

Employees worked with

SB
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STEVEN B.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2023
verified customer Verified Customer
10
Category: Service
Great Experience!
I've bought three trucks fin Mike White Ford and their professionalism is why I'm a loyal customer. Everyone from their receptionist Tara, to their salesmen and finance managers, they are all kind, caring and thoughtful. My salesman Tyler is the best. He was very informative and patient helping me choose the right vehicle and showing me all the cool features Ford offers. Their finance manager was also tops. He's made all my purchases seemlessly and walked me through all the extended warranties so I could make the best choice for me. Mike White Ford is the best in the northwest and I highly recommend them.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/26/2023 11:29 AM

Thank you so much for your kind words, Steven! We are thrilled to hear that your experience with us has been so positive! Our team works hard to ensure each customer leaves our dealership with a smile on their face, and we are delighted to hear that you have been taken care of so well. We are proud to call you a loyal customer, and we appreciate your continued trust in our business. We hope you enjoy your new vehicle and wish you all the best!

Employees worked with

RG
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RUSSELL G.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2023
verified customer Verified Customer
10
Category: Service
Excellent as usual
This dealership consistently gets the job done and does a good job. No complaints. Professional always.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/26/2023 11:29 AM

Thank you Russell! We are so proud to have earned your satisfaction and confidence. We strive to provide an exceptional experience for all of our customers and it's wonderful to see that we have achieved that for you. We look forward to continuing to provide quality service in the future!

Employees worked with

RW
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RICHARD W.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2023
verified customer Verified Customer
10
Category: Service
Excellent service, very friendly people.
Excellent service always have the parts on hand. Bought a 2022 bronco from there, only place I’ll go to have my vehicle serviced
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/26/2023 11:30 AM

Thank you, Richard, for choosing Mike White Ford of Coeur d'Alene and taking the time to leave us such a wonderful review. We are delighted to hear that you had a great experience and found the parts you needed. We appreciate your business and are proud to be the only place you go for vehicle service.

Employees worked with

CM
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CHARLES M.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2023
verified customer Verified Customer
9
Category: Service
Oil change, tire rotate
Excellent service, a little oversell but not horrible.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/26/2023 11:31 AM

Thank you for the great review, Charles! We are thrilled to hear that you had an excellent experience at Mike White Ford of Coeur d'Alene. We apologize if we may have oversold a bit, but we strive to ensure our customers are able to make the best decisions for their vehicle needs. We hope to have you as a customer again soon.

Employees worked with

CP
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CHARLES P.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2023
verified customer Verified Customer
10
Category: Service
great service
Had an oil change done as well as systems check. They recommended what should be done now and what should be done on our next visit. Everyone was quite considerate and helpful. The job was completed in a timely manner.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/26/2023 11:31 AM

Thank you for taking the time to share your feedback, Charles! We are so glad to hear that we could provide you with a positive experience. We appreciate your business and look forward to serving you again.

Employees worked with

DM
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DORENE M.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2023
verified customer Verified Customer
10
Category: Service
They were friendly and willing to help.
They helped me with all my questions and fixed the issue I was having. You have a great team. I thank you for your service to your customers.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/26/2023 11:31 AM

Thank you for your kind words, Dorene! We are so glad to have been able to help you and that you were pleased with the experience you had with us. We strive to make sure our customers are satisfied and that we exceed their expectations. We value your business and appreciate your feedback.

Employees worked with

DA
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DONNAMARIE A.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2023
verified customer Verified Customer
10
Category: Service
Great service
I had an oil change done, and the work where my tires were rotated, and my vehicle inspected. Everything was done faster than scheduled. They found that I need brakes, but did not make an extra hard push to make me commit to changing them that day, giving me the option to make plans. I thought the service was terrific.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/26/2023 11:31 AM

Thank you for the great review, Donnamarie! We are pleased to hear that we were able to complete the work faster than expected. We appreciate your trust and understanding that we are here to help you make the best decisions for your vehicle. We are glad you found the service terrific.

Employees worked with

KC
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KAREN C.
Dalton Gardens, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2023
verified customer Verified Customer
10
Category: Service
lof
Great service as usual - Recommended what needed attention, but also mentioned what didnt.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/26/2023 11:32 AM

Thank you for the positive review, Karen! We are so pleased to hear that you had a great experience at Mike White Ford of Coeur d'Alene. We look forward to having you back soon!

Employees worked with

RS
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REGINA S.
Liberty Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2023
verified customer Verified Customer
10
Category: Service
Service review
I've been coming to this same dealership since I bought my 2006 F150 brand new. Friendly service and I am a loyal customer. Wouldn't go anywhere else, they are honest..
Employees worked with

Verified Customer
Rathdrum, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2023
verified customer Verified Customer
10
Category: Service
First oil change on '23 f250
Fast, prompt service. Complimentary car wash coupon was an unexpected bonus! Thanks for being open on Saturday for service!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/19/2023 10:39 AM

Thank you for taking the time to share your positive experience with us! We take pride in our fast, prompt service and are glad you enjoyed the complimentary car wash coupon. It was our pleasure to serve you on Saturday, and we hope to assist you in the future.

Employees worked with

SM
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STEPHANIE M.
WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/15/2023
verified customer Verified Customer
8
Category: Service
Oil change and overall check on my car
Great customer service unfortunate they no longer make sure the overall experience stands out
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/19/2023 10:38 AM

Thank you Stephanie for your review. We appreciate you taking the time to give us your feedback. We strive to provide exceptional customer service and are sorry to hear that you did not have a complete experience. We have taken note of your comments and will look into ways to improve it.

Employees worked with

KH
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KIRK H.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2023
verified customer Verified Customer
10
Category: Service
Quick and through
Friendly bunch of guys in the service dept. explained every service that was performed.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/14/2023 12:07 AM

Thank you for the positive review, Kirk! We are always proud to have customers leave our service department feeling informed and taken care of. We strive to ensure that everyone leaves Mike White Ford of Coeur d'Alene with the knowledge that their vehicle was serviced with the highest standard of service.

Employees worked with

DR
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DIANA R.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2023
verified customer Verified Customer
10
Category: Service
2015 Edge
Friendly and helpful staff, service was quick (a little over an hour), waiting area is clean & comfortable (they did offer shuttle service if I didn't want to wait).
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/14/2023 12:06 AM

We are so pleased to hear you had a positive experience with us at Mike White Ford Coeur d'Alene! We strive to provide customers with quick and efficient service, as well as a comfortable waiting area. You're feedback is much appreciated and we look forward to serving you again soon!

Employees worked with

BJ
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BRUCE J.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2023
verified customer Verified Customer
10
Category: Service
Flexibility
They are very flexible at this dealership. Nothing seems to fluster them.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/09/2023 10:30 AM

Thank you for your kind review, Bruce! We are pleased to hear that you found our team at Mike White Ford of Coeur d'Alene to be flexible and accommodating. Our staff is dedicated to providing exceptional customer service and it is gratifying to know that it was reflected in your experience. We look forward to seeing you again in the future!

Employees worked with

CR
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CHARLES R.
Worley, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2023
verified customer Verified Customer
10
Category: Service
Prompt and efficient
I was about 15 minutes early for my appointment. I was met immediately, paperwork was ready and vehicle got right in. Oil change, tire rotation, windshield wiper replacement, and safety check was all done in less than 90 minutes.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/09/2023 10:30 AM

We are so glad that we could make your visit to Mike White Ford of Coeur d'Alene so smooth and efficient. We are committed to providing the best service to our customers and are delighted that we were able to meet your needs. Thank you for choosing us for your vehicle needs!

Employees worked with
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